The Did You Know? editorial staff thought it was time to get out from behind email and go Hollywood. Hollywood probably wishes we would stick to email.
As the song goes: "...headed for Los Angeles, only made it out to Needles."

We meet many of you in Four51 classroom training sessions (next one is in January!), but there are many of you we haven't met. It's nice to put a face with a name, so we've taken the first step.

In this 6-minute video, your hosts set up shop in a make-shift mailroom to answer some common Four51 questions. But there's a plot twist.

We took a look at the most commonly queried words and phrases in the Four51 knowledgebase -- but we looked at only those words and phrases that resulted in No Articles Match Your Search. In other words, these are unrequited queries. This type of analysis helps us build a better knowledgebase, and it also inspired this video.

Click here to watch Four51 Mailroom on Four51's YouTube Channel.


- Jim, Jason, Joey