Customer Service Tip of the Week - Archives
Noted below are Customer Service Tips of the Week (TOW) from the past. To see this week's TOW, go to:
http://www.cssamerica.com/csstow.htm
Click on any link below to view an archived TOW.
1/28/14 - Give the Customer a Plan B
1/21/14 - Don't be the Reactive Representative
1/14/14 - Let Them Share
1/7/14 - Provide Quality Time to Customers
12/31/13 - Have Resolve
12/24/13 - 2013 Holiday Poem
12/17/13 - Create Your Own "Fan Guide"
12/10/13 - In Service Recovery, Say It Like You Mean It
12/3/13 - Where Pizza Delivery and Emergency Rooms Intersect
11/26/13 - Appreciate
11/19/13 - The Art of Dealing with...Yourself
11/12/13 - Make Your Team's STARS Align
11/5/13 - You are the Superhero
10/29/13 - More Confident Customers are Less Nervous
10/22/13 - How to Create Focus and Direction
10/15/13 - Dan the Yard Man Keeps the Customer Moving
10/8/13 - Gauge Customer Satisfaction at Every Encounter
10/1/13 - Create Certainty with New Customers
9/24/13 - Quoting Einstein
9/17/13 - Educate Forward
9/10/13 - Brilliance Among Mediocrity
9/3/13 - Provide More Than the Truth
8/27/13 - Make a Great Second Impression
8/20/13 - A Tale of Two Minutes and Two Employees
8/13/13 - Convey Compassion in Customer Service
8/6/13 - Build Up Your Peers to Better the Customer Experience
7/30/13 - Re-Invigorate Your Clients
7/23/13 - Don't (E)-mail It In
7/16/13 - When Metrics Mask Reality
7/9/13 - Now That You're On Time, Please Wait
7/2/13 - Analyze This. . .
CSS, Inc.
Improving Your Bottom Line by Improving Your Customer Service
704.553.7525
www.cssamerica.com
TOWarchive@cssamerica.com
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