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In This Issue
The Buzz and Strategies of LinkedIn
Follow-up and Competitors
Quick Links

Test, Target, Retain
An Interview with
Michael Vitch

Some Things You Should Know

Improve E-Mail Deliverability
Check out this tool that will analyze e-mail subject lines for potential spam filter trigger filters:
Tester09
It will check for things like too many capital letters, and first words and characters that are often found in junk mail. Not sure what a particular term means? Click the "define" link next to each term.

Evidence Shows Online Reviews Worth Testing

Eighty-four percent of 1,009 people surveyed recently by Opinion Research Corp. said online customer evaluations and reviews influence their decisions to purchase products and services. Nearly 50% said they rely on online reviews in the first stage of the buying process. This research suggests that it may be worth testing to see if providing a forum for online reviews will boost sales.

E-Mail Challenge
One of the biggest challenges of email advertising is creating emails that can be viewed. Every email service, from Hotmail to Lotus Notes, features applications that disable email images, thereby making it possible that users will see an email devoid of images. The creative solution is to design emails that communicate with broken graphics and add HTML text next to the images.

Keeping New Customers
Make a plan to keep communicating. When customers are contacted, via phone, e-mail, or in person, make sure each conversation has a purpose and is valuable. "Just checking in" isn't as effective as saying, "We want to make sure we're meeting all your expectations and that there aren't any problems."
                                  August, 2009
The Buzz and Strategies of LinkedIn
Discussions, webinars, and news articles about business-related social media are everywhere. These sites are an effective way to expand reach and generate quality leads and are gaining popularity for those purposes. Social media and viral video have seen dramatic growth among b-to-b marketers, and virtually all forms of newer media are now valued by these marketers as demand generation channels, according to an exclusive survey of b-to-b and b-to-c marketing professionals by BtoB and the Association of National Advertisers.

Asked about specific social media networks they currently use, an overwhelming 81% of b-to-b marketers cited LinkedIn, compared with just 25% of the b-to-c marketers. Interestingly, microblogging service Twitter ranked higher among b-to-b (70%) than b-to-c (46%) respondents. Facebook is the most-used social media site overall (74%), and enjoys high use among b-to-b marketers (60%).

LinkedIn is the Facebook of business networking. With more than 40,000,000 users, it is almost imperative to be linked into this network.

When a connection is made on LinkedIn, both connectors must agree to that connection. So, if someone has 200 connections on LinkedIn, he has at least that many people that are willing to establish a business connection with him. Any connection can dissolve another connection at any time, without notice or notification. To maintain connections, it is important to communicate with those connections and to share in "give and take" situations; a one-sided connection (one connection is constantly seeking something from the other, without reciprocation) will probably get dissolved eventually.

A LinkedIn profile becomes a form of branding for those members who work the system properly. LinkedIn profiles will often find their way to the top of Google searches, so a well-crafted profile is important, and should be monitored.

Build an attractive profile
  • Build your page like a resume, it is an extension of you
  • Make it attractive, use a professional photo of yourself
  • Research shows that a professional photo makes contact success 5 times more likely
  • Use an interesting tagline that provokes thought
  • Check your spelling and facts
Build your network
  • Linkedin allows you to upload your address book and will search for your contacts that are already members.
  • Send an invite to all your contacts
  • Join ten groups
  • There are groups of all types; i.e. professional, hobby, special interest, focus groups, industry specific etc.
  • Look at the groups your contacts belong to
  • Joining under a personal name rather than company name helps avoid the temptation to simply push company marketing into a community discussion group.
  • Look for industries you would like to break into
Make more contacts!
  • Remember that you can not contact some one you do not know directly
  • This is why it is important to get involved with groups that have professionals with similar interests. You CAN contact them if you belong to the same group.
  • By connecting through a group you can open many doors
  • Search for new people that you meet in other venues and connect to them
  • Search for other people at your current contacts' companies to deepen your reach within a company. Get to know them.
Implement Linkedin Strategy
  • Successful networking in LinkedIn takes diligence
  • Plan on spending 30 minutes a night reviewing your contacts, your profile, making updates as often as possible, taking interest in the groups you have joined
  • Recommend people that you have successfully worked with. They will in turn recommend you.
  • Invite others and ask them to look at your profile and make suggestions
Make the most of LinkedIn and use it as a research tool to determine customers' and prospects' interest. By following their online discussions, seeing what kinds of questions they post and what's on their minds, you'll keep your finger on the pulse of your market.

Following Up On Customers
What is the BIGGEST mistake made in marketing? This mistake is made by 99% of the companies marketing products or services... The biggest mistake in marketing - and not just direct marketing, but any marketing - is made by people who spend a lot of time, energy, and money on an ad or an inquiry-generation program. When they receive the highly qualified lead it brings in, they send a brochure and a letter. At best, they call about a week later. When a sale is not immediate, they hang up, and they never call back or send another letter. They assume their campaign failed. What a mistake. A single letter and brochure is not a campaign. A campaign is not a single effort of anything - why do you think they call it a campaign? A campaign is a sustained effort over time.... The biggest mistake made in marketing is not contacting a well-qualified buyer, who has expressed an interest in your product or service after the first mailing, a second time with harder-hitting additional marketing material or letters.
(Taken from Uncommon Marketing Techniques by Jeffrey Dobkin)

Break Your Competitor's Grip
You've probably run into prospects who are so comfortable with your competitor and his products that they won't even consider making a switch. In your presentation to the prospect lump your product or service together with the competition's. Show them working well together. Then introduce a problem that your product and service can solve, using an exclusive feature that your competition does not offer. In this simple way you put your product on equal ground with your prospect's current supplier without resorting to "badmouthing." Indeed, you may actually comment on how well the prospects current supplier does certain things. But by introducing a problem that the competition can't solve, you move your products above and beyond the rest and break your competitor's grip.
(Taken from Psychology For Successful Selling by Robert Degroot)

Please contact me with any questions or comments.

Michael Vitch
President
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