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Your Success Thought for the Week of March 4, 2009
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Those Darned People Skills
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A client recently informed
me that he was going to find a place to work that didn't have politics. As soon
as the words left his lips, we both laughed at the absurdity of the
statement.
Put more than one person in
a working environment and you'll find a potential for politics and
conflict. You'll also find greater
creativity, laughter, and synergy.
"Leadership would be easy if
it wasn't for the people," he continued to tell me. Mathew was great technically. Yet 'those
darned people skills' as he called them, were leading to his demise.
Mathew could not understand why
individuals on his team did not follow his every command. He was not a 'people
person' and as such, gave little credence to what the individuals on his team
needed from him. Instead, his only focus was on what they could do for
him.
Following is one simple truth in
motivating anyone.
People don't care how much you know,
even if you are the most technically savvy among them, until they know how much
you care.
A leader who clearly
communicates how much he or she cares about the individuals on their team and
the overall success of the company (not just their division) will have people
flocking to follow them.
We talked about 'listening'
skills last week, certainly a 'people skill' we can all improve upon. Funny thing was that the people who thanked
me most for this article (admitting that they could be better listeners) are in
fact some of the most focused listeners.
Listening is one way to let people know you care.
Other people skills to show your team that you care:
- Curiosity-ask questions.
Instead of only looking for how your team can serve you, ask
them: "How can I help you?" or "If
there were one thing you would change to make your job or work environment
better, what would that be?" You may not be able to provide what they want,
but they know you care enough to ask.
- Effective
communications-speak to your
audience. Adjust your volume,
terminology, body language to fit those with whom you are communicating. If
you speak to a technical rep the same way you speak to a customer service provider,
you've likely lost one of them.
- Manage
your emotions-especially
important today is emotional intelligence.
Everyone has their own challenges without being burdened with
yours. Emotions such as stress,
anxiety, anger are communicated easily without saying a word. Yet laughter is the most contagious of
emotions. Find a way to create more
laughter and joy, and watch the productivity soar to new heights.
Individuals for whom people
skills come naturally often value these skills and work continuously to enhance
them. However, people without these
natural one-on-one skills may find them unimportant, as did Mathew. Improving the way you communicate with others
enhances all aspects of life, not just your life at the office.
This week begin with the
simple act of letting people know you care through strengthening one of the
above techniques. |
Enjoy your discoveries and
have a grand week.
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Ann
To see more of my
published articles, go to:GV&A, Coaching for Success and then click on Writing and Wisdom across the top.
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Ann, thanks so much for all of
your inspiration and leadership throughout the year. You are one special lady.
All the best to you and yours in 2009!
~ Jim Lee, Executive Director, Coril, Bend, OR
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P. S. We'd love to hear how you used our 'Success Thought of The Week' in your business or personal dealings.Please email your story to ann@gvasuccess.com.
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Email:
ann@GVAsuccess.com
Phone:
541.385.8887 or toll free 1.888.831.8883
Website:
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Copyright & Permission Copyright © 1998-2008 All rights reserved
Permission is granted to either reproduce copy or distribute "Your Success Thought for the Week" for March 11, 2009 as long as this copyright notice and full information about contacting the author is attached. The author is Ann Golden Eglé, GV&A, Golden Visions & Associates, Coaching for Success, 541.385.8887, PO Box 1696, Bend, Or. 97709. www.GVAsuccess.com
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