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 Lee Knapp is a Motivational Speaker, Author, Sales Trainer and Consultant. Get the training you need to improve your sales and grow your business - contact Lee today!
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| Inspiring Success for You! | September 2011 | |
Greetings!
Welcome to Knapp's News for Success! This is our favorite time of the year and we're so happy to be able to share it with you! The weather is perfect in Southwest Florida and as we gear up for the Holiday season it's the perfect time to celebrate our accomplishments from this year and just be grateful for everything we have! These last few months can be a bit crazy with shopping, vacations and family coming in from out of town but that's no excuse for bad customer service! This month we'd like to continue inspiring you to value and appreciate your clients so they keep coming back for more! 
This is the perfect time to celebrate good relationships and friendships - speaking of which - This is how we feel about you sharing time with us! Thanks for reading!! |
| ATTITUDE CHECK! | | |
Have you checked your Attitude Lately?
 A Positive Attitude is a MUST HAVE in Customer Service!
As we transition into the busiest season of the year for Southwest Florida, I'd like to focus a little more on Customer Service. My goal is to help you make sure all of your i's are dotted and your t's are crossed so that your Customer Service Team is working at a TOP NOTCH level and we're leaving nothing to chance. In all of my years of experience I have come to really understand what it takes to win over and keep your customers not only coming back but working for YOU. This series of blogs on Customer Service is all about what I've learned and what I believe will help you take your business to the next level!
Click here to read more now! |
| MONTHLY SUCCESS GOALS FOR 2011 | | |
Knapp Consultants is all about inspiring you to reach a new level of success! We want to remind you that success is not found in the size of your bank account but rather in the joy filled moments in your day - so we would like to suggest the following:
 "Understand that your Team will treat your Customers the way they themselves are being treated"
So many bosses don't realize that their employees take their cue from management. Are you enthusiastic and happy when you greet your employees every day? Are you polite in your daily dealings with them? Do you try to meet their needs and show genuine interest in them? Do you take time to really listen to them when they speak? This is definitely something to think about. Bad customer service on a long term and regular basis could very well be a reflection not as much of the employees but of the management!
Be good to your employees! Teach them how to be great at Customer Service! |
| LEE'S BOOK CLUB | | |
Every now and then we come across a book that opens our eyes, changes our thinking and shifts our perspective and we just HAVE to share it. This space is dedicated to sharing those powerful and amazing books with you!
 101 Biggest Mistakes Managers Make and How to Avoid Them
By Mary Albright
This guide aims to show how to avoid making mistakes in: not having clear objectives; being defensive to criticism; showing favoritism; creating a trusting atmosphere; delegating the wrong job; inadequate networking; dealing with performance; and managing one's own career. Click here to read more and to purchase now! |
| DO YOU KNOW YOUR CUSTOMERS NEEDS? | | |
You can't please your customers unless you KNOW them!
 Customer Service is a big part of every business and unfortunately it's one that often gets forgotten. Every year business owners spend hundreds and thousands of dollars in advertising, marketing, getting the best packaging for their product, securing the perfect location, etc... - it's all a part of doing business, right? So why doesn't it always work? Well often times they are missing a really big element - Customer Service! In this new blog series we're going to review several tips, tricks and ideas on how you can become a successful business person by improving your customer service skills! Click here to read more...
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| Where's Lee these days? | |
 Lee is busy re-connecting with her clients after taking four months off for double knee surgery and some much needed healing time. She's been practicing what she preaches by reaching out to people via facebook, twitter and linkedin. She's been putting notes in the mail, emailing clients and she's even put out a text or two.... yeah that Lee sure is learning how to keep up with this new technology! These day's Lee's spending a lot of time on the phone, behind her desk so don't hesistate to give her a call, she'll answer you right away or call you right back. She loves receiving phone calls! :-) 239-481-8557
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| CONNECT WITH US! | | |
We're ONLINE!
 At Knapp Consultants we know how important it is to stay connected with our friends and clients. We're happy to announce that we've made ourselves available to you on all the social media sites online. Our goal is to educate, inspire & empower YOU the reader with all the important industry news. In order to better serve you we have created a blog to keep you informed and updated with fun, interesting and informative articles so you always know what's going on with us and what great new stuff we got up our sleeve.
We would like to invite you to take a few moments and LIKE our facebook fan page, follow us on twitter (we'll follow you back), connect to us on Linkedin and subscribe to our blog!
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| CUSTOMER REVIEWS: | | |
Here's what others are saying about us...
 "Writing a recommendation for Lee Knapp is the hardest thing for me to do, simply because written words can't show my enthusiasm and excitement that I normally express when telling people about Lee. So...I will give it a shot - Lee is the best thing that ever happened to me and my business! I have a small maintenance company in Southwest Florida that I started in 1993, like many business owners I was set in my ways, and thought I was doing everything RIGHT! That's when Lee showed me and my managers some areas that could use improvement. I can honestly say that Lee has made a "HUGE" difference in my business all for the better, we close more jobs because of her! We give better customer service! Or as Lee will train you "Wow The Customer" I would highly recommend Lee and Knapp Consultants - if you would like to ask me directly about my experience please e-mail me at jason@qspros.com
Watch a video testimonial - click here! For more testimonials - click here! |
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As always we appreciate the time you allow us to spend with you. Please feel free to forward this newsletter to anyone you feel might be interested by using the forward email button at the bottom of this email.
We look foward to working with you soon!
Sincerely,
Lee
Lee Knapp
Knapp Consultants
Phone: 239-481-8557
www.LeeKnapp.com
Lee's Blog
  
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