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Tripp Babbitt
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System Thinking in the Public Sector Freedom from Command & Control
 
 
 
 
 
 

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Dear Systems Thinker,

Service organizations have three roles.
  1. Roles that create value
  2. Roles that add value
  3. Roles that have no value
The last group is killing service organizations in the design of the work or just a misplaced management thinking.  Those that understand the Vanguard Method know that building roles that create value and add value to those that create is a result of redesign.

Too many roles exist that add no value.  Worse, these roles can get in the way of those that can create/add value.  Governance, management, information technology, finance, human resources, audit, legal, quality control and risk fit this bill.  When they interrupt the flow of work or influence the service design - we have a problem.

Some of these groups like management, IT and human resources can add value if they work on being value adding to those that create value.  Otherwise, it is like piling on with more obstacles to navigate - increasing costs and worsening service to customers.  Never mind the frustration to the front-line.

Take a hard look at your service organization.  How many roles truly create or add value?  Are the supporting and protecting functions soaking up unnecessary resources?  Creating waste?

Maybe a redesign is in order.

 

 

 


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Don't forget about the new blog of Vanguard in Health.  

 

 

In the wake of John Seddon's visit to Australia and New Zealand I have seen multiple requests for a report that I send out when requested.  The paper is titled:  Deliverology: The Science of Delivery or Dogmatic Delusion.  This tells the story of the failed Labour attempt in the UK to improve government.  Contact me if you would like a copy.

 

 

I received several inquiries this past month about old newsletters, they can be found at my primary website at this link - newsletters

 

 

 



 


Visit our blog


09-17-2011 15:59:06 PM

The recent arrest of UBS trader Kweku Adoboli sends the compliance police into hyper drive.  The chants for more regulation for banks is deafening. If only this was the answer. Passing a law with more regulation seems logical . . . especially to politicians (sarcasm).  It just gets very expensive and gives us a false ...�

09-10-2011 16:50:14 PM

As other governments look for examples to get out of their current mess, they should not be looking to the US or UK for guidance.  The UK expenditures have tripled in health care and doubled in local authorities.  The US has performed no better . . . . health care (Medicaid and Medicare), social programs, ...�

09-07-2011 14:41:29 PM

Evidence . . . the one act that can counteract a thousand assumptions. Faith seems to have been lost over the years and replaced by the pursuit of profit.  Can you really trust anyone these days?  Politicians, plumbers, sales people, attorneys, mobile phone companies, investment bankers, car repair are all professions and industries that we ...�

09-04-2011 05:28:31 AM

USAToday's article about Roger Simmermaker and his buy American movement may indeed garner support - even Diane Sawyer has challenged Americans to "buy American."  Seems a patriotic and viable way to bring jobs back to the US.  I do not see this lasting for very long. Why? Quite simply, Americans want to buy the best ...�

08-29-2011 17:45:20 PM

What is it about large projects that is so attractive? Is it the ability to put a large project on a resume?  Or the feeling of power to have introduced massive change?  It is hard to figure out the answer to this management paradox.  Maybe there isn't one. Service organizations and governments love the large ...�

08-28-2011 16:30:00 PM

Sarbanes-Oxley, the legislation to prevent fraud.  Companies seem to have forgotten the purpose of this legislation.  It was to prevent the egregious acts done by Enron, Adelphia, Tyco and Worldcom that was the reason for it.  More importantly, it was to prevent the likes of Lay, Kozlowski, Rigas and Ebbers from making companies their own ...�

08-21-2011 15:48:27 PM

Former IT workers at Molina healthcare have started a firestorm with a lawsuit (see Outsourced and Fired, IT Workers Fight Back).  The article is an interesting read and I side with the former IT workers . . . but not for the reasons that keep being used.  They claim discrimination and they may be right, ...�


 



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To learn more about how systems thinking can improve your organization.  Contact me at [email protected] or call me at (317) 250 - 8885.
That's it for this newsletter.  Best wishes with improving your system.
 
Sincerely,
 

Tripp Babbitt
Bryce Harrison, Inc.
� 2010. Bryce Harrison, Inc. All Rights Reserved.
Phone: (317) 849-8670 Email: [email protected]