In This Issue
Upcoming Events
New Members
Personal Growth Lessons
PaymentEvolution
Quick Links

Websites
ICAO
Opportunity International

Motivational Movies



Upcoming Events

Xmas Candle
Christmas
Dec. 25, 2010

Hanukkah
Dec. 1 - 9
Kwanzaa
Kwanzaa
Dec. 26 - Jan. 1

_____________

Upcoming Webinars

Managing Risk in
Technology
No Panic Computing
Thursday, Dec. 2, 1pm EST
Free

PEM Update
Stuart Hartley, FCA, CA IT
Dec. 7, 1:00 pm EST
Tues. Nov. 30, 1:00 pm EST

Who You Going to Call
Forensic Accounting
Earl Basse, FCMA, CPP CFE
Dec. 8, 1:00 pm EST

Office Tools Pro
Mike Giardina
Dec. 14, 11-12:00 am EST
Free

Click here for
Full Schedule

_____________

So You Want to Develop Business Advisory Services in Your Firm

2020 Asia Pacific Conference
Feb. 9-11, 2011
Gold Coast, Queensland Australia

Welcome to our Newest Members

Doug Greenhow
Collins Barrow KMD LLP
London, ON

Michael Bondy
Collins Barrow KMD LLP
London, ON

Jason Timmermans
Collins Barrow KMD LLP
London, ON

David Wells
Collins Barrow KMD LLP
London, ON

Manu Kakkar
Kakkar & Associates
London, ON & Montreal PQ
 Understanding Excellence
USAA's Performance

How does a financial services company in a bleak economy perform so amazingly well that it can give back $1.2 billion to its customers, members and associates? That's the question to ask of USAA, the insurance, banking, and investment provider serving military families. USAA's revenues leaped 36% in 2009 as the company jumped 75 spots to #132 on the Fortune 500 list.


What's the secret to USAA's surging success and demonstrated excellence? In a word: understanding. USAA goes to great lengths to identify with its clientele. Reps at USAA train for six months before assisting customers. During training, reps are issued actual deployment letters to help them identify with the emotions military families are wading through as they approach financial decisions. Training also includes trying on a Kevlar vest and military helmet as well as reading actual letters sent by military personnel serving abroad to their families at home.


Once customer service reps are fully trained, they take to the phone lines. Contrary to most customer service environments, reps at USAA are not evaluated on the call volume they handle. Understanding and satisfying a customer's needs take precedence over speed and efficiency.


For the full article, click here



2020 International LogoThe 
Canadian Innovator
Greetings!
 
 
tree and snow

A number of 2020 Canada members attended the "Accountingtoday Growth & Profitability Summit" in Las Vegas Nov. 17-18 (in fact we made up about 10% of the total delegates).  The sessions were fantastic!  Some of the comments  "The Americans experience many of the same problems we face, i.e., retaining good people, training, social media" , "It is nice to know that we are actually ahead in some areas of technology".

 

Bill Carlino, Editorial Director, Accountants Media Group, sent me this note "Already looking forward to 2020 Canada coming down next year in force."  We will keep you posted of the dates and location as soon as they become available


We always include a section on leadership in our newsletter. This month is no different.  I would just like to share an excerpt from Tom Hood, CPA., CITP, CEO & Executive Director Maryland Association of CPA's, and Business Learning Institute, who was the key note speaker for the opening of the conference


Top Three Leadership Competencies:

1.       Strategic thinking-Having a future-minded and flexible mindset and the ability to see emerging patterns and communicate in a way that people can easily grasp.

2.       Strength-based leadership-Understanding your individual and organizational strengths and leveraging them.  Being self-aware in the moment.

3.       Network Leadership- The ability to impact multiple systems across traditional lines of authority or boundaries established by expertise or reputation.


Over the holidays I challenge you to think about the above three qualities.   How can you integrate these qualities into your leadership style in 2011?
 Office Tools


While we were at the Accounting Today show in Las Vegas, one of the more interesting and impressive products we saw was
Office Tools Professional.

It is an integrated suite of practice management software with advanced integrations, interfaces and technologies including Contacts, Notes, ToDo's Calls Schehules Projects Time Billing with integrated portals.

Office Tools Screen

We were so impressed with the initial demo at the show, we followed up and had more in depth demonstrations.


We arranged for them to do a webinar demonstration of their product on:
Tuesday, Dec. 14, 11:00-12:00 EST

But if you'd like to contact them earlier and get your own demo, their website is

Make sure you let them know you are a 2020 member!
Accounting Firm M&A Update
Joel SInkin & Terrence Putney, CPA

The market for mergers and acquisitions in the accounting pro­fession has changed dramatically over the past 18 months. Be­fore the financial crisis in 2008, M&As were viewed more as a tool for acquiring experienced taleni and less as a means for grow­ing the top line. The economic shift has contributed to a more vig­orous outlook for M&As in the near future. Three factors appear to be at the core of the trend:

  • The demographics of the profession are causing a
    significant increase
    in the need for external succession in a large number of firms.
  • Economic turmoil has created a renewed interest in M&As for firms to sustain growth
  • The globalization of  the U.S. economy continues to require that firms provide clients more breadth and depth of services and delivery points.

Prior to 2008, the market for M&As in the accounting profession was moving in a dis­tinct direction. Growth-oriented firms (those firms making up the buy side of the equation) were expanding organically at a significant rate. Staff was hard to find. As a result, many firms were becoming more selective in the business transactions they would consider. Many firms viewed M&As as a method for acquiring partner and staff talent and for achieving strategic objectives such as entering new markets and service offerings rather than as a means of ac­quiring clients. A solid client base no longer seemed to be enough to attract a lot of buyers to a firm that had a need for an external succession solution.

Abruptly in the fall of 2008, organic growth stopped. Since many growth-ori­ented firms require ongoing expansion as a key part of their culture, they started looking at M&As again as a way to grow the top line. This has led to more flexible criteria for M&A candidates in many cases and a significant increase in M&A activi­ty in many markets.

For the full article, please click here

If you are considering M&A transactions, please contact Peggy.

Marketing Mondays with
Thomson Reuters
Every Monday,  Jack LaRue, Senior Vice President, myPaySolutions, Thomson Reuters has a marketing tip on CS.ThomsonReuters.com .  These tips are a way for tax  and accounting professionals to get usable bits of marketing expertise.

Recent entries.

The Inside Scoop on Outside Lists
Five Tips for Writing Great White Papers
What's in It for Me?
Frequency and Consistency
Gap's No-go Logo

I want to wish those who celebrate Christmas a very Merry Christmas, and to those who don't all the best of the season.  To everyone I hope you all have a Healthy and Prosperous New Year.


As always, if you have any questions or comments, please contact me at peggy.tyers@2020canada.ca .

Peggy Smile


Sincerely,


Peggy Tyers
2020 Canada