A client asks, "As someone responsible for
managing the sales staff, I would like to be
a motivating force during their workday as
often as possible. Sometimes, especially
when it's very busy, several days go by and I
know I haven't really done much to help
the salespeople stay upbeat. At other times,
I'm at a loss for an idea. What can I do?"
The primary motivator for most good sales
professionals is money, and strong sales
managers do their best to make sure that both
the compensation plan and periodic sales
contests recognize this. However, few of us
work absolutely exclusively for money. We
also need recognition and praise. One great
way to motivate salespeople day-to-day is to
be aware of their achievements, both large
and small, and offer praise that is very
specific.
Most salespeople would certainly not object
to hearing words like, "Hey, good job closing
Company ABC!" or "You seemed really focused
this week. Keep up the good work!" It makes
them feel good about themselves and that is
never a bad thing. However, praise like that
tends to wear off quickly because it doesn't
recognize the precise details of their efforts.
Here are some examples of recognition that is
specific and involves the salesperson in the
discussion:
"In reviewing your productivity numbers last
week, I saw that you increased the number of
prospecting calls you made by 10%. That's
fantastic. How were you able to do that?"
"Congratulations on getting an appointment to
see Jane Doe. I know her administrative
assistant made it almost impossible to even
get her on the phone. You really showed a
lot of tenacity. Tell me about your
conversation with her."
"That was a really strong presentation. I
noticed that you made some changes to your
opening remarks that made the introduction
much more compelling. How did you come up
with the idea for your new introduction?"
Any kind of forward progress, improvement of
a skill, or increase in a certain kind of
activity typically involves real effort on
behalf of the salesperson. By recognizing
this and asking them to talk about it, you
are reinforcing the desired behavior. As
well, during times when they may be in a
sales slump, you can remind them of their
successes in the past and motivate them to
make that extra effort once again.
Talk to employees in other departments, look
closely at activity reports, and review notes
in your CRM system to find reasons to
compliment your salespeople. Though you
won't be able to praise each person every day
(and that might be overkill anyway) you will
certainly have enough data to reach out to
each of them on a much more frequent basis
and keep their spirits high.