header

"Turning the Key of Willingness is never easy..."
IN THIS ISSUE
2007 itSMF Conference
Peter's Power Play:
Behavior Battles in Business
Book Review:
'Innovation'
The art of getting the job
 
Service Management Art offers readily available training programs, enabling you to take action on changes now. These programs are designed with you, your people and your customer in mind - and will contribute to your bottom line.
Quick Links...
Join Our Mailing List!
National Canadian itSMF Conference in Calgary - Canada.
Attend the 2007 itSMF National Conference and meet  top notch speakers who are invited to bring you up to speed with the latest developments in our industry. Three main themes will run throughout the conference:
  1. How to justify the Value of Investment (VOI) in regards to Service Management?
  2. What is the future of ITIL?
  3. How will the evolution of ITIL influence our individual careers?

 More Info    *   Register

 
N E W S: - Service Management Art lands exclusive BC training assignment.

Service Management Art has entered in an exclusive partnership with BC based Com-Tech Learning Solutions. Together they will organize ITIL and Cobit training in BC on a regular basis. Com-Tech provides customized education solutions to companies, municipalities, organizations and individuals.

More info at  www.com-techsolutions.com

 
Just a quick reminder of "what we do":
Service Mangement Art helps IT organizations when implementing 'Change'. Changes are not as easy as throwing money at it, extensive planning and good project management. You need all that of course. But you also need to "Turn the Key of Willingness".
Make sure people do - what you want them to do - with you. We offer training programs and effective change-solutions to make that happen. 'Change Management is a true Art'...
 
Contact us today for a creative meeting and experience a different approach to improving your ROI...
 
Service Management Art
Peter's Power Playpeterpowerplay

Bahavior Battles in Business. 

Are you rewarding your staff for "a fix" after a major mistake or incident that was affecting your customers big time?

Then the message your staff receives from you is this: "Hey, when I fix something reactively , I get a reward!"
 
This is the ultimate Pavlov effect. Your staff will do it over and over again, because it will provide them with a reward! You've implemented a "Hero Culture".
 
Wouldn't it be better to reward people for always following the process and therefore preventing incidents?
 
What to do?
 In most organizations where IT is still very reactive, you need to look at how employees' performances are measured and rewarded. This will provide you with an indication on how they will accept improved processes. Depending on the culture of the organization you need to decide what the best strategy is to tackle the Hero Culture. Are you able to convince your staff to follow the process (selling them on the concept) or do you need to change some of the management systems? (reward and bonus systems).

Their reward: If you are really serious about making your organization more proactive, you better provide your employees with some incentives to improve in that direction. And when you do, please hand the reward out to the person that followed the process!
 
Your reward: your staff will see the difference, will change their behavior and will make your clients more happy! Ultimately resulting in a better revenue...
 
Yes, it is an art!
Peter Lijnse

Book Review: "Innovation".
 
book_innovative

I've got all the diploma's, I'm good at what I do, I have a positive attitude but... I didn't get the job! Sounds familiar?

When I started reading the intro of chapter 5, I knew that this part was extremely useful for many people. Let me tell you why.

 
When applying for a new  position, you may think they should be glad to get you on board. Often, you do not realize we still have to 'sell' ourselves. It all comes down to: "If you can't state your value proposition, you don't understand your job".
 
So, what is the foundation of this value proposition?
  • Exactly recognize the need of the organization and state how YOU can fulfill this need.
  • Anticipate an approach to your job. Which steps will you take in the first 30, 60 or 90 days?
  • What benefits will you bring to the table? How does this compare to the costs? Will you be worth it?
  • What are the alternatives? Especially in jobs where innovation or improvement is going to be key (and which job does NOT have that component?) define what the alternatives are. If you are going to make THE difference, what happens of they do not select you?

So, prepare yourself by developing a 'Value Proposition! Ensure that your resume reflects what they are looking for. (So many resumes simply do not match to the job description.) Emphasize the parts that link YOU to the job description. It will get you noticed. 

Happy job hunting!

Keep in Mind...
You can Unsubscribe to this monthly Email-Magazine at any time by clicking the 'unsubscribe - button' at the bottom of this page. But... don't miss out on all those amazing changes in the IT industry! Let us keep you posted.
 
Service Management Art
Peter Lijnse