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New Systems Thinking
Featured Article
Tripp Babbitt
In This Issue
Inaugural Seminar in Indy
The No Tool Zone
Tools and Fools
Government Brain Enema
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System Thinking in the Public Sector Freedom from Command & Control
 
 
 
 
 
 

Bryce Harrison offers Health Checks for Organizations and Call Centers.  Find out more.
 
 
 
Looking for a New Path for Your Organization?  Check out Systems Thinking Interventions, begin your new path with a 3-day workshop.
 
International service organizations have said working with the Vanguard Method has been the most important change in thinking they have experienced in their working lives.  Come join us! 
Dear Systems Thinker,

Did you ever think winter would end?  I am not even talking about the weather . . . the financial winter and the pressure on businesses.
 
New customers of the Vanguard Method are learning that the old command and control way of doing business is outdated and clunky.  The difference I see in the Vanguard Method is the reaction of customers when they perform "check" on their system.  The good news is - it is worse than you thought
 
The inaugural seminar on systems thinking for North America will be in Indianapolis next month.  Read more about this in this newsletter.
First North American Seminar in Indianapolis
 
August 19th and 20th is the first Systems Thinking seminar in North America.  Two days of understand why systems thinking is better than what you are currently doing.  New thinking for old problems.
 
Sign-up or get more information at:
 
 
This will be the lowest price for this inaugural event.
The No Tool Zone (Update)

The RSS feed is now fixed.  I apologize for the inconvenience of having to sign-up again for the feed. 
 
The new blog site now has downloads available for purchase, please check them out at http://blog.newsystemsthinking.com/product-downloads/.
 
A change of heart on our free download "Understanding Your Organization as a System."  We will continue to offer it for free.
 
I will be putting additional material in over the next few months.  If you have comments or ideas, please email me below.
 
For comments or to share your experiences contact me at tripp@newsystemsthinking.com.
From Tools (and Fools) to Thinking
 
Really an interesting month in working with private sector service clients.  Executives keeping an ever watchful eye on costs and productivity are watching costs go up and productivity down.  It is a paradox that the very thing executives try to prevent actually makes things worse.
 
They just don't see it!
 
 
 
I have always been annoyed by executives and managers that I have given the title of "The Maintainers."  These are status quo loving people that really don't know how to create value, but create mountains of waste with reports, monitoring and CYA activities.
 
Read more at "The Maintainers".
 
 
Mystery shopping has been around for awhile, but this is a bad idea for service industry.  Compliance to some abitrary standard is not to understand customer demand and purpose.
 
 
How does your service organization handle failure?  Most organizations I talk to are in complete denial about their performance in the eyes of the customer.  A trait where bad news is treated as career ending and fear is rampant in these organizations.
 
 
Read more at The No Tool Zone.
 
 
To learn more about how systems thinking can improve your organization.  Contact me at tripp@newsystemsthinking.com or call me at (317) 250 - 8885.
 
Government Brain Enema
 
The dysfunction of government is amazing.  I am not against big or small government.  It's the polarization between the two.  Republicans and Democrats on extreme ends seem to be running things. 
 
I have seen government waste, but . . . I also see private sector waste.  Neither is immune and a common ground needs to be reached where the two can work together.
 
I heard a State Republican Governor declare that we need a healthcare bill that is a compromise.  How about one that works?  I am disappointed in either parties ability to understand how to improve and I am yet to hear someone with a systems thinking perspective in the political arena.
 
So here are this month's blog posts about government:
 
I read Governing.com on a somewhat regular basis.  The ideas there are all main stream command and control thinking.  The Ash Institute is my favorite whipping boy as the former Mayor of Indianapolis Stephen Goldsmith advocates everything that is counter to systems thinking like competition, outsourcing and shared services. If he only knew the damage of his thinking.
 
An article on health care fraud in government caught my eye.  Read more at A Different Look at Health Care Fraud.
 
 
The next government post is around monitoring and inspection which is always a bad idea for government or business.  These activities raise costs and prevent nothing.  A better design of work and government management thinking would make more sense.
 
 
 
The mass school firings in Rhode Island have been in the news both national and local.  Let's fire everybody that will make the system better, this is the height of ignorance.  It's the system, stupid!!
 
 
 
Curious to learn more?  Call me at (317) 250-8885 or email me at tripp@newsystemsthinking.com.
That's it for this newsletter.  Best wishes with improving your system.
 
Sincerely,
 

Tripp Babbitt
Bryce Harrison, Inc.
© 2010. Bryce Harrison, Inc. All Rights Reserved.
Phone: (317) 849-8670 Email: info@newsystemsthinking.com