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Tripp Babbitt
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System Thinking in the Public Sector Freedom from Command & Control
 
 
 
 
 
 

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Dear Systems Thinker,

Just as the Lean waters have gotten muddied - correction, they were always muddy.  A "paper tiger" of copying the Japanese/Toyota through tools and shallow thinking.

"Systems thinking" has now become a phrase associated with copying and those that believe they too can be just like Vanguard.  So, we abandon "systems thinking" in favor of the Vanguard Method (tVM). 

Why the change?  Recently, I ran into some folks claiming systems thinking.  When I looked at what they had done, it was process improvement.  And so the muddies are watered from observers of the system (rather than participants) that can speak the language, but not understand the systemic management issues that need to be changed.  This is dangerous.

For those of you knowing my lifetime pursuit for a method that is comprehensive and sustainable, why this method offers any service or government organization something that the others have not . . . delivery of systemic change using all of Dr. Deming's System of Profound Knowledge - Appreciation for a System, Theory of Variation, Theory of Knowledge and (especially) Psychology.  The Vanguard Method covers them all and continues refinement, so why do organizations want to engage those that can only copy?  New thinking can't emerge from copiers - they are always a step behind.

The Vanguard Method will challenge both worker and management.  It serves as a warning label, so the weak can self select themselves into other improvement programs.  Just don't call it the Vanguard Method.



 

 

 


The Vanguard Method in Action

 


   

My colleagues and I just went through an intensive "check" with a new client.  As usual, the workers put things together pretty quickly.  The Vanguard Method gives workers a voice and method to what they knew all along, something was amiss with the work design and management thinking.

What has made this engagement better is we found a leader.  An enthusiastic learner and someone that perseveres through obstacles with courage and intelligence.  These are rare traits indeed. 

The rest of the journey will indeed be a roller coaster as the more management and workers will be absorbed into the redesign.  However, this is what makes this job fun.




 


A Break from Writing

 


   

I took a break from my columns, but will be writing again this weekend.  One article has been a Google phenomenon:



 

01-07-2012 18:25:09 PM

Coming from a W. Edwards Deming background, I have been sensitized to the word "continual" when it comes to improvement.  It served as a code word for those that where true followers of Dr. Deming vs. "the pretenders."  I always knew who really understood the philosophy and those that just sounded good. Even today, I ...»

12-29-2011 15:44:42 PM

Public sector, private sector . . . it really doesn't make much difference.  The continuing saga of IT projects that run beyond their budget and don't deliver continues to grow.  Maybe we should be asking what IT initiated project actually ever works.  I have seen claims of improvement, but it is like a football replay ...»

12-28-2011 16:24:32 PM

Reading Governor Mitch Daniel's book, Keeping the Republic, he mentions the Indiana Welfare Eligibility modernization.  This modernization was a ten-year deal worth $1.3 billion to IBM and its partners.  It is an important story for all of government because everyone has the same mindset. This mindset is characterized by anecdotal evidence to support an ideology.  ...»

12-26-2011 09:04:56 AM

A little neglect may breed great mischief...for want of a nail the shoe was lost; for want of a shoe the horse was lost; and for want of a horse the rider was lost.  - Benjamin Franklin Benjamin Franklin had wrote many an interesting article or letter during his day.  His bemoaning of neglect provides ...»

ope.  There will be a roller coaster ride of emotion for my new client - management ...»
  

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To learn more about how systems thinking can improve your organization.  Contact me at tripp@newsystemsthinking.com or call me at (317) 250 - 8885.
That's it for this newsletter.  Best wishes with improving your system.
 
Sincerely,
 

Tripp Babbitt
Bryce Harrison, Inc.
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Phone: (317) 849-8670 Email: info@newsystemsthinking.com