|
What's New Webinars
Attend our complimentary webinars to learn "what's new" in the latest release of RouteSmart for ArcGIS and RouteSmart WebAccess. Webinar dates are:
RouteSmart for ArcGIS 2009
Wednesday, June 3, 11:00 am to 12:00 pm (ET).
Wednesday, July 1, 11:00 am to 12:00 pm (ET).
To register, send us an email at routinguniversity@routesmart.com. |
|
SmartTip
Did you know you can...?
Use the Label Manager Tool to label multiple layers simultaneously rather than having to do them one at a time.
The Label Manager is a task bar that can be added by right clicking in your toolbar area and checking on the labeling tool.
|
SmartStep
Did you know you can log a case, update a case, and search the RouteSmart knowledge base 24 hours a day, 7 days a week?
Route yourself to My RouteSmart for a new and easy way to reach our RouteSmart technical support team!
|
Be sure to check out these links for some interesting industry specific articles - Newspaper, Postal, Public Works and Utility - there's something here for everyone!
|
|
RouteSmart Live and In Person |
| Come out and see us at any one of the following conferences or shows. |
5/19/09-5/21/09
Pittsburgh, PA
5/19/09-5/22/09
Washington, DC
6/09/09-6/11/09
Las Vegas, NV
6/15/09-6/16/09
Salt Lake City, UT
7/13/09-7/17/09
San Diego, CA
SGA Operating Conference
7/20/09-7/22/09
Houston, TX
08/11/09-08/14/09
Rocky Gap, MD
09/13/09-09/16/09
Columbus, OH
09/13/09-09/16/09
Denver, CO
09/22/09-09/24/09
Long Beach, CA
09/27/09-09/29/09
Phoenix, AZ |
|
Welcome New Clients
Media General
Newspaper
Richmond, VA
Minnesota Star-Tribune
Newspaper
Minneapolis, MN
Svensk Morgon Distribution KB
Newspaper
Gävle, Sweden
The Toronto Sun
Newspaper
Toronto, Canada
City of Wichita Falls
Public Works
Wichita Falls, TX
Luleå Renhållning AB
Public Works
Lulea, Sweden
City of Wilmington, DE
Utility
Wilmington, DE
| |
|
 |
RouteSmart for ArcGIS 2009 Now Available
|
We are pleased to announce the general availability of our latest release, RouteSmart for ArcGIS 2009. Clients wishing to obtain this update should contact us at service@routesmart.com. In addition to compatibility with ArcGIS version 9.3, service pack 1, this release contains several new features and enhancements such as:  Screen from the RouteSmart for ArcGIS Export Wizard.
- Export Wizard - allows you to export data from any layer in RouteSmart for ArcGIS into any supported format. Just as with the Import Wizard, you can save Export Wizard templates to make the export process fast and easy.
- Extended Route Summary Report - includes more information, such as starting and ending facility names, sequenced and unsequenced stops, total number of stops, number of trips, start and end times, travel time, service time, idle time, extra time, time at an intermediate facility, total time, and total distance.
- Street Notes - allows you to
add notes to a blockface (each side of a street segment) that will
appear on the Home Delivery Route Book. These notes typically provide
information pertinent to a route and could contain information like
gate codes for gated communities, or other information that a driver
may need along a route.
- Maximum Service Separation - allows you to dictate the maximum amount of time allowed on a route between
servicing
opposite sides of a street (when you want to ensure that you service
both sides of a street within, for example, two hours). - Improved Set Segment ID and Side - ensures that service locations with coordinates are matched to the correct street (not just the closest) by including the ability to parse address data into separate fields and compare attributes such as street name and type.
- Numerous solver and reporting enhancements....
Note: if you plan to upgrade to RouteSmart for ArcGIS 2009 and you are currently using a version prior to 9.2.5, your RouteSmart license key must be updated. Contact us at service@routesmart.com to plan for your update. And remember to attend our complimentary "What's New" webinars (scheduled on Wednesday, June 3, and Wednesday, July 1) to learn about the latest and greatest features! Just email us at routinguniversity@routesmart.com to register.
|
|
Improving Efficiency and Service with eBooks
|
If you're looking for a way to go green, save time, and improve carrier accuracy and efficiency, try "printing" your route books on an eBook device. In response to client demand, RouteSmart and eBook Technologies, Inc. (ETI), have recently developed an integrated solution that puts RouteSmart-optimized route solutions on eBook's intelligent, rugged display units.
 With the new eBook integration, RouteSmart seamlessly provides sequenced daily routes and activity report information (adds, deletes, complaints, etc.) to carrier eBooks in the field. Carriers connect the eBook device via USB at the distribution center or at home and download their electronic route book in about a minute. The touchscreen device contains RouteSmart's turn-by-turn directions, product and draw information, and delivery instructions for home-delivery operations.
John Sniezek, Newspaper and Postal Product Manager for RouteSmart Technologies, worked closely with ETI to develop the eBook integration. "eBooks are ideal for use in the newspaper industry," Sniezek says. "eBook devices eliminate costs associated with printing paper route books and significantly reduce carrier preparation time in the morning. Several RouteSmart clients have begun distributing eBooks to their independent contractors or carriers, and the response to the implementation has been overwhelmingly positive."
Ken McCloud, Director of Circulation Distribution for The News-Press in Fort Myers, FL, says that they are "very pleased with the results" they have seen from the eBook integration thus far. The News-Press has planned a phased rollout of the technology, and although only about 25% of his carriers have received eBook devices, they have already seen "solid improvement in customer service and a decrease in customer complaints." He expects this trend to continue as the eBooks rollout expands to his entire carrier force. Ken also sees the potential for an even more efficient delivery system that would allow him to build larger, more effective routes as a result of RouteSmart's eBook integration.
For more information on putting eBooks to work for your newspaper operation, contact us at info@routesmart.com.
About eBook Technologies, Inc.: ETI provides the leading end-to-end electronic book platform offering a full range of eBook products and services that are unrivaled in the marketplace. ETI assists companies in minimizing their document distribution costs and controlling document access. You can find ETI online at www.eBookTechnologies.com. |
|
RouteSmart Technical Support Team SSPA Certified
|
RouteSmart Technologies is pleased to announce that all members of our technical support team have achieved "Certified Support Professional I" recognition through the Service and Support Professionals Association (SSPA). Each team member completed a course composed of 7 modules that guided them through the entire client services process: from opening a service call to uncovering customer issues in a timely manner and properly closing the call to ensure client satisfaction.
"SSPA certification is a key initiative for our support organization," says Tom Huppmann, Technical Services Manager. "We're committed to delivering excellent service to our clients, and this certification is one of many steps we are taking to ensure our clients receive an unparalleled support experience." Congratulations to the entire support team for a tremendous achievement!
The SSPA is an association that was founded in 1989 and is currently the largest industry trade group for technology and support professionals. It boasts nearly 200 member companies around the world, including Microsoft, Dell, Hewlett-Packard, Oracle, Cisco and IBM. The SSPA is chartered with bringing together the service and support community's best and brightest minds to deliver a relevant blend of market research, programs, certifications, networking, media and analyst relations, education and other information resources.
RouteSmart Technologies has been an SSPA member organization and served on the SSPA Advisory Board since 2007. |
|
Routing University Class Schedule |
Attend a Routing University class to leverage more from your RouteSmart investment. All classes are scheduled in our corporate training facility in Columbia, Maryland, and are led by our industry experts.
Introduction to the RouteSmart Macro Language
Price: $2500
Days: 3
July 21-23, 2009
To register for any Routing University class, visit our website to download and fill out the registration form in the course catalog, or email us at routinguniversity@routesmart.com and we'll send you a registration form and training agenda overview for the class.
Inquire about discounts for sending multiple students from the same company to a single class. |
|
|
|
|
