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Client Help Sheet System
The 2020 Group surveyed over 11,000 "top 50" accountant's clients. One of the questions on the survey asked "other than reduce fees, what can your accountants do to improve the 'value for money' of their services?"
42% of the clients responded "Be Proactive"!
2020 has developed a system of "Client Help Sheets" to enable you to be more proactive by:
- Identifying clients' key concerns
- Educating them on the additional services you can provide
- Offering them a solution to those concerns
How does this work?
We suggest that when your client arrives, for instance, to pick up their tax return they are greeted by the receptionist, offered a beverage if available, and presented with a clip board with a list of Help Sheets. The client then ticks off the Help Sheets that they are interested in. The receptionist then puts together the list of Help Sheets requested and provides them to you during your meeting with the client. You then have in your hand their request for more services you can provide and charge for.
It is strongly recommended that the list of items not exceed nine items.
Here is a list of topics for which we have Help Sheets available. You may want to alter the list and put in your own ideas. You should include your firm's name, phone number, fax, website and logo on the sheet
1. Concerned about your investments?
2. Could your family survive without ?
3. Retirement planning for business owner's
4. Should you incorporate your business?
5. Business tax planning strategies
6. Personal tax planning strategies
7. Making a Will
8. Maxizing the profit in your business
Please pass this list back to _________________ our receptionist and he/she will print you off a list of those Help Sheets you have requested.
If you would like a copy of the backup sheets for these 8 items please email info@2020canada.ca with a note "Help Sheets" in the subject box. |