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Service Management Art offers readily available training programs, enabling you to take action on changes now. These programs are designed with you, your people and your customer in mind - and will contribute to your bottom line. |
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2008: Change has come.
2009: More change comin' up.
Best thing you can do: Prepare for change!
(You have to - whether you like it or not...)
It's the time of year when everyone's thoughts turn to their families and friends. Sending out Christmas cards, shopping for special gifts, for all the near and dear to our hearts.
SMArt wishes to extend our best wishes and warmest thoughts for the Christmas and Holiday Season. As well we send Best Wishes for a Happy, Healthy and Successful upcoming New Year in 2009.
From all of us at SMArt to all of you: Merry Christmas and Happy New Year! We look forward to renewing our friendship with each of you in this CHANGING WORLD!
Your SMArt Executive Team:
Peter Lijnse,
Elka Schrijver,
John Krogh
and
R.J.(Rick) Willems
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A Succesful SMArt Event
The presentations from our successful SMArt Event on Nov 26, 2008 can now be downloaded from the following web page:
http://www.servicemanagementart.com/training/smartarchive_presentations.html
We would like to thank again our sponsors for this event:
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Peter's Power Play
Dear Santa,
I do not ask for much for myself, I just wish for four things to make the IT world a better place:
1. I wish for people to stop talking about ITIL implementations. They should not implement ITIL, they should look for improvements in their delivery of the services. We can use ITIL, CobiT or any other framework to guide these improvements.
2. I wish that vendors stop selling Configuration Management Databases. Too much goes wrong with these projects and make our life difficult.
3. I wish that the ITIL v3 courses syllabi are going to be improved, so that we have a chance to deliver something that our students (and trainers) enjoy
4. I wish that organizations will understand the importance of management of change around IT Service Improvements.
Santa, I know it might not be that easy to accomplish all of this, so if isn't possible, can you at least get me an Apple Macbook Pro? I need a better tool to do my work. Oops,
did I just fall into the tool trap? I meant - I do not need anything. I
will work with the tools I have and just change my processes and behavior. (But a Macbook Pro is a really cool toy. Wink, Wink, Nudge,
Nudge)
Oh, just one more thing, I wish that the economy will get better in the next year, but the gas prices should stay the same (I can dream, can't I?)
Change is an art!
Service Management Art Peter Lijnse |
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SMArt I T I L E D U C A T I O N - C O U R S E S
Training that meets your needs!
SMArt is proud to offer our valued clients a FULL Suite of ITIL v3 Intermediate Courses throughout 2009!
Whether it's ITIL v3 Foundations, Intermediate or ITIL Expert Certification Education your looking for, SMArt has the solution for you! SMArt can also tailor ITIL training courses for your individual corporate requirements and can deliver them onsite at your offices for optimal cost efficiency. SMArt is the market leader in SMArt ITIL/ITSM Education that suits your needs and exceeds your expectations.
ITIL courses in Calgary
ITIL v3 Foundation - Jan 26 - 28, 2009
ITIL v3 Operational Support and Analysis - Feb 2 - 6, 2009
ITIL v3 Release, Control and Validation - Feb 9 - 13, 2009
ITIL v3 Service Transition - Mar 2 - 4, 2009
SMArt Categorization Workshop - Mar 9 - 10, 2009
ITIL v3 Foundation - Mar 9 - 11, 2009
ITIL ISO 20000 for Consultants - Mar 11 - 13, 2009
ITIL courses in Edmonton CobiT Foundation - Feb 11 - 12, 2009 ITIL v3 Foundation - Feb 23 - 25, 2009 ITIL v2 - v3 Foundation Bridge - Feb 26, 2009
ITIL courses in Vancouver
ITIL v2 - v3 Service Manager Bridge - Jan 26 - 30, 2009
ITIL v2 - v3 Service Manager Bridge - Mar 23 - 27, 2009
ITIL courses in Victoria:
ITIL v3 Foundation - Feb 2 - 4, 2009
ITIL v2 - v3 Foundation - Bridge Feb 5, 2009
ITIL v3 Service Transition - Mar 2 - 4, 2009
Register today!
For more information call:
403 219 4195
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Bookstore
ABC of ICT - An Introduction to the Attitude, Behavior and Culture of ICT
 This introduction, the sister publication to the ABC Card Deck is a new approach to dry and formal training and change programs. Making strong and sound points with a dash of humor, it was designed and drawn by Paul Wilkinson and Jan Schilt. It covers the soft skills, which are ultimately pivotal to any ICT operation.
Order today!
http://www.thesmartitmanager.com/products.php
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Keep in Mind...
You can Unsubscribe to this monthly Email-Magazine at any time by clicking the 'unsubscribe - button' at the bottom of this page. But... don't miss out on all those amazing changes in the IT industry! Let us keep you posted.
Service Management Art Peter Lijnse
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