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 Lee Knapp is a Motivational Speaker, Author, Sales Trainer and Consultant. Get the training you need to improve your sales and grow your business - contact Lee today!
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| Inspiring Success for You! | September 2011 | |
Greetings!
Welcome to Knapp's News for Success!  This is the perfect time of the year to take a good look in the "mirror" and really see yourself. I invite you to take a moment and reflect on your accomplishments thus far. What have you done this year? Where are you in comparison to last year? Have you grown, transitioned or changed for the better? Now ask yourself where are you headed? Are you walking in the direction of your goals? Are you prepared to do whatever it takes to get there?
In an effort to help you reach your business success we have dedicated this month to Customer Service because we believe that no Successful business has ever existed without great customer service! We're talking about going to extra mile to WOW the customer, gain their trust, earn their loyalty and keep them coming back for more! We have some great content here for you today - please read on! 
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| Lee's Blog - Customer Service | | |
Are You Committed to Customer Service?
 This is the perfect time of the year for you to do a quick test and check on your customer service skills to see just how well you and your team is doing. Season is just around the corner and for most of us it can get very busy so we want to make sure that all of our t's are crossed and our i's are dotted and our priorities are in order. Having a great location or a great product or great marketing strategies just isn't enough. Getting the customers in the door is only half the battle because keeping them coming back is just as important in order to maintain long-term steady sales growth. Click here for more...
Click here to read Lee's Success Blog now! |
| MONTHLY SUCCESS GOALS FOR 2011 | | |
Knapp Consultants is all about inspiring you to reach a new level of success! We want to remind you that success is not found in the size of your bank account but rather in the joy filled moments in your day - so we would like to suggest the following:
 "The Attitude You Give Out
Is The Attitude You Get Back"
Some people tend to forget that other people, including customers tend to react to our actions and attitude. The way we treat people or even the tone of voice we use will either create a postive or negative affect on the person before us - the choice is ours! We have a lot more control over situations than we realize and our attitude has everything to do with the outcome of our daily situations. Think about that the next time someone comes to you with a complaint or problem! And please remember:IT'S ALL ABOUT THE CUSTOMER! |
| LEE'S BOOK CLUB | | |
Every now and then we come across a book that opens our eyes, changes our thinking and shifts our perspective and we just HAVE to share it. This space is dedicated to sharing those powerful and amazing books with you!
 Customer Satisfaction is Worthless, Customer Loyalty is Priceless - by Jeffrey Gitomer
To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. "That means 2.5 percent of your customers are mad and they're telling everyone. And 97.5 percent of your customers will shop anyplace the next time they go to market for your product or service." Based on a philosophy that's been developed through his syndicated business columns and the more than 150 seminars that he gives each year to companies such as Radisson, Sony, NationsBank, and Time Warner Cable, the book outlines his formula for making customers so faithful they "will fight before they switch--and they will proactively refer people to buy from you." Click here to read more and to purchase now! |
| WHY HIRE LEE KNAPP? | | |
 What Makes Hiring Lee the Better Choice?
She is right in your backyard, she knows this marketplace and she has over 23 years of presenting customer service programs in Southwest Florida! She is flexible with the timing of your training, she provides added value to every program and your employees will start using this information as soon as they leave the classroom! She is enthusiastic, energetic and she has two new knees!! (Just Kidding!) |
| Where's Lee these days? | |
 Speaking of knees, here's a quick update on Lee. She is on the move again after two months of healing and breaking in her new knees... well, maybe breaking isn't such a good word but she's up and about and happy to be walking again! But on a more serious note, Lee is very grateful to EVERYONE for all the prayers and Get Well wishes. She is feeling better and better every day and is looking forward to seeing everyone again soon!
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| CONNECT WITH US! | | |
We're ONLINE!
 At Knapp Consultants we know how important it is to stay connected with our friends and clients. We're happy to announce that we've made ourselves available to you on all the social media sites online. Our goal is to educate, inspire & empower YOU the reader with all the important industry news. In order to better serve you we have created a blog to keep you informed and updated with fun, interesting and informative articles so you always know what's going on with us and what great new stuff we got up our sleeve.
We would like to invite you to take a few moments and LIKE our facebook fan page, follow us on twitter (we'll follow you back), connect to us on Linkedin and subscribe to our blog!
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| CUSTOMER REVIEWS: | | |
Here's what others are saying about us...
 "As usual, your program was positive and uplifting. The staff's comments have been great. I know we can tackle our fall enrollment goal with more confidence and a positive attitude. YOU are a true member of our family. Thanks again."
University, Vice President
"The Chamber staff found the DiSC profile personally and professionally compelling. The team felt inspired and empowered to go forward with a quiver of diversified communication tools. The staff is still buzzing ."
Christine - Executive Director
Watch a video testimonial - click here! For more testimonials - click here! |
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As always we appreciate the time you allow us to spend with you. Please feel free to forward this newsletter to anyone you feel might be interested by using the forward email button at the bottom of this email.
We look foward to working with you soon!
Sincerely,
Lee
Lee Knapp
Knapp Consultants
Phone: 239-481-8557
www.LeeKnapp.com
Lee's Blog
  
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