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Service Management Art offers readily available training programs, enabling you to take action on changes now. These programs are designed with you, your people and your customer in mind - and will contribute to your bottom line. |
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How to become a SmartAss!
The new certification level of ITIL v3 is still under construction. Unfortunately there are still some terms used in the new levels that might not be easy to remember.
At this moment the following levels of certification are defined:
· ITIL Foundation
· ITIL Intermediate courses (lifecycle and capability)
· ITIL Expert
· ITIL Master
During our evaluation of the certification levels we started to realize that we needed to come up with new descriptions of the levels of certification that would make it easier for everyone to understand. So we came up with five levels for now.
The first level is a SMARTEE. You are just 'getting started' in ITIL (or COBIT), you understand that you have to learn more, and you want to get an understanding of this framework. After visiting an ITIL conference you get more appetite for this framework. You have heard some good stories from you colleagues and other companies. After some investigation you selected the best company for getting more information. After some initial discussions with one of their consultants you decide to take an ITIL foundation course with an accredited service provider that has experienced trainers and consultants (SMArt!). You are getting ready for the next level.
This next level is a SMARTCOOKIE. You have passed your ITIL v3 Foundation exam (or maybe your COBIT Foundation exam)! You are hungry for more! You learned new things at the course that interest you in doing more with it. But you know your limitations, and there is still a lot more to learn. Although the Foundation course materials were really good and the instructor was excellent, you decide to start buying the actual books or find more information.
You find out that there are intermediate courses either e-learning or instructor led. This is what you need. In ITIL there are specific courses for the service lifecycle components or capability courses. You pass one of the intermediate exams, but of course like cookies: one is not enough. You decide to do several exams and you all pass them. You now have become a...
SMARTEEPANTS.You have become smarter, but maybe not wiser yet. You want to lead an improvement implementation. You want to really become an expert in your field.
So, now you want to become a SMARTASS. This is where the course Managing the Lifecycle comes in for ITIL. When you pass that exam you can really be called a SMARTASS! You are no longer behind! Wonderful you have reached one of the highest levels. There might be another advanced level coming, but we will announce that level when we get there.
There is one more level for Trainers and Consultants from Service Management Art. We all have the highest level of certification or are working towards it. We love to present and to talk about ITIL, COBIT and ISO/20000. We are on the highest level: We are SMARTMOUTHS! We walk the talk!
Call us if you want to become SMART or even if you want to become a SMARTMOUTH.
Service Management Art
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N E W S
Dates to put in your calendar |
| September 7 - 13, 2008 the itSMF conference USA is being held in San Francisco. Service Management Art will be there, will you? Look at the exciting program (http://www.itsmfusion.com/)
New ITIL v3 exams announced.
The exams release dates for the ITIL v3 courses have been released. We will offer most of these courses in the months after the official release of the exam. The planning for the exam release dates are:
October 1, 2008:
Service Lifecycle Modules:
Service Transition
Service Operation
Service Capability Modules:
Service Offerings & Agreements
Operational Support & Analysis
Release, Control & Validation
January 1, 2009:
Service Lifecycle Modules:
Service Strategy
Service Design
Continual Service Improvement
Managing Across the Lifecycle
Service Capability Modules:
Planning, Protection & Optimization
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Peter's Power Play
Go Hybrid!
Four years ago we moved from Toronto to Calgary. Of course I wanted to fit in and decided to buy a big SUV with a V8 engine. The mileage was not bad: around 14 liters per 100 km. For all those people that did not grow up with the metric system, I am sorry I cannot find a definitive answer on how many miles per gallon that is (it is dependent on if you use US or UK gallons). From a marketing perspective: approximately 25 mpg. The care would provide me with this simple measure of fuel consumption. To be honest, I did not really look at it. I did of course look at the costs of gas. (Don't we all?).
We have always been looking at the environment: recycling as much as possible, taking care not to disturb nature too much and ensuring that we did not let the car running idle unnecessary. Of course the rise in gas prices started to influence us as well. So after some careful consideration we decided to look at a hybrid car. Because I have been driving Toyota cars for years, we decided to buy the Camry hybrid. A full size sedan that would meet our needs for now. The marketing brochure explained that the average fuel consumption would be 5.7L/100km (=50mpg). No difference between highway or city driving. That would basically mean that we would be able to cut our fuel consumption in half. A promising future.
So, the concept of the Toyota Hybrid engines is simple: The electric engine and gas engine are in parallel. Both can work at the same time (or independent of each other). Unfortunately there is always a catch with something new. You have to change your behavior, because it is not possible to get these fuel consumption levels if you do not make optimum use of the electric and gas engine. This is where the car provides a great option: It has different reporting capabilities that can really help you as a driver to ensure your driving is focused on limiting the amount of fuel you use.
It has a dial that provides you a direct insight in how the fuel consumption is in liters per 100 km. You also know continuously which engine you are utilizing (gas, electric or both) and it has a history report on your fuel consumption in 5 min intervals. These three reports provide you with the possibility to change your behavior, because now you can drive in the most fuel efficient way. On a road trip of around 600 km through the mountains we managed to get to 6.1 L per 100 km, not bad for a first try. Other interesting revelations were a cold engine really gives you bad fuel consumption, bad weather means bad fuel consumption.
Important: when driving on the electric engine in the parking lot, there is no sound, so most pedestrians do not hear you coming!
After you shut off the engine the car will give you an EXCELLENT! if you did some efficient driving: Like the gold star from the teacher. You want to see that every single time!
Of course there is a relation to IT: If IT would get the right reports for efficiency (or effectiveness), it would be able to see where it needs to change its behavior. We could give gold stars to our IT department as well. But of course if you don't read the reports, you will not change your behavior.
Change is an art!
Service Management Art
Peter Lijnse |
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BOOK REVIEW
New books available in our bookstore.
IT Service Management Global Best Practices Part 1 (2008)
The book consists of 33 articles that are clustered in chapters. Articles contain 5.000-8.000 words and provide detailed and practical guidance on specific ITSM topics.
Each chapter contains a general introduction to the chapter topic and includes a short summary of each article. This makes it easy for the reader to browse through the book and find quickly the answers, examples, tips or checklists they are looking for.
A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks and thoroughly selected by a large board of experts, the contributions offer the best practical guidance on daily issues of the IT Manager.
Buy this book now! Visit our bookstore theSmartITmanager.com for more information on these books!
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TRAINING
New and exciting training courses on the calendar:
ITIL v3 Foundation:
Aug 25 - 27, 2008 - Calgary
Sep 22 - 24, 2008 - Vancouver
Sep 29 - Oct 1, 2008 - Edmonton
Oct 27 - 29, 2008 - Calgary
ITIL v2 Service Manager - Calgary
Sep 15 - 19, 2008
Oct 20 - 24, 2008
Nov 17 - 20, 2008
ITIL v2 to v3 Service Manager Bridge course - Calgary
Option 1
Sep 25, 2008
Oct 2, 2008
Oct 9, 2008
Oct 16, 2008
The review and exam session will be on: Oct 30, 2008
Option 2
Nov 3 - 7, 2008 - Calgary
ITIL v2 - Agree and Define - Calgary
Oct 6 - 10, 2008
ITIL v3 Intermediate - Service Transition - Calgary
Dec 1 - 5, 2008
ITIL v3 Intermediate - Service Operation - Calgary
Dec 8 - 12, 2008
Other intermediate ITIL v3 course are planned for the first quarter of 2009
Any of these courses can be run at your location for your organization. Call 403 219 4195 for more details or email info@servicemanagementart.com
For more information on course description, requirements and registration, please visit our training website: http://www.servicemanagementart.com/training/training.html
For more information call:
403 219 4195 |
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Keep in Mind...
You can Unsubscribe to this monthly Email-Magazine at any time by clicking the 'unsubscribe - button' at the bottom of this page. But... don't miss out on all those amazing changes in the IT industry! Let us keep you posted.
Service Management Art Peter Lijnse
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