Your RouteSmart maintenance entitles you to many things - technical support, complimentary conference registration, and complimentary eXpert Services hours to name a few - but perhaps the greatest value you receive as part of the maintenance agreement is access to software updates. RouteSmart is committed to continual investment in our software products to ensure compatibility with the latest operating system and GIS updates.

Keeping your software current allows us to support you better, and gives you access to the latest and greatest tools and workflow enhancements that help to improve your productivity. On average, RouteSmart provides at least two software updates per year with many new features and functionality created by listening to our clients. In addition, most releases contain updates to existing tools when we uncover the exceedingly rare software defect....

Some of our most recent enhancements:

At any time you can check to see whether you have the latest version installed by going to the Help Menu and selecting "About RouteSmart...." You can also easily determine our latest release by visiting our Web site and checking out our product compatibility chart (http://www.routesmart.com/uploadedFiles/Product_Compatibility_Chart_2009.pdf).

• Current RouteSmart for ArcGIS release: 2009.0.2
• Current RouteSmart WebAccess release: 4.0

Clients who are current on their RouteSmart software maintenance may request an update by emailing us at service@routesmart.com. Make sure you take advantage of the latest technology - upgrade today.

Free Training on Your Desktop - Updated Schedule!

As we mentioned in last month's newsletter, Routing University now includes complimentary Virtual Campus classes where you can learn about new features, functionality, and best practices directly on your desktop, at no cost to you.

 

The Skill Builder Series will begin on August 5th, 2009, with the first topic focusing on Creating Postal Code- or Zone-Pure Routes. In many cases, to optimize newspaper routes, ad zones or postal code boundaries must be respected to satisfy requirements of advertisers. RouteSmart uses the region field to create routes within this boundary to prevent a carrier from having to deliver two versions of the paper. This training course will give the user the knowledge to optimize routes and respect these boundaries using RouteSmart for ArcGIS.  While this feature is most often used in the newspaper industry there are other uses for Regions beyond newspaper oriented routing processes so all are encouraged to attend this seminar.

Skill Builder Series 

Topic: Creating Postal Code or Zone Pure Routes
Date: Wednesday, August 5, 2009
Time: 11:00 AM, ET
Presenter: Aaron Nuffer, RouteSmart Consultant

To register for any Routing University Virtual Campus class, email us at routinguniversity@routesmart.com.

 

Success Series

We started with our first Success Series webinar on July 9th, hosted by Marie McKeeth, Senior Environmental Specialist for City of Folsom. Turnout was great and Marie did a fantastic job.  

Training @ RouteSmart

The Routing University Seminar Series classes are simply the easiest and most cost-effective way to train new users, support staff, or IT, or to reinforce your skills from previous training. When you attend a Routing University seminar at our corporate offices in Columbia, Maryland, you will benefit from learning in a hands-on, collaborative environment with other RouteSmart users, sharing ideas with our staff and your peers.

We're putting the finishing touches on our Course Catalog for the 2009/2010 year right now, but see below for some upcoming dates:

Seminar Series




Class: New User Express
Price: $3100
Days: 5
Dates: August 3-7, 2009

To register, email us at routinguniversity@routesmart.com and we'll send you a registration form and training agenda overview for the class.

 

Inquire about discounts for sending multiple students from the same company to a single class.

Mark your calendars and make your plans! RouteSmart is proud to announce the dates for INTERSECT 2010, our bi-annual Users' Conference. The conference will be held September 12-14, 2010, at the Loews Annapolis Hotel in Annapolis, MD. Post-conference training through Routing University will be offered September 15-17, 2010, also at the conference hotel.


Remember, clients with active RouteSmart for ArcGIS maintenance will receive one complimentary registration per each primary RouteSmart for ArcGIS maintenance subscription.

 

More information will be coming soon. We look forward to seeing everyone in 2010!

Do you tweet? If you do, you can follow RouteSmart on Twitter - just search for RouteSmart (http://twitter.com/RouteSmart) and request to follow us. We'll be posting tips, product and company news, industry info, and more.

 

What is Twitter? From Twitter.com: "Twitter is a service for friends, family, and co-workers to communicate and stay connected through the exchange of quick, frequent messages. People write short updates, often called "tweets" of 140 characters or fewer. These messages are posted to your profile..., sent to your followers, and are searchable on Twitter search."

So start tweeting and join us on Twitter.

During the month of August, filling out Technical Support Surveys could make you a winner!  

 

Everyone who responds to a technical support survey in the month of August will be entered into a drawing to receive a 30% discount toward an upcoming Routing University class.

 

Look for the results of the drawing in the September issue of SmartDirections!