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New Systems Thinking
Featured Article
Tripp Babbitt
 My Brand of Insanity . . . What is Yours?
In This Issue
My Brand of Insanity
Oct/Nov Blog Posts and the Reasons for Them
New (and Old) Government Administrations and Management Paradoxes
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System Thinking in the Public Sector Freedom from Command & Control
 
 
 
 
 
 

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Dear Systems Thinker,

I have had multiple conversations with government entities asking about shared services and why it costs us more money.  Some are indignant (expected), but many more are asking questions that achieve my objective . . . to think!! 
 
When people engage their brains instead of falling for best practices, standardization, technology, shared services, etc. massive amounts of money are saved in the public and private sector.  What appears to be logical many times winds up being costly and damaging.
 
Governments and businesses alike find comfort in these short-cuts and "off to the Milky Way we go" to quote W. Edwards Deming.  It's time to get knowledge and use another few percentage points of our gray matter to find other counter-intuitive truths and management paradoxes.
 
The result . . . a better world to live in and on!
My Brand of Insanity 

Each newsletter, I will share some random thoughts on current events, service (good and bad) and other sometimes closely attached and sometimes detached thoughts.  Having been a proponent of W. Edwards Deming's thinking for more than two decades it is not hard to imagine why the title for this section.  Here are a few announcements, thoughts and observations:
 
Some articles were posted by IQPC this past month.  A drew large crowds to the websites.  The comments are always interesting to me. 
The article Redux: Rethinking Lean Six Sigma Service was picked up by Quality Digest.  The contoversy and feedback on this article was overwhelming.  My comment . . . "there is a better way."
 
I wrote another Ezine Article and this one called Targets, Incentives, Monkey Points and the Quarterly Dividend 
 
 
For comments or to share your experiences contact me at tripp@newsystemsthinking.com.
October/November Blog Posts and the Reasons for Them
 
The number of postings on government continue to grow as the audience does.  Government entities continue to explore or enter shared services agreements at great cost.  These are not no-brainers and almost always lead to increased costs.  Yet government entities are being encouraged by technology companies, consulting firms and others that stand to profit from ignorance.
 
 
 
 
 
 
 
 
 
 
 
 
 
The article Redux: Rethinking Lean Six Sigma Service that first appeared on IQPC's sixsigmaIQ website and later picked up by Quality Digest was the most commented and viewed article I have written.  I am encouraged by many of the public and private dialog it has started.  The search for better ways and thinking organizations are rare commodities, whatever conversations they start engage the brain of people of all organizational levels.  That can't be a bad thing.
 
Two Google searched hits I have received surrounded (1) how to get systems thinking started in organizations or government and (2)strangely - what problems or what is wrong with systems thinking.  These are two posts associated with these searches.
 

I did one last blog post before this newsletter on banking.  I have spoken to many banks some in more trouble than others.  In the words of one banker, "We are all in trouble" . . . and I don't think he just meant the banks.  Banking is full of command and control thinking and the design of the work is poor in every bank I have ever visited.  I hope this post will help them.
 
New (and Old) Government Administrations and Management Paradoxes
 
New state government administrations in Virginia and New Jersey were elected into office this month.  I put together a blog post called Recommendations for New Jersey and Virginia State Governments and have attempted to post it anywhere I believe these transition teams might see it.  If you know someone in these states, please send them this article to pass on.
 
 
In my own state . . . Indiana, miscalculations on forecasted numbers of what the revenue (what I call taxes) was for the State were way off.  The Governor announced a shortfall this year of $300-400 million dollars.  State employees have been given a wage freeze and medicaid doctors are having to take reduced payments to make up the short fall.
 
Better thinking around the provisioning of services would go a long way to reduce or eliminate this budget deficit.
 
I have approached the State on numerous occasions that the fiscal problems are directly related to their focus on reducing costs (instead of the causes of costs).  I am a taxpayer in Indiana and observing the waste and sub-optimization without speaking out is NOT an option.
 
The Governor did the right thing by cancelling the IBM contract for Indiana Welfare Eligibility.  The problem is we are still left with the same State leaders that were involved with the first contract and unfortunately the same thinking . . . fixing this will be a stretch.  Meanwhile, many needy folks in Indiana stand to suffer.
 
I attended a State Budget Committee meeting last month and listened to the FSSA Secretary outline some of their new plan for Welfare Eligibility. They stand to do the wrong thing, righter.
 
Internal sources tell me that the State and its Vendors are studying hard some of my posts (verified by hits to my website).  I haven't the heart to tell them that systems thinking is done by doing, not reading.
 
It is as W. Edwards Deming said, "There is a price for ignorance . . . we are paying through the nose."
 
 
 
Join the government revolution by going to www.thesystemsthinkingreview.co.uk.  There is a better way!
 
 
 
That's it for this newsletter.  Best wishes with improving your system.
 
Sincerely,
 

Tripp Babbitt
Bryce Harrison, Inc.
© 2009. Bryce Harrison, Inc. All Rights Reserved.
Phone: (317) 849-8670 Email: info@newsystemsthinking.com

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