Updated Retail
Umbrella LogoHannah Grimes
Retail Focus Newsletter
January/February 2011

Hello Readers,

Thank you for subscribing to the Hannah Grimes Retail Focus E-Newsletter. After a year of newsletters, we're stepping back and asking you how this resource helps strengthen your enterprise.

A short survey will arrive in your in-box soon -- please take a moment to fill it out.  Your feedback will be shared with our grant funders and will be used to make our e-newsletters more valuable to you.

Thank you for your time and entrepreneurial spirit,

Jen Risley
Hannah Grimes Center Program Coordinator
jen@hannahgrimes.com
INNOVATE:
Events to Help Your Business Innovate
Perfecting Your Elevator Speech
Hannah Grimes Center
Monday, February 7, Noon - 1:30 p.m.
Hannah Grimes Center, Keene

Do you stumble when someone asks you "So, what do you sell?"... This free workshop will share tips & tactics to help you describe your business in a compelling & engaging way.  Space is limited - Register at http://www.hannahgrimes.com/civicrm/event/info?reset=1&id=33 or call 603-352-5063.


QuickBooks for the Workplace 2010

River Valley Community College

Fridays, February 11 - March 18, 8:30 - 10:30a.m.

River Valley Community College, Keene


This six week fast moving course is designed for those with above average computer skills though prior knowledge of QuickBooks is not necessary. Participants will be introduced to the basics and the latest edition of software. QuickBooks is the software of choice for small to medium companies due to the multitude of functions and features it offers. Text is required and
available at the college book store.  Fee: $199.  Register at http://www.rivervalley.edu/registrar.html or call 603-543-0915.


SHRM: Human Resource Essentials

Keene State College Continuing Education

Saturdays, February 19 & March 5, 8 a.m. - 5 p.m.

Keene State College, Keene


If you're new to human resources or want to strengthen your employee management skills, the SHRM: Essentials of Human Resource Management Certificate Program is for you. Learn to be a better manager, protect your company from litigation, and help advance your career. Real-life human resources issues are addressed, including employment law, selecting qualified employees, compensation, the employee performance process, training, and more.  Fee: $400.
Register at http://www.keene.edu/conted/RegisterNow.cfm, continuing-ed@keene.edu, 603-358-2290.


Customer Service Workshop

Hannah Grimes Center

Friday, February 25, Noon - 1:30p.m.

Hannah Grimes Center, Keene


Customer Service is one of the most important jobs a business owner has. Gaining customers is much more difficult than retaining customers.  Businesses of all kinds must learn how to effectively handle customer service in order to be successful.
  • Recognize that we all share the responsibility for customer satisfaction
  • Understand what customers expect from you
  • Handle customer problems effectively
  • Improve overall customer satisfaction
Fee: Free.  Register at http://www.hannahgrimes.com/civicrm/event/info?reset=1&id=43 or call 603-352-5063.
CONNECT:
Events to Help You Connect with Retailers & Other Experts

Networking & Program Breakfast

Greater Peterborough Chamber of Commerce

February 2, 2011 Time: 7:30 - 9:00a.m.

Monadnock Country Club, Peterborough 

 

Deliciously catered and wonderful connections! Attendance open to members and non-members.  Breakfast is served, buffet style.  Fees: $10 members/Not-yet-member fee varies.  Register online or call 603-924-7234.



Breakfast Forum

Greater Keene Chamber of Commerce

Wednesday, February 23, 7:15 a.m.

Bentley Commons in Keene 
 

John "Jack " Dugan will speak about the Monadnock Economic Development Corporation.  No cost for GKCC members, $5 for non-members. Reservations requested:  603-352-1303  or info@keenechamber.com
THRIVE:
News & Resources to Inform & Inspire
What New Census Data Show about the State of Independent Retail
 
By Stacy Mitchell, Originally Posted on

New Rules Project


According to newly released data from the U. S. Economic Census, overall sales at independent retailers grew by about 4 percent, after adjusting for inflation, between 2002 and 2007.

The bad news is that chains grew faster and independents still lost market share, falling from 31 to 28 percent of consumer retail spending. This decline in market share, however, was considerably slower in this five-year period, compared with the preceding 20 years, in which independents lost ground at a faster rate. In 1982, independent retailers captured nearly half of all retail spending. Read more highlights.




A Marketing Plan To Drive Traffic and Sales

By Mike Kraus, Originally Posted on Real World Retailing


So, you want to create a marketing plan, eh?  The truth is, it's not something you want or can do, it's something you need to do. Along with a sales plan and budgets, a marketing plan is your roadmap of how you're going to drive traffic into your stores and increase sales while customers are in store.