February 2012
In this issue:

HTS Referral Program

The highest compliment you can give us is the referral of a new client. If you know of anyone who could benefit from any of the services we provide your company, please keep us in mind.

Learn how you could earn a $100 American Express gift card in return for your referral!

Here's our lineup of upcoming seminars, webinars, and other events. Come join us!

Thank you for partnering with Heartland Technology Solutions. My name is Brad Schow and I’ve recently joined Heartland Technology Solutions as Vice-President of Service. At HTS we have a talented group of technical resources. They work hard to properly design, install and maintain your IT resources. We also have great vendor relationships that give our staff access to industry leading experts who design the products you use. We love technology and the things you can accomplish with great products.

We continually strive to take better care of our clients. With ever changing tools and technology available we must always ask ourselves if there is a “better way.” I want to relay to you some of the things we are doing behind the scenes to provide better service.

We are consolidating a number of current support, monitoring and alerting tools into one. This one tool will allow us to provide a more consistent support experience for you. It will also allow us to better leverage the depth of technical talent we have across all of our HTS offices. This tool is currently installed on our servers and we are in the process of configuring and testing the functionality. Once ready, we will be rolling it out to you and communicating with you the advantages it brings. I want to be clear that the new support tool doesn’t change what we’re doing for you or the nature or terms of any agreements. This is just a way for us to be more efficient behind the scenes in how we deliver our service.

We are hiring engineers in addition to consolidating our tools. Once additional engineers are on board, we will be rearranging our engineers into new support teams. These teams are designed to enable us to get support tickets to the best resource as quickly as possible. Whether the issue is best handled by a local “feet on the street” technician or remotely by someone specialized to address your particular issue, our goal will be to get your issue to the right resource and have it resolved as quickly as possible.

These are a few of the changes we have planned over the next few months. We’re excited about how they will allow us to serve you even better. We have great clients and a great technical staff. Now we are investing in our system and process to better serve both. If you have any questions or comments, please email or call. My email address is bschow@heartlandtechnologies.com and my extension at HTS is 1250. I welcome any questions and feedback. Thank you for allowing us to partner with you for your IT needs.

Monday mornings are tough enough - you don't want to also be dragged down by IT emergencies or dealing with the constant hassles of maintenance and upgrades.

Has this happened to you? It's a Monday morning after a relaxing weekend and you're ready to get back to business. You walk in the door, sit down at your PC. . . and find out you're down. Maybe your server died and your whole business is at a stand still, with no one able to work for the foreseeable future. Maybe it's just your PC, but you still have no access to the files that are only on your hard drive, so you can't work efficiently.

Here's another scenario: You know you're going to need to upgrade your network and make some big decisions about your business's technology. Your business has grown over the past couple of years and it's time to upgrade your hardware, maybe add another server to relieve the load across your network, and look into some business continuity and productivity solutions so that you are backed up and working efficiently. But you're not sure if your existing IT department can handle all of the work involved in installing and maintaining such a large, complex IT system. What will you need? Continue reading. . .

The new Heartland Technology Solutions' website is live! We've tried to simplify, streamline, and update our website in order to help you find what you need quickly and easily. If you have any comments or suggestions, we'd love to hear them!

Do you want to see how you can work from virtually anywhere? Let us show you how!

We're so excited about Office 365 that we'd like to give you a hands-on introduction. Microsoft® Office 365 is cloud productivity designed for you. Keep your life in balance from virtually anywhere, whether you're one professional or a small business.

This set of web-enabled tools combines Microsoft Office productivity with the latest Microsoft communication and collaboration technology. Join Heartland Technology Solutions and New Horizons on Thursday, March 8th at 9:00 AM in Omaha, NE or Tuesday, March 13th at 2:00pm in Joplin, MO for this workshop to see how Office 365 can help you get where you want to go with your business, while keeping your life in balance.

Here's a sneak peek:

• Access professional, domain-based email.
• Share calendars and contacts.
• Chat via video, instant messaging, or audio calls.
• Do it all with confidence and a financially backed, 99.9 percent uptime guarantee.

This is an opportunity for you to dive in to Office 365 and learn how it can work for your business. Seating is limited so register today for the March 8th or March 13th workshop!

In a recent poll Agility Recovery asked their followers, what is the biggest hurdle you must overcome for disaster recovery planning? And as the results below show, gaining support from upper management remains one of the largest obstacles faced by business professionals today.

While disaster recovery planning is often perceived internally as a complex and daunting task, this doesn't have to be the case. Watch Agility's archived webinar on securing management support for business continuity and learn the important steps you can take to break through the clutter.

Just for Laughs

Quote of the Month

"Far and away the best prize that life offers is the chance to work hard at work worth doing."

 — Teddy Roosevelt

Want to know about all that HTS has to offer? 

Look through our virtual catalog.

We'd love to help you learn more about anything you see.