Med-Pro Management, Inc.
Medical Practice Management & Consulting
NewsWire                                                                                November  2009

In This Issue
Red Flags Rule - deadline is 06/01/10; will you be ready?
Patient Satisfaction Surveys - how are patients rating you?
Red Flags Rule

The deadline for the new identity theft "Red Flags Rule" was extended to June 1, 2010. Will you be ready?

In November 2007, the Federal Trade Commission (FTC) issued regulations, known as "Red Flags Rule".  The purpose of the regulation is to protect consumers (patients) from identity theft.

FTC considers physicians who accept insurance or allow payment plans to be creditors and therefore subject to the Red Flags Rule.

Penalty for non-compliance is $2,500 per "known violation".

What is a "red flag"?
A Red Flag is a pattern, practice, or specific account activity that indicates the possibility of identity theft.  The FTC identifies the following as red flags:
  • Alerts, notifications or warnings from consumer reporting agency
  • Suspicious documents and/or personal identifying information, such as an inconsistent address or nonexistent Social Security number
  • Unusual use of, or suspicious activity relating to a patient account
  • Notices of possible identity theft from patients, victims of identity theft or law enforcement authorities
How can you comply with the Red Flags Rule?
The Red Flags Rule requires that physicians have "reasonable policies and procedures in place" to identify, detect and respond to identify theft "red flags".

We can help you to be compliant by providing you a customized policies and procedures for your practice. Please
email to or call (888) 549-1713 for further information.


"Quality means doing it right when no one is looking."

                    Henry Ford
Did you know?

Waiting time to see a provider (minutes):

Orthopedics.........31 Otolaryngology.....26
Family Practice....22

Source: MGMA

What is your patients' tolerance threshold for wait time?

CMS Releases 2010 Medicare Fee Schedule

Ingenix Database to be Replaced

Red Flags Rule Deadline Extended
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Patient Satisfaction Surveys

In today's health care environment, especially with the move towards consumer-directed health care,  it has become essential for a physician practice to be customer service oriented.  An excellent way to get feedback is to survey your patients. 

What are the values of soliciting feedback from patients?
  • Identify problem areas in your practice
  • Improve quality of care for patients
  • Increase negotiating power with insurance carriers
Implementing a patient satisfaction survey is easier than you may think. We can help you implement a simple and successful program tailored to your needs.
If you are interested to find out more about any of the topics mentioned, please do not hesitate to send us an email at or call us at (888) 549-1713.
Razmik Sarkisian, M.S.H.A.
Chief Operating Officer
Med-Pro Management, Inc.
This month's special:

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Offer Good Only for This Month.