GrowthFocus, Inc.
From Kern Lewis
KFC Fills Potholes!
March 25, 2009
510-329-8155
Greetings!
Offbeat marketing is always a risk, but sometimes it hits the mark. KFC has taken to filling potholes in its corporate hometown of Louisville, KY. In return for this act of social responsibility, it gets to brand the patched road with a special logo: "Refreshed by KFC." This is a new angle on the adopt-a-highway marketing that funds roadside cleanup efforts. Of course, the KFC message fades over time from tires and weather, but they have generated a ton of PR, which should pay for a lot of filled potholes this year.
Will this make me try KFC again after years away? No. But I love
the effort!
Col. Sanders fills a potholeClick here for the press release.
This is another example of how companies, no matter how small, can find ways to creatively tie their brand to socially responsible activities. All local governments are having budget woes. What can you do to help them, and burnish your reputation as a result?
Opt-In E-mail REALLY WORKS!
E-mail @ SymbolAll businesses struggle to gain Opt-In from their customers, but recent research by the firm Merkle confirms that it is worth the effort:
  • 59% of all email users spend twenty minutes or more with permission email weekly, with just over one- quarter spending an hour or more weekly.
  • Permission email accounts for about a quarter of all time spent with email, second only to its primary function of communicating with friends and family.
Be careful, though. Do not bomb your opted-in customers with lots of promotions. Be selective and make it relevant to their needs, which you should have gathered and saved in your database when you got permission to e-mail them:
  • There is an inverse relationship between the email types that are most valued and the quantities consumers receive.
  • The biggest reasons subscribers choose to opt-out of permission email continue to be lack of relevance (cited by 75%), followed closely by sending too frequently (73%).
Here is a link to the company that offered the research:
Merkle White Paper
My Most Recent Forbes.com Articles
I have been going around and about with my editor about new column ideas, but I should have a fresh one by early April. Here are the most recently posted ones:

Small Business CRM Solutions
February 13, 2009
Sometimes the simple, inexpensive solutions are best.
 
Assessing Marketing Options
January 28, 2009
Small businesspeople have limited budgets and too many marketing options. How to choose?

510-329-8155: And the coffee is on me!
Call me to discuss how I may be able to help you get ahead of your competition with unexpectedly innovative and vigorous programming. Initial consultations, as always, are free.
I look forward to hearing from you!
 

Sincerely,
Signature


Kern Lewis
GrowthFocus, Inc.
510-329-8155
Also In This Issue
Invest in Opt-In E-mails
New Forbes Column in the Works
Free Exploratory Chat
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