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Tripp Babbitt
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System Thinking in the Public Sector Freedom from Command & Control
 
 
 
 
 
 

Bryce Harrison offers Health Checks for Organizations and Call Centers.  Find out more.
 
 
 
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International service organizations have said working with the Vanguard Method has been the most important change in thinking they have experienced in their working lives.  Come join us! 
Dear Systems Thinker,

I have seen too many management gurus in my life.  Most have been academics or speech writers.  Rarely do you find a guru that has ever done anything.  This makes improvement of any organization messy.  The devil is in the details and unless you have actually attempted improvement (improvement mind you and not observation or theory) can you actually say you are a guru (my definition).

Agree or disagree, why do I even bring it up?

John Seddon was in New York recently to present to about a 1000 people about the Vanguard Method and how it transformed government in the UK.  The result won a management innovation award.  He had the opportunity to listen to Dan Pink (and others) and also calibrate the Vanguard Method against other gurus method.  Dan Pink is a great speaker, but he is not a management guru.  His "method" was to allow one day a month for employees to do innovation.  Love ya brother Dan, but the Vanguard Method allows you to innovate every day.

John left knowing that after all the presentations what the Vanguard Method can do actually has substance and is far ahead of the management fads embraced in the USA.  Why?  We have a method for teaching organizations how to learn, improvement is only blocked by the assumptions about the design and management of work that become barriers.  Improvement is achieved by unpacking these management assumptions.  This, my friends, is a thinking problem and only intervention can get you to relearn.

I have been asked by several people about putting on a seminar on the Vanguard Method.  Here is what I propose, if three (3) companies or government entities have an interest in learning more I will bring them to Orlando in October for 3 or 4 days (dates to be determined) to get you started.  My suggestion would be a mix of 4-6 management and front-line people attending.  This mix is important as an intervention requires knowledge of your current system and rarely is that held by management. This approach will allow you to have relevant discussions with people in your company talking about the concepts and principles and to begin to apply the Vanguard Method. If your company or government entity is interested please contact me at tripp@newsystemsthinking.com.

 

 

 

 

 

From Tools (and Fools) to  

Systems Thinking

 

Andy Brogan of Vanguard is about ready to launch his Healthcare blog.    

 

 

I took off a couple of weeks and vacationed in Charleston and Hilton Head in South Carolina.  Its always hard to completely enjoy a vacation when you are constantly scrutinizing the poor service you receive in restaurants, hotels, airlines and other services.  The curse of the Vanguard Method! 

 

I am still working on a changes to my website and blog. Its turning into more than a tweak, look for changes in August and September. 

 

  

 

 

 

Recent blog posts:

 

 

 

  Counter-Intuitive ROI

"If It Ain't Broke, Don't Fix It"

Atlanta, Dallas, D.C.: A Predictable Result When Using Incentives in Education

New Management Role - Enabler of Work

Control Charts - Why 3-sigma Limits?
 

   

Don't forget:  John Seddon will be speaking in Australia!  There has been a huge pull for the Vanguard Method "in the land down under."  John will be speaking in Sydney on August 29 -31.  Details can be found at the IQPC Website for the event. We are open for business!

   

 

 

For those of you interested in the latest posts go to:

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To learn more about how systems thinking can improve your organization.  Contact me at tripp@newsystemsthinking.com or call me at (317) 250 - 8885.
That's it for this newsletter.  Best wishes with improving your system.
 
Sincerely,
 

Tripp Babbitt
Bryce Harrison, Inc.
© 2010. Bryce Harrison, Inc. All Rights Reserved.
Phone: (317) 849-8670 Email: info@newsystemsthinking.com