April 2010 Volume 3 Issue 2
The Bottom Line

Listen Up!

Places to Go, People to Meet

Coaching For Success
EVENTS

Oregon Women Lawyers

The Road to the Federal Bench
Thursday, April 8
3:00-5:00 pm

Standard Insurance Building Auditorium, Portland - 

This is a free event on how to prepare yourself to become a federal judge. Even if you don't have judicial aspirations yourself, you'll learn what you can do to help increase diversity on the bench. RSVP.

For more information or to RSVP click here: http://bit.ly/OWLSroad
 
 
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Queen's Bench Lunch
Tuesday, April 13
11:45 am -1:00 pm
Rock Bottom Restaurant, 206 SW Morrision St., Portland
Lunch is $14 at the door, cash or check only.
No reservations required.

For more information contact Susan O'Toole.

yes Article1
The Bottom Line

Three people-related strategies to improve profitability

Business is all about people and effective management
of people and their talent

is critical to business profitability.  Following
are three people-related strategies for improving your bottom line.


  1. Increase revenues.  Increasing revenues won't solve all financial problems, but with a few exceptions, it will significantly help most.  Are you focusing firm efforts on increasing sales?  Do your employees know how to attract new clients and acquire new business from existing clients?  Do they have the resources and support services they need to help improve the firm's top line?  If Sink or Swim is your development strategy, it might be unnecessarily increasing your expenses and decreasing your revenues.

  2. Improve productivity.  You can improve your firm's productivity by helping people use their greatest strengths.  Research shows that when people work to their strengths and work through or around their weaknesses, they become more effective, engaged and satisfied.  Satisfied employees are more productive, which leads to higher profitability.  Do your people work to their strengths?  Do your managers know how to manage and delegate to strengths?  Do your teams utilize complementary strengths?  If you're ignoring strengths, you're not getting the best your people have to offer.

  3. Manage wage and salary expenses.  If you must reduce your firm's wage and salary expenses, there are some ways to do so short of layoffs.  Consider offering unpaid leaves, reduced hours and/or reduced goal and salary arrangements.  If you choose to offer - even encourage - programs with reduced hours, it's imperative that you a) create ways to keep people connected and b) embrace those who help the firm by accepting these alternative options.  Are you making appropriate efforts to keep people who are working on a less than 100% schedule connected with the firm?  Are you fully appreciating them or is there a culture of "second-class" in your firm, conscious or otherwise?  Many highly motivated professionals will choose alternative arrangements, thus reducing wage/salary expenses, given the right opportunity.
Business is all about people. One or all of these people-related strategies can help you improve your bottom line.
article2
Listen Up!
Improve your listening to improve your life.

If you could improve every dimension of your life by practicing a simple skill that you already have, would you do it?  Here are three areas in which you can improve your life through better listening, followed by some easy techniques to improve your listening.

Listen to yourself to make better decisions. A few years ago I worked with an executive in search of a new position.  After a couple of months of active looking, he had two excellent offers.  He thoroughly researched both organizations and completed his financial due diligence.  He discussed both opportunities with me at length.  Then Jim did something unusual.  He flew to his home state of Colorado, climbed high into the mountains, got quiet and listened to himself.  When he returned, he was completely comfortable with his decision and confident that he was accepting the offer that was right for him.

Listen to your loved ones to strengthen your family. After a few coaching meetings about the value and power of effective listening, a client of mine said his wife noticed the change and deeply appreciated his improved communication.  Similarly, a young man recently told me how much he's enjoying walks with his Dad.  Without the distraction of a television, newspaper or cell phone, they just walk and talk and listen.  With each conversation this husband and wife, this father and son become closer. 

Listen to your clients and prospects to improve your sales. "Double your listening and double your sales," I've heard it said.  How often have you been annoyed by someone who tries to sell you his (or her) products or services without knowing anything about you and your needs?  I can't guarantee you'll double your sales by doubling your listening, but I can tell you that buying requires trust and the larger or more important the purchase, the greater the need for trust.  One of the best ways you can earn the trust of your prospects is to ask good questions and listen.  Three of my clients have recently told me that last year was their best year ever.  Neither they nor I fully attribute their improved sales to better listening, but in each case, improved listening played a significant role in their business development strategy.

With these three excellent reasons to improve your listening, let's look at some simple techniques for better listening:
  1. Stop talking.  Yes, you need to stop talking and get quiet in order to listen to your partner.
  2. Don't try to multi-task; give your full attention to your partner.
  3. Pay attention to context and body language, as well as to the words you hear.
  4. Resist the urge to formulate your comeback while you're listening.
  5. Ask probing questions to gain greater understanding.
  6. Periodically repeat what you think you've heard, in order to confirm your understanding.
  7. Acknowledge what you've heard (note that acknowledgement doesn't require agreement).
  8. Act on what you've heard.
Acting on what you've heard is a critical step in listening, because it confirms that you've incorporated what you've heard.  You can let your spouse know you've listened with a simple suggestion like, "Let's go to that movie you said you'd like to see on Saturday night."  One of the many ways you can demonstrate listening to your clients and prospects is by working collaboratively to establish project benchmarks and goals, then referring back to those agreed-upon benchmarks and goals during your updates.

Listen up to improve every dimension of your life!             
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Places to Go, People to Meet
An occasional series

At the urging of friends and colleagues, I'm going to share occasional stories about people I've met - and continue to meet - along the way.  This is the first:

It was the night before I was to leave for Rwanda.  My not-quite-three-year-old granddaughter, Lauren, called me from California and asked in her sweet, not-quite-fully-formed sentences, "You going on a BIG TRIP, Grandmama?"  "Yes," I replied, "I'm going to Africa."  "You want to say 'hello' to AFRICA, Grandmama?" The simplicity and beauty of her question took my breath away.  As I traveled the 35 hours from Portland Oregon to Kigali Rwanda, I thought over and over, "I'm going to say 'hello' to Africa."

I arrived at the Kigali airport late in the evening and was met by my good friend Victoria Trabosh, co-founder of the Portland-based Itafari Foundation, and her entourage of welcomers.  We returned to our hotel, where I slept just three, maybe four, hours before a driver picked me up, along with Itafari photographer Adam Bacher, and drove us into the mountains where we would climb to see Rwanda's famous mountain gorillas.

Several guides were gathered together talking as we reached the base camp.  This was my first opportunity to introduce myself since arriving in Rwanda.  I left the car, approached an especially friendly guide and said to him, "Nitwa Jo."  My name is Jo.  This tall, beautiful black man smiled and said to me in perfect English, "My name is Africa."

I have said 'hello' to Africa.
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Coaching for Success

Are you considering coaching for yourself or others in your firm?  Do you want new and better clients?  Would you or others benefit from better leadership, business development, communications, practice management skills?
 
Visit our website at www.josmithassociates.com  to learn more about coaching and its benefits, or call me directly.
Sincerely,
Jo Smith
503.234.5044

Quote of the Month

 The greatest compliment that was ever paid me was when one asked me what I thought, and attended to my answer.

-- Henry David Thoreau

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