MFS Introduces the Online Consumer Portal
We're making the claim process even easier for your customers with our new online Consumer Portal. After customers file a claim, they can use the online Consumer Portal to check the status of their claim, upload their purchase receipt, upload self-inspection photos and view letters that were previously sent to them. Customers can log in to see their claim details by entering their Protection Plan Number and zip code OR by entering their Claim ID and zip code. Requiring customers to enter information into two fields ensures security of their personal information. To access the online Consumer Portal, visit our website and click on the maroon button titled "Consumer Portal" in the upper right hand corner of the screen or click here to be taken directly to the portal. If you have questions regarding the new Consumer Portal, please contact your sales representative. To obtain contact information for your sales representative, please contact the MFS Order Department at 1.800.449.1476.
Kip VanderHyde Joins Montage Furniture Services
Kip VanderHyde recently joined Montage Furniture Services (MFS) as Vice President of Sales - Western Region. Kip's industry experience and knowledge of the protection plan business make him a key asset to the MFS management committee as well as MFS retailers.
"One of my primary goals it to teach retailers how they can use protection plans as a way to build their relationships with their customers while growing their business in a difficult economy," said Kip VanderHyde, Vice President of Sales for MFS.
For more information about MFS, contact Alan Salmon, email amsalmon@montagefs.com; or visit www.montagefs.com.
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Quarterly Connection Tip: How to Reduce Inventory and Improve Cash Flow
Don't have time to call in your order for your most popular protection plans? We have an easy solution: Online Plan Printing. Our Online Plan Printing option allows you to print plans on-demand: no physical inventory required.
Benefits of Online Plan Printing:
No up-front costs required: Don't spend money on plans you don't sell. You can print plans from a secure web portal by entering all of the customer's information at the point of sale.
Makes claim filing even easier: It allows you to enter consumer registration information into a secure website at the point of sale, making claim filing even easier for your customers.
If you would like to start using Online Plan Printing, please contact your sales representative. To obtain contact information for your sales representative, please call 1.800.449.1476.
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Quarterly Service Metrics
(Results are from 7/1/09-9/30/09)
Total calls answered: 66,317
Calls answered in 30 seconds or less: 81.55%
Technician service in the customer's home within 10 days or less: 81.23% |
