| QUOTES from the
Masters... |
| On Priorities |
On Unleashing Your Genius |
| "Keep
in mind that you are always saying 'no' to something. If it isn't
to the apparent, urgent things in your life, it is probably to the most
fundamental, highly important things. Even when the urgent is
good,
the good can keep you from your best, keep you from your unique
contribution,
if you let it." -- Helen
Keller "Every
action (or inaction) involves a choice between what is more important
and
what is less important." -- Brian
Tracy
"Learn
how to separate the majors and the minors. A lot of people don't do
well
simply because they major in minor things." -- Jim Rohn
|
"You
are a potential genius; there is no problem you cannot solve, and no
answer
you cannot find somewhere." -- Brian Tracy
"Each
man had only one genuine vocation -- to find the way to himself...His
task
was to discover his own destiny -- not an arbitrary one -- and live it
out wholly and resolutely within himself. Everything else was only a
would
be existence, an attempt at evasion, a flight back to the ideals of the
masses, conformity, and fear of one's own inwardness." -- Herman
Hesse
|
|
Four Ways to Fund
a Disability Buy-Sell Plan:
|
1
|
The
business or its owners
could accumulate sufficient cash to buy the business interest at an
owner's
disability. Unfortunately, it could take many years to save the
necessary
funds, while the full amount may be needed in just a few months or
years.
|
|
|
|
2
|
| Installments
from Current Earnings Method |
The
purchase price could
be paid in installments after an owner's disability. For the
remaining
active owners, this could mean a drain on business income for
years.
In addition, payments to the disabled owner would be dependent on
future
business performance after the owner's disability.
|
|
|
|
3
|
Assuming
that the business
could obtain a business loan after an owner's disability, borrowing the
purchase price requires that future business income be used to repay
the
loan PLUS interest.
|
|
|
|
4
|
Only
disability buy-out insurance
can guarantee that the cash needed to complete the sale, through either
a single sum or installment purchase, will be available exactly when
needed,
assuming that the business has been accurately valued.
|
For many businesses,
the best solution to the problems
arising at the permanent
disability
of
an owner
is to use the proceeds
from disability buy-out insurance
to
purchase
the disabled owner's share of the business
for its fair market value.
|
| MESSAGES
from
the Masters... |
CUSTOMER
SERVICE IS EVERYBODY'S JOB by Patricia Fripp CSP, CPAE
Everyone
in your organization must know how vitally important customer service
is
in your business. Good customer service starts with good training of
your
employees. Here are a few suggestions to help your organization keep
your
customers beaming and eager to come back for more.
1.
Sell your company to your employees.
If
you have brochures explaining your products or services, make sure
everybody
in your organization reads them. Print them in as many languages as
necessary
to ensure that everyone gets the message.
If
you have a mission statement or company philosophy, post it everywhere.
Be creative in communicating what's expected. Consider audio or video
tapes
depicting your mission or cartoon strips or photo series illustrating
how
employees share in achieving the company's mission. Then be sure that
you
really live your mission statement. Lip service only will produce
cynical
and hostile employees.
2.
Recognize effort.
Regularly
salute employees who have gone the extra mile in serving your
customers.
Write up the incident for your company newsletter. If you have no
newsletter,
post the report in a special place of honor along with a photo of the
employee.
3.
Trade places.
Why
not give your executive and administrative staff an opportunity for
hands-on
experience with customer service? Every few weeks have each of them
spend
a day working on the front lines serving your customers.
4.
Talk to the front-line troops.
Hold
regular meetings for employees who have the most contact with your
customers
and ask them, "What questions do our customers ask most often about our
product or service?" "What complaint do you hear most often?" "What do
customers find most beneficial about our product or service?"
Patricia
Fripp |
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|
