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 Lee Knapp is a Motivational Speaker, Author, Sales Trainer and Consultant. Get the training you need to improve your sales and grow your business - contact Lee today!
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| Inspiring Success for You! | November 2011 | |
Greetings!
Welcome to Knapp's News for Success!  Thank you for taking a few minutes out of your day to spend with us. Our goal with this newsletter is to give you the necessary tools and techniques to become successful at what you do. Our focus right now is CUSTOMER SERVICE and this is the perfect time of year to review how you and your team are doing in that department. We have some exciting and valuable information here so please read on and share this newsletter on facebook, twitter for forward it to a friend.
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| Lee's Blog - Customer Service | | |
The goal as a company is to have customer service that is not just the best but legendary. - Sam Walton, Founder of Wal-Mart
MEET THEIR NEEDS!
 Customer Service is growing in importance as a competitive business differentiator in this difficult economy. Competition is fierce and people are becoming more and more selective in how they are spending their hard earn money. The way you view customer service and the importance you give it in your day-to-day work environment is more essential today than ever before!
Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services. Putting all the focus on the merchandise in our store, or the services our corporation offers, leaves out the most important component: each individual customer. Click here for more...
Click here to read Lee's Success Blog now!
We would like to invite you to take a few moments and LIKE our facebook fan page, follow us on twitter (we'll follow you back), connect to us on Linkedin and subscribe to our blog! |
| SUCCESS TIPS TO LIVE BY | | |
Leadership is based on a spiritual quality; the power to inspire, the power to inspire others to follow. ~Vince Lombardi
MONKEY SEE - MONKEY DO!
 We've been sharing with you these tips, ideas, advice and knowledge about how you can take your business to the next level with GREAT customer service. It's funny to think that some people don't realize that customer service starts with the management team. The employees, like children in your home, will learn what you teach them and the quickest way they learn is by your example.
A leader can shape his followers best by showing them the way forward rather than telling them about it. If you want to show your team how important serving your clients is make sure that they can see you taking it seriously and going the extra mile. If they can see that you are committed they are more likely to follow your example. Click here to read more... |
| LEE'S BOOK CLUB | | |
Every month we share a book that we believe is definitely worth reading! Click on the image or links below to view more or purchase this book online now.
THE STARBUCKS EXPERIENCE: 5 Principles for Turning Ordinary into Extraordinary - by Joseph Michelli
WAKE UP AND SMELL THE SUCCESS!
 You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.
The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's most admired companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the partners -and the special experience they create for each customer. Click here to read more and to purchase now! |
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WHY HIRE LEE KNAPP? | | |
She has Years of Experience
and Tons of Knowledge!
As the President of Knapp Consultants, for over 23 years, Lee has been inspiring people to raise the bar and exceed their greatest expectations. Lee is known as one of the best in the industry. She is one of the best because she brings with her:
- Year of hands-on "in the trenches" life experiences that help people relate to different situations.
- A burning passion to understand her clients needs and fill them.
- Her enthusiastic energetic approach to delivering every message.
- A sense of humor that drives a message home in a fun lively spirit.
- Her personal touch that comes directly from her heart.
- An authentic understanding of what it takes to "be the best" and make success happen.
Our mission is to "Provide high-energy, educational and motivational programs to assist clients in achieving results". Click here to read more... |
| Where's Lee these days? | |
 So you're wondering what Lee's up to these days huh?
Lee is focused on working with her local clients over the Holiday period. She is busy coaching individual clients to further develop their business opportunities in 2012. She has been speaking & training on how perfecting your management skills motivates you and your employees. She's presenting DiSC workshops for companies to better understand the dynamics of their communication skills.
Most of all Lee's having fun, laughing a lot, giving thanks everyday for all her blessings and reaching out to help others in need. You'll also find her baking cookies - that's her favorite therapy these days!
This time of year Lee is also gearing up for the Holiday's! She loves shopping just as much as the rest of us - maybe not the crowds or craziness of this time of year but giving gifts is always a joy and spening good quality time with family is always something to look forward to... and feeding them cookies!
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| CUSTOMER REVIEWS: | | |
Here's what others are saying about us...
 Positive... upbeat... enthusiastic... motivating... pleasant to have around... dynamic lady! Reviews from my group were excellent. I even received letters from clients who had attended Lee's class thanking us for the opportunity.
Sherry - Southern Bell
Lee's boot camp was more insightful than I could have ever imagined. Not only will it help in my professional life but in my personal life, as well. Her extensive knowledge and warm kind personality make it an experience that I will carry with me and continue to learn from.
Toni - Crystal Clean
Watch a video testimonial - click here! For more testimonials - click here! |
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As always we appreciate the time you allow us to spend with you. Please feel free to forward this newsletter to anyone you feel might be interested by using the forward email button at the bottom of this email.We look foward to working with you soon!
Sincerely,
Lee
Lee Knapp
Knapp Consultants
Phone: 239-481-8557
www.LeeKnapp.com
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