I just spent two days conducting my first seminar and workshop in the United States.  A whole new group of people now understand why lean manufacturing tools are not for service industry.  The toolheads have it all wrong (and so do the techeads for that matter).

 

Participants got a history of work through the eyes of a systems thinker.  Deming, Ohno, Ackoff and John Seddon were all covered with a full day covering the Vanguard Method.  They learned why systems were designed the way they are and how to begin to perform check in their service organization to initiate change.

 

Participants were from government (federal and state), manufacturing (service side), call centers, engineering, sales, operations, health care and many other industries and disciplines.

 

They all learned a better way to make the work work.