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| V.I.P. Bi Weekly Ezine
Week of June 7th 2010 |
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"This is my wish for you: comfort on difficult days, smiles when sadness intrudes, rainbows to follow the clouds, laughter to kiss your lips, sunsets to warm your heart, hugs when spirits sag, beauty for your eyes to see, friendships to brighten your being, faith so that you can believe, confidence for when you doubt, courage to know yourself, patience to accept the truth, and Love to complete your life."
Author Unknown
Read this quote and think about all the people you care about. Life is what we make of it, and when we surround ourselves with caring people we have the ability to continue to enhance our lives and grow. When we reach out and share our support with one another, we strengthen each other's happiness.
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Creating After-the-Sale-Service
by Dirk Zeller
If you don't plan for it, after-the-sale service won't happen. You'll get so consumed with the next deal and with the task of earning the next commission check that you'll overlook the opportunity to create long-term revenue through your past clients.
An after-the-sale service program is like most things in life: people get derailed before they take the first step, and if they don't take the first step - the step that involves establishing the program you commit to follow - they can't begin to meet the objective.
Use the following to guide you as you create your plan. It helps you define exactly what you need to do in the first 30 days after the sale and on an ongoing basis thereafter.
Laying the groundwork during the transaction period
When working a real estate transaction, you have two prime opportunities to develop interpersonal connections and high-grade referrals. One is during the transaction period when you're working with your client to buy or sell a home and close the deal. The second is during the 30 to 45 days that follow the closing.
If you do a poor job during the transaction, you'll be hard pressed to recover lost ground after the closing. An attorney who blows a case doesn't get a second chance from the client, and the same holds true for real estate agents. Your service during the transaction must be stellar, or you'll sacrifice the chance for repeat and referral business, which is the easiest and least costly business to acquire. If that isn't bad enough, you'll also lose the opportunity to collect client testimonials and generate positive word-of-mouth.
During the transaction period, you're in frequent contact with your clients and have ample opportunities to provide excellent service; make a strong, positive impression; and develop the basis for a long-term relationship by following these steps:
When you first begin to work with clients to buy or sell a home, their enthusiasm is high. They fully anticipate and expect that they will be able to find the perfect home and that you are the ideal agent to accomplish the task. During this initial period, your clients think about little other than their real estate hopes. Your presence becomes woven into the fabrics of their lives and their conversations with friends and family members. This is an ideal time to ask for and win referrals.
If the sale or purchase process drags on, expect your clients' level of excitement and energy to ebb. At the same time, expect their focus on their purchase or sale to intensify. The most important thing you can do during this potentially dangerous time - when your clients are experiencing concern and talking non-stop about their real estate issues with others - is to stay in frequent communication; offer solutions; provide calm, professional advice; and retain the clients' confidence in you and your abilities.
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I have a list of VIP realtors and you are on it. I also have a section on my web site that provides privalaged information and helpfull business tips that need an access code to enter. www.accuinspect.ca/realtorssite.html
Your V.I.P. Realtor page email address is (June 2010) , Password is(imavip) case sensative |
 Sincerely,
David Andres's
Accuinspect Home Inspections
519-266-4709
1-866-266-4729 or schedule on Line
Call to set up a date and time then click Schedule and fill in the
details of the inspection | |
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