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Greetings!
I'm writing this before Thanksgiving, so the
theme this month is giving thanks. In times like these
it's often harder to think of the things we're thankful for
because the economy has affected each of
us and our plans. But, if we look around, it's easy to
find at least one person who has less than we do. Be
thankful for what you have.
Giving Thanks
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This is going to be an interesting holiday
season. The decorations started going up just after
Halloween and within a couple of weeks the retailers
had already started discounting. I still think the the
season really should begin with
Thanksgiving.
Giving thanks is
more than just a casual "thank you". We all tend to
thank people without thinking: "Thank you for the
referral"; "Thank
you for returning my call"; "Thank you for stopping in".
When was the last time you really gave a gift of thanks
to those who have put you where you are today,
something personal, specific, and heartfelt? After all,
isn't that what it really means to give thanks?
Let me go first. To my clients, thank you for sharing
your dreams, your fears, and your ideas. You have
given a gift to people you haven't even met because
what I have learned from our experience allows me to
be a better coach. And it hasn't been just my clients.
Many of the people I have met while networking have
given me ideas that have helped my marketing and my
mindset. I try to return the favor whenever I can. To my
readers, thank you for your support and feedback.
Thank you for forwarding my newsletters and
republishing my articles. Your support validates,
improves and energizes my efforts.
Now it's your turn. How can you give a
meaningful "thank you" to your customers? How long
have they been customers? How important have they
been to the success of your business? How important
will they be in the future? Make your thanks relevant.
What would they truly appreciate and what would be a
genuine expression on your part? Is it a card, a
calendar, a gift basket or something even more
unusual? Perhaps it's a gift in their name to a charity
they support. Finally, how will you make it more
personal and significant? Putting your name on it
might help them remember your name. A handwritten
note makes it even better. But, picking something they
would truly appreciate will help them remember your
service. And, delivering your thanks in person gives
you an opportunity to reinforce the message. Above all,
make sure this is something heartfelt. Don't do it just
because you should, do it because you truly believe in
it.
And, while you are out there spending what you will
spend anyway, remember your neighbors who own
small businesses. Make it a point to shop and dine
locally. The money you spend with them serves two
purposes - it will be reinvested locally and they'll
remember that you chose to do business with
them.
Happy thanks giving!
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Focus on Sales
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People are still buying, but they are being more
careful about how they spend their money. What are
you doing to adapt to their concerns? One way is to
ask better questions - to begin to truly understand
what
their feelings are about their situation and their need.
Remember, they will make a decision based on how
they feel - you and your product or service will make
them feel better or safer or more confident. Once the
emotional decision is made, they will justify the
purchase with logic. Focus on their emotions and they
will wind up telling you about the features and benefits.
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Networking Tips
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Holiday parties can be stressful, but they are a
great opportunity to network. Good networkers have
fun and meet lots of people. Great networkers have
intelligent conversations, remember who they talked to
and wake up the next morning feeling great. Now
that's even more fun!
Our results depend on the choices we make each
moment.
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How Much Will Your Business Grow In 2009?
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We all agree that the world will be different next year.
What planning have you done to position your
business and yourself for those changes? Consider
my Strategic Mindset Worshop series as an approach
to improve your planning and your results. The first of
the full day quarterly workshops will be held on
December 11 in Libertyville. For more information visit
the website or give me a call at (847) 968-2468.
Workshop Information
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