Kathleen & Kathy

  June 2008
In This Issue
Summer Events
2008 Education Conference
Creative Briefs
Welcome New Members
Thank You to our Sponsors
WOW LEADER
Conference Round Table Topics Announced
WithIt's Competitive Market Intelligence
NY Design Tour
Adesso
 
Calendar of Events

SUMMER MARKET EVENTS


DALLAS MARKET EVENT
Friday, June 20, 2008
9:30 am
Home Rules: A Comprehensive Survey on How Americans Create their Most Lived-in Rooms
Presented by Kelly Peterson, Hearst Integrated Media.
Dallas Market Center, Hall of Nations, 1st Floor of the World Trade Center

AMERICASMART ATLANTA TRENDS SEMINAR
Friday, July 11, 2008
8:00 am-9:00 am
Melissa Galt on Lifestyle Selling: Mining the Gold In Your Existing Customer Base
Melissa has repeatedly proven that, by diving into the individual lifestyles of customers and clients, designers, sales reps and home furnishings retailers,she can successfully skyrocket their business adding more dollars to their bottom line and more profit to their pockets. Seminar with continental breakfast.

LAS VEGAS WORLD MARKET
Monday, July 28, 2008
4:00 pm - 5:00 pm
World View Conference Room, Building 3
Proven Practices & NEW Product Trends that Maintain Sales in a Tight Economy
Heara panel of experienced leaders from home furnishings retail, furniture manufacturing, and accessories address the top proven ways to manage during a slow economy.   Included on this panel, a trend advisor , addressing how color and other design tricks can help you close the deal.  This event is open and important to buyers, designers, retail store owners, sales representatives and manufacturers.  Join us for an afternoon reception of wine and appetizers, networking and a moment to relax while gathering invaluable tips that support your bottom line.

REGIONAL EVENTS

NC/VAs EVENT
WithIt Wednesday
Wednesday, June 16th
6:00 pm - 8:00 pm
Meet Gail Goodin, Consultant and owner of Creative Solutions, Freedom for Authentic Self Expression. Gail's work for 20 years has been Private Individual and Group Empowerment Facilitation.

Drinks and appetizers will be served
RSVP by JUNE 16 www.withit.org
 
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2008 WithIt Education Conference & WOW Awards

August 12-14, 2008
Charlotte, NC


Early Registration Deadline is June 15!

Member price raises to $225


Don't forget to make your room reservations at the Renaissance Charlotte Suites Hotel by July 15th.

Register by June 15th at www.withit.org to win your free raffle ticket for an iPod Touch!

Creative Briefs
by Stephanie Lowder
 
What 'sustainability' means  For Earth Day, BuzzBack Market Research in New York conducted an online survey of consumers in the U.S. and U.K. Among the findings: most consumers don't really know what the environmental term "sustainability" means.  buzzback.com

Quit Now?  Zappos, the fast growing online shoe retailer, which works hard to recruit people, says to its newest employees after one week on the job: "If you quit today, we will pay you for the amount of time you've worked, plus we will offer you a $1,000 bonus." Zappos actually bribes its new employees to quit! Why? Because if you're willing to take the company up on the offer, you obviously don't have the sense of commitment they are looking for. Zappos wants to learn if there's a bad fit between the organization and the individual employee-and it's willing to pay to learn sooner rather than later. William Taylor, co-founder of Fast Company and author, "Mavericks At Work," at Harvard Business online.
discussionleader.hbsp.com/taylor/2008/05

Company Blahg  Q: Awhile back, a well-known blogger considered calling his book "Blog or Die." Have any companies died from lack of, or improper use of blogging?  A: Deaths are rare. Much more common are boring, laundered corporate blogs that nobody wants to read. They just reinforce the idea you are that faceless corporation that we always suspected. What ends up dying is the blog, not the company. Jackie Huba of Customer Evangelists, interviewing Josh Bernhoff, Forrester analyst and co-author of "Groundswell: Winning in a World Transformed by Social Technologie," May 19 08.

Are you deaf?  "When we speak to someone only to validate our current knowledge and perspective, it's not a two way conversation; it's a dialogue of the deaf. If (leaders) don't engage in generative dialogue, they are eliminating the fact finding, direction and perspective they might need to move the entire organization forward. Generative dialogue creates newfound awareness. Then we can build careers, people, and organizations." Donna Karlin, executive leadership coach, betterperspective.blogspot.com

Disconnect. This morning, in the United States of America, and elsewhere, there are problems, there are challenges, there are more to come, and...it is Spring. Stand up, walk down the hall, out the building and toward the nearest tree. (If no tree, sidewalk will do.) Breathe. It's a business necessity.
 Welcome New Members

Robin Baron
Robin Baron Design
New York, NY

Roberta Billington
Door Store
Secaucus, NJ

Mary Liz Curtin
Leon & Lulu
Clawson, MI

Amelia Ellenstein
Art Van Furniture
Warren, MI

Ashley Honeycutt
Student
Randolph Community College
High Point, NC

Veronica Londono
American Leather
Dallas, TX

Maura Murphy
Austin
Ronkonkoma, NY

Ruth Olbrych
Antiques by Zaar
New Gloucester, ME

Cherie Oswald
Scripps Networks - HGTV
Knoxville, TN

Susan Plaskow
FR Resources/Ligne Roset
New York, NY

Nancy Snyder
Grange Furniture
Sudsbury, MA

Jamie Sorcher
Home Theater Design Magazine
New York, NY

Angela Speziale
Home Theater Design Magazine
New York, NY

WithIt's Sponsors
220 Elm
American Home Furnishings Alliance
Adesso, Inc.
American Leather
AmericasMart, Atlanta
aspenhome™
Barkhouse®
BDI
Biltmore Estate For Your Home
Broyhill Furniture Industries
Cantoni Furniture
Catherine Frinier
Century Furniture Industries
Circle Furniture
Consolidated Graphics
Dallas Market Center
Ekornes, Inc.
Enkeboll
Four Hands
Furniture/Today magazine
Furniture World magazine
Gefen Productions
Genre Brand Communications
HB2
Hearst Integrated Media
Home Furnishings Business
Horich, Parks, Lebow Advertising
Hutchison Allgood Printing
IHFC
Jaclyn Smith
Jena Hall
Lane Home Furnishings
Las Vegas World Market Center
Lexington Home Brands
Loeffler Ketchum Mountjoy
MGM Transport Corporation - A Division of FTG
MMPI
Natuzzi
Outer Limits
Powell Company
PROFITsystems, Inc.
Restonic Mattress Corporation
Riverside Furniture
RLF Communications
RS Means - a Reed Construction Data Company
SECO Furniture
Selva Furniture
Sligh Furniture Company
Stanley Furniture Company, Inc.
The Media Matters, Inc.
The Monday Company
ViewIt Technologies

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Kathleen & KathyWOW LEADER
Stephanie Odegard

Interview by Alexia Rouquette

What I've learned is that things work really well for me when I go that whole nine yards and find out who everybody is that I deal with. Rather than just have buy/sell commitments with people I have nothing in common with, I work with the people that I really trust, and only in that way can I really think that we are improving people's lives. I try to work with the people who are the owners of the facilities or factories or production centers, and I try to understand if they're really interested in the people or if they're only interested in orders and making money.
 
What we do in Nepal is all sustainable
for the most part. The industry there is very compact because the wool comes from Tibet on foot, on donkeys, on yaks, or by people. Then for a certain part of the way it comes on trucks to Nepal, which is actually very close to Tibet. We use a lot of vegetable dyes and those are gathered around the region. The carpets are washed in Switzerland to protect the water supply in Nepal which is very inconsistent. That's where we get into a little bit of trouble with our carbon foot print, because Nepal is landlocked the only way to get carpets out is by plane. So of course we try to make big shipments at a time. 

1.75% of the purchase price
of what we buy goes into the RugMark® Foundation. My suppliers put in .25%.  So two percent of the total price of each rug goes into our foundation. This pays for regular inspections of my looms and ensures my rugs are labeled with a unique number so anyone who buys one can trace it back to the person who made it and know their carpet was not made with child labor. The rest of the money goes towards RugMark's schools and rehabilitation center. 
 
When we sign somebody up for RugMark we have to clean out all of their facilities and generally we get the children in our rehabilitation center from that process. Most of these children are really working like slaves. They don't get or see any money. They've never gone to school. When RugMark takes them out of a factory they go to our rehab center for an accelerated education program before they're placed in one of our 13 schools. RugMark pays for their education for the rest of their school life. Since we started in the late 90's we've indirectly and directly affected about 7000 children in Nepal.
 

All my life I sort of had this yearning to go overseas and help people who were suffering in other parts of the world.
 
I did have a mentor, he was an Italian
working for the Industrial Development Organization of the UN (unido.org) while I was working in the Peace Corps (peacecorps.gov) . He mentored me into the UN and definitely helped me to see how it could be done, how I could continue international social development work related to my particular skills in product design, development, and marketing. He was a good source of inspiration and ideas about how my work could fit into the global development of traditional craft products and marketing.  

I
definitely have a style that's a little less corporate than most companies. Everybody says that. We just gave awards to many employees who've been here over ten years, and there are even people that have been here for 15 and more. We don't have a huge turnover rate. Definitely people like it here. It is a different style. I try not to hire and fire too quickly, I try to move people until I find the right place for them, I tend to give people a lot of leeway to learn their own lessons. And I know that's less corporate than many others, so it's really my own corporate cultural style.

My interest in the arts, and my creative side
- which is a huge part of business, creating the designs and styling the collections -  that's something that I got from my childhood and my family. Everyone in my family was interested in music and in painting and art.
 

Going back to my very first job,
I worked for Dayton Hudson Corporation (now target.com)  in Minneapolis. I worked for some very fine fashion leaders when I started training there as a buyer. They were mentors in a different way. 
 
When I developed my first little collection,
I rather naively took them to New York and decided to start a business. My idea was always just to work on the designs and production and maybe sell to some designers, but being a woman, nobody paid attention to me, so I really couldn't get stared without opening my own showroom. And so slowly I was able to do that.
 

I don't think ever in my life I thought of myself as being a woman
in a man's world or whatever. I just go for it. I never really thought of the carpet business as being male dominated, because I really didn't know that much about it. I do realize now that that's the way it is, very much so. It is a man's world, I have to tell you.
 
I sort of look at the world as one big production center. 
The home furnishings industry is a place where we can use this opportunity to our advantage, not only with new and unique products but also being able to employ gads of people. And if people are eating and they're well fed and they're producing and they're proud of what they're doing we're going to have a lot less terrorism and poverty in our world.
 

I hope more than anything
that everyone who works for me takes pride in what they do, and that they see other people take pride in what they do, what they have, what they sell, and what they work with. Many people tell me how great the people are that work for me. I hear it all the time. This is a very happy place.

Handmade.
I don't carry any products that aren't handmade. I don't use anything in my showroom that isn't handmade by my suppliers. We make everything - our desks, the fabrics for our chairs, we buy natural fibers to cover our windows.

I don't really have anyone
I bounce day-to-day plans and problems off of, other than a couple of very close girlfriends and maybe my brother. They sort of know what's going on in my work life, they remember bits and pieces and will sort of put things together. The truth is, though, I don't have a lot of sounding boards. I think that's one of the difficulties I have personally faced.

At this moment I am particularly interested in the problem in Tibet. I've already started to do some work up there, working with the Tibetans and the Chinese together to create sort of a new look at what they're doing with the wool industries. Aside from that, I certainly am interested in looking at areas in the Middle East, and I dream of someday going to Africa. So those are learning areas that I'm interested in.
 

STEPHANIE ODEGARD is founder and president of Odegard, Inc. and a director of the RugMark® Foundation.
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WithIt is offering an afternoon of small table interactive discussions moderated by industry experts to help you come away with your questions answered on topics of relevance to your business and input from the other attendees at your table.  You will spend the afternoon moving from one table to another based on your four choices, directly interacting with the expert moderators and other WithIt members.

You will be able to choose from these topics:

Evaluating Risk/Reward Ratios and Cash Flow Aspects Before You Begin a Project  Darlene Leonard, industry expert in financial and operational analysis, helps you understand evaluation techniques to maximize success. Risk/reward ratios form the basis of intelligent leadership decisions.

Overseas and Domestic Suppliers - How and Where to Find Them 
You have a product and potential buyers- now where do you have that product made? Share ideas and resources on locating the right manufacturer for your idea and market with those who have been there. Carol Gregg, Red Egg is moderator.

Make Your Cash Flow Work Harder For You: Maximize Your Supply Chain Benefits  


Pricing Your Consulting Services: Guidelines For Determining Your Market Value 
How much is your time and knowledge worth? One of the hardest decisions a Consultant must make is what to charge her clients. Leslie Carothers, The Kaleidoscope Partnership, has been on both sides of the negotiation equation, and shares her perspectives.

Getting Your Product Design Marketed By a Manufacturer 
You have a product design. What does a manufacturer need in order to make the decision to produce it? Hear from Ed Tashjian, Century Furniture, what makes a presentation he can act upon.

Self-Leadership: Smart Goals = Desired Results 
Take responsibility for self-leadership. Set goals that are attainable and measurable and achieve the results you seek. Kathy Bowman Atkins, The Lattitude Group, gives you tools and ideas to make your life and your career what you want them to be.

Using Technology to Wow Your Clients 
Designers and Retailers- technology can be your friend. Margi Kyle, The Designing Doctor, has expanded interior design business through the creative use of technology. Learn how you can enhance your presentations easily and dramatically.

Managing Your Communication Expectations to Facilitate Business Relationships Across Age and Culture 
How do you clearly communicate in the age of technology? International business relationships, e-mail and phone conversations, cultural and age-based differences in style all contribute to the potential for miscommunication. Mary Leigh Wallace, RLF Communications, discusses how to avoid misunderstandings and get your point across successfully.

Who Do You Need to Know? 
Which persons in the furniture industry are most important to promoting your business relationship? Joe Carroll, Furniture/Today, seems to know everyone in the business, and he moderates discussion on how to get those introductions that will benefit your business.

Stand Out: What You Need To Know To Get Your Message Across To The Media 
How can your message stand out from the rest? Learn to create a winning press package from Jackie Hirschhaut, AHFA's Vice President of Public Relations, is one of the best communicators in the furniture industry.

Got a Great Idea? Sell It Within Your Company! 
You have an idea that will benefit your company. Now how to present it in a way that will wow the decision makers? Jena Hall, aspenhome™, is known for innovative, exciting ideas. She'll share her secrets for getting those ideas heard and implemented.

Finding Your Market Niche 
Have a great product already? Successfully marketing it means finding the right buyers. Whether you're an independent designer, a retailer or a manufacturer, Janelle Lampp, Janelle Style Designs, shares ideas on finding where your product fits best.

Compensation Options for Retail Sales Consultants 
Salary, commission and benefits are all important, but how do you target the intangibles that reward and retain quality sales consultants? In today's retail environment, it's more important than ever that all members of your team are enthusiastic and feel well-compensated. Iris Byers, The Byers Guide, leads a discussion on how you can accomplish that without ruining your bottom line.

Building a Brand? Strategies for Success 
What does it mean to build a brand? What are the benefits to your company? Brand specialist Christy DiFoggio, Genre Brand Communications, leads discussion and offers her insider tips.

Building the Talent Pipeline: Implementing the Long-Term Plan 
You love to promote from within, but who is ready to move up within your team? Industry expert Caroline Hipple, HB2, believes in building future leaders long before they're necessary. You'll leave with ideas to train, build and encourage the talent on your team!

Unhappy Customers = The Best Opportunities 
How do you turn a negative into a positive? Patricia Sherrill, Neiman Marcus's Operations Manager draws on her experience in customer service, operations and communication to draw out ideas for turning an unhappy customer into your company's best supporter.

Determining Your Worth in the Marketplace: How to Ask For It and Get It 
Are you being compensated for your true worth? How do you determine that worth? Tiffany Mullis Brittain, Vanguard Furniture, leads the discussion and you will come away from this table with ideas that will help build your confidence in salary negotiations based on realistically evaluating your value to an employer.

Being Percieved as a Team Player Without Losing Your Individuality 
How can you stand out in a crowd, but be seen as a part of a strong team? Kathi Cunningham, Four Hands, brings her unique perspective and will make this table's discussions both lively and informative.

Keep From Getting Voted Off the Island- Survivor Camp for Your Career
As companies grow, merge, shift leadership or close, managing one's own career is an on-going challenge. Amy Archer, American Leather, shares the perspective that comes from experiencing this change and coming out the better for it. Take responsibility for your future!

Being a Leader: Managing The Risks 
Do you have what it takes to be a leader? Then you'll have to understand and accept the aspects of risk that come with it. Jeff Cook, the President of Broyhill Furniture, will lead a discussion of how to recognize risks, how to minimize them and how to live with them for the benefit of your company and your career.

To guarantee your first choice on Round Table topic selections, you need to register today. Tables will by filled by registration date.
WithIt's Competitive Intelligence reports Sustainability, Interactivity and Functionality lead a list of macro trends.
 
by Kathleen Holterman, French Heritage, Trend Watcher since 1984

06DirThe panel of experts at WithIt's Competitive Intelligence included Rebecca Miller, General Manager, Gabberts Furniture, Dixon Mitchell, President, Vanguard Furniture, and Emily Kiker Morrow, Director of Color, Style & Design Residential,  Shaw Industries. Caroline Hipple, HB2, led the panel at the event which was held at 220 Elm and hosted by Outer Limits and SECO.

Speaking to a packed audience from across the industry, the panel acknowledged increased complexity as globalization touches all aspects of our business. From the buying experience to shipping, educated consumers are looking for quality, value, product knowledge, trust, intimacy and exceptional customer service.

Miller, of Gabberts, recalled their commitment to growth. Having spent great time and money researching and revamping their stores, they have increased personal attention in all aspects of the store-customer relationship. Their services now include home visits and the sales person accompanying delivery personnel to the home to insure furniture placement is exactly where the homeowner desires. The total interactive experience is what it's all about.

Speed is another demand of consumers. Eight weeks is the longest delivery time customers will bear - longer can be a deal breaker. Interior designers are adding retail stores to their resources in order to deliver goods faster. And all manufacturers are after the designer. "Designer Friendly" signs are appearing all over market - but you had better mean it.

All panel members chimed in on the functionality of products. Consumers want the piece to work for them. Mentioned was a nightstand where you plug in a Blackberry and any other electronics you wish to recharge. Consumers want pieces to be functional offering storage as well.

compintell2Sustainability and the "green trend" sparked by futurists and Al Gore's movie, An Inconvenient Truth, are being fueled by everyone from school children to manufacturers. Morrow from Shaw recounted their current ability to recycle carpet into nylon thread for reuse. Considering the mountain of carpet sold this is a huge contribution to reducing the carbon footprint.

Vanguard has also addressed recovering materials. After forming a committee to study the possibilities, Vanguard decreased their land fill waste by 90%. They sell their sawdust, wood and fabric scraps and have reduced paper consumption. The money saved goes to an "Angel Fund" used to help employees when extraordinary circumstances arrive. So "green" means company and product line.

Hipple, HB2, stressed the convergence of trends as they intermingle, making it hard to pinpoint them solidly. With immediate mass communication at our fingertips there is no trickle down of trends from runway to home furnishings or from coasts to mid-America. Everything is happening at once. Evidence of this is the long list of colors mentioned as trends: yellow, purple, pink, red, teal, chocolate, grey and more. It's passé to say a certain color is a trend. If you don't know what color to make your product, revisit your dream, your mission statement and your customer.

Tell-tale is what was not mentioned: Asia, Vegas and cheap furniture. The backlash has started. Smaller manufacturers are looking for stateside factories and buyers are looking for unique, one of-a-kind items. Mass production is out, hand made is in . . . . quality, value, trust, and no lead in the paint. 

The only truly consistent trend we can pinpoint is RAPID CHANGE. Hang on, it's just getting exciting.

Hats Off to the NE/NY Region for an Amazing Design Tour of NY City

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Pictured left, Jackie Hirschhaut, AHFA, Anissa Leatherman, Baker Furniture, Karen Craig, Craig Sales, Inc. and Joan Franken, Concepts & Designs at ICFF.

Above right, Donna Favia, aspenhome, Stephanie Lena, aspenhome, Joan Franken, Concepts & Designs, Pamela Scurry, Wicker Garden's Children.



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Pictured left: Elizabeth Allen, Elizabeth Allen Atelier, Susan Inglis, SFC & From the Mountain, Karen Craig, Craig Sales, Inc., Maybelline Te, student, and Betty Lyn Eller, O at Home.

Pictured right: Laura Messman, Ligne Roset, Jana Platina Phipps, Home Couture Collective,
and Betty Lyn Eller, O at Home.