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Tripp Babbitt
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Dear Reader:

My July newsletter elicited a strong reaction from scores of readers.  Many trapped in the dungeon of corporate America and have to suffer performance appraisals, ranking and incentives.

One reader shared with me about a large reform effort in the US that is happening today.  It is happening in education and on a large scale.  The "reformations" are about evaluating teachers based on student test scores.  This is doing the wrong thing, righter.

We have already seen the cheating going on in schools to get the test scores up, especially in Dallas, Atlanta and DC.  Cheating is a predictable reaction to trying to survive in poorly designed systems, such as the US education system.

Clueless executives bring such thinking into education systems because it "worked" in corporate America.  Let us not get evidence in the way of a good ideology . . . based in assumption of course.

Thinking like this will turn the clock back on education as it has for corporate America.  In the US, appraisals and rankings are used to divvy out wage increases and incentives.  The result - the banking industry is filled with Ponzi schemes, London Whales and risking other peoples money leading to the worse recession in the history of the US.  Is this really the American way?

Education too?

Some people are calling for reforms that mean greater compliance and oversight, others for greater ethics.  The first is expensive as education "reformers" have to provide oversight for cheating and some has to rank all these people - this is waste.  In banking, the same applies compliance and oversight is expensive.  The problem is the incentives, bonuses, appraisals and ranking by creating artificial scarcity where none exists.

We can design better systems in organizations that designs these elements out.  The purpose of education IMHO is to make life-long learners out of students.  Ranking and test scores create winners and losers and the losers are the students and the US system in general.

More reading on education:

Test Tampering in Education - Prepare for More

Next Brilliant Business Suggestion to Improve Education - Outsource It

Expect Worse Performance and More Bureaucracy with Merit Pay in Education

Washington DC Teachers - Dismissing Teachers Won't Improve Education

A Call to Eliminate the Indiana State Department of Education

Other posts:

Let's Design a Code of Ethics into Our Systems

The Great False Dichotomy - Pay for Performance

Better Thinking: The Case Against Targets, Rewards, Incentives, Performance Appraisals and Ranking Workers

You may also wish to request "The Case Against Deliverology" as some of the "new" thinking is based on this assumption.
  

 

  


CAST Keynote Speech

 

For those of you interested, I have the PowerPoint for the CAST Speech available.  Just send me an email at tripp@newsystemsthinking.com.  

You can watch a video of the speech at this link.



 



 Recent Quality Digest Article    

   

 

Measures that Matter 

 

 

08-15-2012 06:14:27 AM

I know what you are thinking . . . "my organization makes workers accountable with measures, performance reviews and inspection."  Well, we aren't talking the same lingo. Rarely do you find measures in service organizations that matter to customers.  Usually the measures are all about reducing costs and meeting budget.  Let me tell you a ...»

08-12-2012 04:11:55 AM

I recently read an article by Doc Searls in the Wall Street Journal called, "The Customer as a God."  Customers have long catered to service organizations by being treated in a  herd mentality - meaning the customer has to adjust to to the service organization.  However, the future holds a very different environment. Doc Searls ...»

08-11-2012 05:47:45 AM

It's like a kick in the head . . . every time I walk into a service organization and have a look at their operations- by performing "check" - I am left with the same sense of disbelief as the previous service organization.  Front-line staff left with no hope of delivering service from entrapping technology.  ...»

08-06-2012 06:07:54 AM

I recently gave a speech at the CAST conference in San Jose.  I met many interesting professionals that are on the cutting edge of software testing.  These folks are rebels in their industry and stretch the bounds of "normal software testing.  Have a conversation with them and you will know what I mean.  It wasn't ...»

08-05-2012 05:14:06 AM

You can find almost anything on the internet these days.  I found a piece by A Current Affair on Australian TV that talks about how hard it is to voice a complaint in today's IVR infected and functionally separated  organizations.  The piece highlights how fast sales lines are picked up and how slowly complaint lines ...»

07-31-2012 06:08:05 AM

Functionally separated organizations have one thing in common . . . they don't have a clue. Each function absorbs the demands placed upon them from some IT application and off they go to work.  The unfortunate workers that have to interact with customers that encounter such work design bear the burden of brutal backlash when ...»

07-29-2012 05:28:26 AM

If it wasn't bad enough that SPC charts disappeared from the Hawthorne Plant after WWII as management adopted a mass-production mindset, 67 years after Japan kicked our collective behinds we still think the same about management.  Worse, we have even fallen deeper into insignificance in the US.  Short-term thinking driven by the financial markets and ...»

07-28-2012 06:13:42 AM

The word Yankee or the shortened form "Yank" is an offensive word when used by foreigners, especially those residing in the UK.  Yankee dates back in time, the song Yankee Doodle developed by the British as an insult in 1775.  In true American form, we adopted the term in a complimentary sense.  We won the ...»


  

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To learn more about how the Vanguard Method can improve your organization.  Contact me at tripp@newsystemsthinking.com or call me at (317) 250 - 8885.
That's it for this newsletter.  Best wishes with improving your system and your thinking.
 
Sincerely,
 

Tripp Babbitt
Bryce Harrison, Inc.
© 2010. Bryce Harrison, Inc. All Rights Reserved.
Phone: (317) 849-8670 Email: info@newsystemsthinking.com