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In This Issue
Three Steps to Working with Designers
The Most Hated Word in Sales
 
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Marketers' Toolbox

Summer Interns
It's intern season again. Here's a collection of 46 ideas on how to best use your marketing interns to help you get ahead and boost business this summer. Click:
http://bit.ly/intern383

Social Media: Works for B2B Companies Too
Last year Dell raked in $6.5 million in sales using social media promotions. Much of this revenue came from consumer products, like laptops. But now, Dell's B2B marketers are also having success with social media. DellTechCenter.com allows current and prospective customers to interact with Dell's tech experts using LinkedIn. This accelerates the sales process by letting customers speak directly with employees not normally involved in sales, such as engineers. Click:
http://bit.ly/cdwcmV

What Marketer's Said
Asked the question "Do you look at the company's website before calling Customer Service?" 86% replied "No" 14% "Yes". If your service reps are still being asked questions that your site answers, you may want to use direct mail to let them know about online resources and FAQs. Source: SQM Group research, www.sqmgroup.com

Get Something, Give Something
Feel good marketing is spreading. Take the business model used by the online shoe company, Toms.com. For every pair of shoes that customers buy, Toms (a for-profit company) matches it by giving a pair of shoes to a child in need. The impact: "It transforms customers into benefactors, which allows us to grow a truly sustainable business rather than depending on fundraising for support." What could you do to make your prospects feel even better about buying from your company.
                                                                             August, 2010

3 Steps to Successfully Working with Designers
We all get caught up in the excitement that comes after you decide to have a new marketing piece designed for your company, product or service, or campaign. It's so easy to get swept away envisioning the impact it will have on the intended audience. However, the jubilation often deflates when we jump into the process of finding, hiring, and managing a designer or design team. 

Let's face it-corralling their creativity into a concept that meets your needs is difficult and can be overwhelming. On the one hand, you want to give them free reign to be able to turn those creative juices into something powerful. On the other hand, you're not creating an art piece to win awards, but turning a marketing concept into something that speaks to your audience and increases sales.

So what is the best way to take on this process without losing your mind, wasting your money, and driving your designer away? Consider these three tips to help you stay on track:

1. Take your time to find the right designer.
Just like there are a lot of fish in the sea, there are a lot of designers out there. You want to make sure you take the time to really evaluate whether this is the right designer for you, and not just make your selection because you like what they've done. Some important questions to ask:
  • Have they worked on projects similar to your current needs?
  • Do they have good references? While reviewing past work is a very important consideration, be sure you also spend some time talking to their clients to find out about their design process, working styles, and the results of the project.
  • Have you liked the people you've met so far? It seems obvious, but you're getting ready to embark on a pretty intense process and you want to make sure you can get along and communicate effectively with this person/team.
2. Write a creative brief. A creative brief is the most effective way to get everyone (both your organization and the design team) started with a common understanding of what needs to be accomplished. An effective creative brief gives the designer direction and provides your team with established benchmarks to measure concepts against. Spending the time to complete a well-outlined creative brief will save you a lot of time up front. We recommend that each brief:
  • Identify a clear statement of objectives with priorities
  • Tie these objectives to your company positioning
  • Indicate how you will measure the achievement of goals
  • Define, characterize and prioritize your audiences
  • Outline budgets and time frames with specific details on scope and schedule
  • Explain the internal review and approval process
  • Set forth any procedural requirements that might hold up the process down the road
Don't be afraid to lead.
It can be a bit overwhelming to say you're going to "lead designers." As we've said, it's a double-edged sword of setting them free while keeping them focused. However, you'll both benefit if you lead the project while the designer designs and manages the design process. With that, it's important that you're available when the design team needs you, for feedback, clarification, or to make decisions in a timely manner. You'll be happiest with the design process AND the end product if you:
  • Identify and articulate your objectives
  • Establish the process early
  • Ensure the design team has access to what it needs from you
  • Define a detailed budget and schedule to measure progress
  • Lead the process from beginning to end
By making sure you're following the steps above, you'll ensure that you AND the design team work together to create a piece that makes an impact. After all, this is supposed to be a fun process!
Source: Go-To-Market Strategies.com

The Most Hated Word in Sales: PLANNING

Sales people generally hate planning. Let's be honest, many of us do. Still most sales people are driven by action. And the time they perceive it will take to plan their prospecting and account management activities is time they perceive they simply don't have! In fact our last survey shows that the biggest obstacle sales people feel they have in achieving their goals is that "they just don't have enough time in the day to do all the things they need to do."

That's largely true. Sales teams are very busy people and the pressure is always on for them to show immediate results. However, one of the components to solving this "time problem" is the act of focusing the time you do have in the right places. That can really only be achieved by...yes you guessed it-PLANNING.

SO, we highly recommend that as a team you create a 12-month sales plan. For your sales team, you will need to identify your overall goals, your sales model (do you have the right people in the right place to meet your goals?), your sales compensation structure (do you have the right incentives to meet your goals?), and the needed support systems (do you have the right process, tools, and training to meet your goals?).

But we also recommend EACH SALES REP have their own plan. It is critical to gaining the focus needed at the individual level. Otherwise it is too easy to get distracted with the every day chaos that is too often the life of a salesperson. The steps to creating a Sales Plan for prospecting and account management include:

Establish your individual goals. Some territories require more new business development than others and some territories have a small number of large accounts. Still others require an equal balance. This is the reason individual sales plans are necessary and understanding the landscape for each territory along with how that ties in with your individual goals is the first step to creating a successful sales plan.

Evaluate your historical successes and failures. This applies to both prospecting and account management and requires a good understanding of the lead source for each of last year's customers, their sales history, why they bought from you, and what their profile is (i.e. industry, company size, need, etc.). Start your planning by doing a comprehensive evaluation of last year's customers and identify "success trends" you can emulate in next year's plan, while throwing out the activities that proved to be duds.

Develop a sales plan that balances its focus and provides a clear roadmap for that sales rep-based on the goals of that territory, the historical customer analysis, and some new "out-of-the-box," proactive, strategic thinking! This plan is a living document, meant to be reviewed weekly, or at worst monthly, and can be modified as more is learned.

Source: Go To Marketing Strategies.com

Please contact me with any questions or comments.
A Cigar Oasis

Michael Vitch,
President
Compu-Mail | 800.255.0670 | www.compu-mail.com