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Two Featured Columns at IQPC
Dear Systems Thinker,
Two new columns are out at IQPC.
The first is titled
Command and Control in Governmental Contact Centers
.
The second is titled BP Lessons:
Why Cutting Costs Always Increases Costs
.
You may also like:
Contact Centers - An Alternative to Scoring Agents
Wisdom or Superstitious Learning - Which is It?
The Problem with Measures in Service Industry and How to Fix It
Feedback? . . .Contact me at
tripp@newsystemsthinking.com
Thank you!
Sincerely,
Tripp Babbitt
Bryce Harrison, Inc.
tripp@newsystemsthinking.com
© 2009. Bryce Harrison, Inc. All Rights Reserved.
Phone: (317) 849-8670 Email:
info@newsystemsthinking.com
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