Dear ,
Customer service has hit a new stride as a direct result of the digital evolution. Now, interacting with
your customers and being available to them across a variety of mediums is the
standard. Today, customers are self educated, assertive and expect the best
because they know competition is fierce. So how can businesses remain
competitive, provide stellar customer service and be consistent and responsive
across so many interaction points? That seems to be the question everyone is
attempting to answer.
It used to be your clients could just call into your 800
number to lodge a complaint, ask a question, request service, etc. Today they
can email you, Tweet you, Facebook you, text you, or just start blogging about their
problem across the internet which makes your job of maintaining positive
relationships with your customers a whole lot tougher.
The new book, BAM- Delivering Customer Service in a Self
Service World by Barry Moltz outlines a tactical approach that shows companies
how to make more money by helping their customers always feel more satisfied.
Some highlights include:
-
Provide a Formula
to Determine the Value A Customer Has in Your Business
-
Find out what gets in
the way of offering great service
-
Declare a new Customer Service Manifesto
-
Create Action
Plans for CEOs, Managers, and Employees.
So what do customers want today?
1. Not to be sold, to be shown a better way
2. To self-educate first, ask questions later
3. To access your brand from multiple locations:
-
Email
-
Social Media
-
Website
-
Online Chat with Customer Service
-
Customer Surveys
-
Follow-up phone calls
-
Text Messaging
We'd like to hear what kind of customer service best
practices you have put into place, how they're working and what Where 2 Get It
could also employ to make us the best customer service company you work with.
Sincerely,
The Where 2 Get It Team
Let
us help you drive more online traffic into your brick and mortar
locations. Boost your foot traffic before the holiday rush is over! Email Today!
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Will you be at CES 2010?
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CES
is quickly approaching January 8th in Las Vegas. Get the most out of
your CES experience by visiting with Where 2 Get It to learn how our product
locator solutions can help consumers find and buy your product in stores or
online.
Schedule
a few moments with us at CES 2010 to discuss how we can help you:
·
Drive Sales
·
Increase Your Website Traffic Conversions
·
Lower Your Cost-Per-Lead
Email clientservices@where2getit.com or call 888-377-2767 to schedule an appointment today!
We
look forward to meeting you at CES 2010!
Sincerely,
The Where 2 Get It Team
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