What's New Webinars
Attend our complimentary webinars to learn "what's new" in the latest release of RouteSmart for ArcGIS and RouteSmart WebAccess. Webinar dates are:
RouteSmart for ArcGIS 2009
Wednesday, July 1, 11:00 am to 12:00 pm (ET).
To register, send us an email at routinguniversity@routesmart.com. |
Did you know you can...?
Use the Find and Replace Tool when using the interactive rematch tool to update numerous fields at once (for example, to update an incorrect ZIP or Postal Code).
The Find and Replace tool can be found by taking the following steps:
1. Start an edit session on the service location layer of your workspace.
2. Open the review/rematch tool.
3. Right click the portion of the unmatched records table that shows the record count to get the menu.
4. Select the find and replace tool.
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SmartStep
Did you know you can log a case, update a case, and search the RouteSmart knowledge base 24 hours a day, 7 days a week?
Route yourself to My RouteSmart for a new and easy way to reach our RouteSmart technical support team!
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Industry News
Public Works
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RouteSmart Live and In Person |
Come out and see us at any one of the following conferences or shows. |
7/13/09-7/17/09
San Diego, CA
SGA Operating Conference
7/20/09-7/22/09
Houston, TX
7/25/09-7/27/09
Nashville, TN
08/11/09-08/14/09
Rocky Gap, MD
09/13/09-09/16/09
Columbus, OH
09/13/09-09/16/09
Denver, CO
09/22/09-09/24/09
Long Beach, CA
09/27/09-09/29/09 Phoenix, AZ |
Welcome New Clients
International Presse Conseil Service Newspaper Verneuil
sur Seine, France
Media General Newspaper Richmond, VA
Minnesota Star-Tribune Newspaper Minneapolis, MN
Svensk Morgon Distribution KB Newspaper G�vle, Sweden
City of Chesapeake, VA Public Works Chesapeake, VA
City of Jacksonville, NC Public Works Jacksonville, NC
City of Racine, WI
Public Works
Racine, WI
City of Salisbury, NC Public Works Salisbury, NC
Lule� Renh�llning AB Public Works Lulea, Sweden
Waste Pro USA Public Works Longwood, FL
City of Wilmington, DE Utility Wilmington, DE
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RouteSmart for ArcGIS 2009.0.1 Compatible with ArcGIS 9.3.1
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RouteSmart Technologies is pleased to announce that RouteSmart for ArcGIS 2009 is now compatible with ArcGIS 9.3.1. This latest version of ArcGIS includes several new features, including integration with Microsoft Bing Maps (check out the article below). For more information on what's new in ArcGIS 9.3.1, click here. RouteSmart for ArcGIS 2009.0.1 includes many new features, such as: - Export Wizard - allows you to export data from any layer into several different formats
- Improved Set Segment ID and Side - now matches on address attributes to ensure the correct street is selected
- Street Notes - allows you to provide guidance to field staff directly on the reports whenever they travel in a specific direction on a street segment
- Maximum Service Separation - helps to ensure that both sides of street are serviced within a certain period of time
Clients who are current on their RouteSmart software maintenance may request an update to RouteSmart for ArcGIS 2009.0.1 by emailing us at service@routesmart.com. Make sure you take advantage of the latest technology - upgrade today.
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RouteSmart and Bing™ Map Compatibility |
ESRI & Microsoft have entered into an agerement that will give ArcGIS users free access to Bing Maps (formerly Microsoft Virtual Earth) with the installation of ArcGIS 9.3.1.
Access to Bing Maps is free for ArcGIS desktop users who are current on ESRI software maintenance and includes 50,000 transactions per license per year. ArcGIS users may also purchase an annual subscription from ESRI with no transaction limit.
By adding Bing Maps to your RouteSmart workspace, you gain greater insight into your service territory and a great tool to assist in the manual geocoding process. For example, you can see more easily how particular locations may impact your routing decisions, where the service point may differ from the geocoding location (for example, corner lots with a house on Main St. and a driveway on Elm), and more.
For more information on how to add Bing Maps to your RouteSmart workspace, please contact our support team at service@routesmart.com.
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Routing University News |
Training on Your Desktop - Go Virtual!
We are pleased to announce Routing University's new complimentary Virtual Campus classes. Now you can learn about new features, functionality, and best practices directly on your desktop, at no cost to you.
The Success Series presents quarterly, case study-based sessions, hosted by RouteSmart clients, that will focus on their successes with RouteSmart. Each 30- to 45-minute session will highlight the routing challenges, solutions, and lessons learned in high-impact routing projects. Packed with information and best practices, the Success Series sessions are a great opportunity to learn from the success of your peers.
Success Series
Date: Thursday, July 9, 2009 Time: 11:00 AM, ET Presenter: Marie McKeeth, Senior Environmental Specialist Client: City of Folsom, CA Topic: SmartCart Recycling Program Implementation
The Skill Builder Series, which is slated to begin in August 2009, will focus on
developing or enhancing your skills on features and functionality in RouteSmart for ArcGIS. Classes will be scheduled several times per month. These
45- to 60-minute sessions will be led by an experienced member of the
RouteSmart training staff. Topics to be discussed
include: Creating ZIP- or Ad Zone-Pure Routes, Balancing Revenue and Workload Across Meter Reading Cycles, Benchmarking Route Time and Miles (industry specific), Aligning Facilities with Routes, Maintaining Street Network Attributes, Mastering Zone Priority, and others. Skill Builder SeriesLook for a schedule of Skill Builder Series classes in the July issue of SmartDirections. To register for any Routing University Virtual Campus class, email us at routinguniversity@routesmart.com.
Training @ RouteSmart
The Routing University Seminar Series classes are simply the easiest and most cost-effective way to train new users, support staff, or IT, or to reinforce your skills from previous training. When you attend a Routing University seminar at our corporate offices in Columbia, Maryland, you will benefit from learning in a hands-on, collaborative environment with other RouteSmart users, sharing ideas with our staff and your peers.
We're putting the finishing touches on our Course Catalog for the 2009/2010 year right now, but see below for some upcoming dates:
Seminar Series
Class: Introduction to the RouteSmart Macro Language Price: $2500 Days: 3 Dates: July 21-23, 2009
Class: New User Express Price: $3100 Days: 5 Dates: August 3-7, 2009
Inquire about discounts for sending multiple students from the same company to a single class. |
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Announcing INTERSECT 2010
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Mark your calendars and make your plans! RouteSmart is proud to announce the dates for INTERSECT 2010, our bi-annual Users' Conference. The conference will be held September 12-14, 2010, at the Loews Annapolis Hotel in Annapolis, MD. Post-conference training through Routing University will be offered September 15-17, 2010, also at the conference hotel. Remember, clients with active RouteSmart for ArcGIS maintenance will receive one complimentary registration per each primary RouteSmart for ArcGIS maintenance subscription.
More information will be coming soon. We look forward to seeing everyone in 2010!
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New Technical Support Surveys
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If you've reported a technical support case recently, chances are you have seen something new. This month we implemented the use of a new survey tool. Once your case is closed by our technical support team, you will receive a follow-up email requesting your feedback with a link to the survey.
The survey is very short (10 questions) and should take no more than 3 to 5 minutes to complete. But what might seem like a minimal investment of your time provides us with critical information to help us ensure we are providing excellent service. Your feedback makes it easier for us to identify what we're doing well, and what we might need to improve.
So please, when you receive the survey, make sure you take the time to fill it out and let us know how we're doing. We look forward to hearing from you and thank you for sharing your thoughts on our service performance. 
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