 MFS Announces Agreement with The Warranty Group (TWG)
MFS furniture protection programs now offer an added benefit for consumers and
retailers: all plans are backed by a contractual liability insurance policy provided by The Warranty Group. As part of this agreement, many MFS plans will offer coverage and service procedure enhancements.
"MFS has always maintained a solid and stable financial record. Our partnership with The Warranty Group gives our customers an added layer of security and peace of mind that we will continue to bring them the best service in the industry combined withcomplete regulatory compliance for the long haul," said Alan Salmon, MFS President.
About The Warranty Group:
The Warranty Group is the world's largest independent provider and administrator of consumer warranties with $5.5 billion in assets, and over 2,200 employees worldwide and is a founding member of The Service Contract Industry Council. For more information, visit www.thewarrantygroup.com.
If you have questions regarding this agreement please contact your sales representative.
To obtain contact information for your sales representative, please call 1.800.449.1476.
MFS Adds Third Sales Region to Continue Focus on Service
With business growing, MFS has created a third sales region. The central sales region has been carved from the former east and west regions and was created to further enhance support for existing customers as well as to continue growth of its expanding
roster of customers.
MFS sales representative Bill Kearns has been promoted to Vice President of the central region. "Bill's management expertise and wealth of strategic planning experience make him a great asset to the MFS management team. His focus will be on sales growth, both for current customers as well as through continued expansion of our customer base,"
said Alan Salmon, MFS President.
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| Quarterly Connection Tip: How to Place Orders
Placing an order for MFS Protection Plans is easy, convenient and hassle-free. With a variety of options,
there is sure to be one to fit your business operations.
You can place an order for more protection plans by calling, faxing or emailing the MFS Order Department.
Our order department is committed to processing orders for fulfillment within 48 hours. Please
allow 7-10 business days from the day you place your order to the day you receive your order.
You can also place an order by calling your sales representative. Orders called in to your sales
representative are then given to our order department for processing. To obtain contact information for
your sales representative, please call the MFS Order Department at 1.800.449.1476.
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Quarterly Service Metrics
(Results are from 4/1/08-6/30/08)
Total calls answered: 47,359
Calls answered in 30 seconds or less: 85%
Technician service in the customer's home within 10 days or less: 81% |
