October 2011
IT Connections Masthead
In This Issue
IT Professional Development
Ensemble Video Upgraded, Training Available
Tech Updates
Connect Pro iOS Update
IT Out and About
Networking would love to hear from you
ITidbits
PeopleSoft Financials upgrade a big success
NMP Update
EDUCAUSE releases study of students and information technology
Quick Links
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Quick Notes  

 

Ryan Badman
Ryan Badman

 

Congratulations to Syracuse University junior Ryan Badman, who was named a 2011-12 Astronaut Scholar by the Astronaut Scholarship Foundation. The $10,000 scholarship is presented to top science and engineering students who exhibit exceptional performance, initiative and creativity in their field, as well as intellectual daring and a genuine desire to positively change the world. Badman, a math and physics major in SU's College of Arts and Sciences, is among 26 students nationwide to receive the prestigious award. His father is Lee Badman of ITS's Networking Department. The SUNews article of October 1 has all the inspirational details. 

  


Dania Souid
Dania Souid

Please welcome Dania Souid as the new Communications Assistant in the ITS Department. Dania is a junior at SU, majoring in broadcast journalism and French. A Manlius native, and a 2009 graduate of Fayetteville Manlius High, she comes to the ITS department with a variety of experience. Dania interned at the Syracuse Peace Council last summer, where she planned and worked at events, making fliers and writing for their monthly newsletter. She also interned with The Canary Project, an environmental group, doing research and interviewing scientists for a book about the effects of climate change. Currently, in addition to IT Connections, Dania is working on the Secure'cUse information security awareness campaign designing posters and developing content for the ITS website. You can contact Dania at ITSCommAsst@syr.edu.

ITS Holiday Gathering Invitation banner 

IT Professional Development
Staff on the cutting edge 

Conferences & Forums    

Erik Anderson, Cindy Hoalcraft, June Szymanski, Cheri McEntee and Kathy Mase attended the first ever Northeast Regional Higher Education User Group (HEUG) Conference in Princeton, NJ on October 11. Cheri and Kathy co-presented a session entitled Creating a Placement Exam System using PeopleSoft  and Blackboard, and Cindy and Erik co-presented a session about "Identity Management at Syracuse University."  June was on the planning committee for the successful conference, which hosted over 200 attendees from 30 different institutions of higher education, and had an agenda of 20+ different sessions,  including a keynote from Gartner on Deriving Strategic Value from our Higher Education Business Systems. HEUG is an international organization consisting of higher education institutions that use application software from the Oracle Corporation. 

Chris Aliberto, Lee Badman, Kevin Bailey, Andy Clark, Jenny Gluck, Eddie Godwin, Peter Morrissey, Jeff Pitt, Steve Rieks, and Stan Ziemba attended the 2011 Annual EDUCAUSE conference in Philadelphia, October 18 - 21.  Andy co-facilitated the IT Strategic Planning Constituent Group (CG) meeting, represented the CG during the poster session and participated in planning for next year's event as a member of the EDUCAUSE 2012 Annual Conference Program Committee.

  

Training & Education

  

Mike Frasciello graduated from the Sloan-C Institute for Emerging Leadership in Online Learning (IELOL) program, which culminated with a presentation at the Sloan-C International Conference on Online Learning, held in Orlando, FL November 9-11. IELOL is a four-step leadership development program designed to identify and focus attention on key leadership challenges at colleges and universities. Participants are nominated each year and selected by IELOL faculty and Sloan-C executives. Mike's work with the program positions University College and ITS to better assist the University's efforts in navigating the operational, policy, and institutional dimensions of online teaching and learning.

 

Chris Dranchek completed two L-Soft listserv training courses in November, Listserv Site Administrator V and Listserv Site Admin Analysis and Problem Solving.

 

Colleen Van Camp, Debbie Gardner and Glenda Ranallo attended and completed the SharePoint Foundations Level I and Level II training in October.

 

Publications

Lee Badman, blogger

 

 

Lee Badman persists with his prescient prognostications as a blogger for Network Computing.

 
 
 

Ensemble Video logo 

 

Ensemble Video upgraded, training available

Version 3.2 includes features in response to customer requests  

 

The new version of Ensemble Video brings several additional features, including:

  • New Blackboard building block
  • Adding clickable notes to video
  • Creating custom plug-in templates
  • New user options
  • And many more...  
  • Register here for online training sessions to be held in December.

Questions? Contact Scott Nadzan at scott@ensemblevideo.com or (315) 753-0094.

 

 

Tech Updates

Keeping current with software, systems, issues and devices

 

IT World highlights SU's Green Data Center (with its "plenty of cool green factor" and new tri-generation power system), as well as a previous interview with Chris Sedore, in an article about a data center at the University of Toledo that will leverage a similar power system.

 

Adobe Connect Pro Logo

 

 

 

 

Adobe Releases Connect Pro iOS Update

Open and host a web conference from your iPad or iPhone 

 

On November 15 Adobe released an update for the iOS version of the Adobe Connect Mobile Application (version 1.7.5). This update brings the iOS version to the same level of functionality as the Android version released in August 2011. You can download the free, updated versions from the App Store or the Android Market.

 

With this update, you can now open and host an Adobe Connect meeting directly from your mobile device. It includes support for meeting administration, voice and camera support, and the ability to share previously uploaded documents with other meeting participants. This is a significant enhancement in functionality and allows users to direct meeting activities as well as participate in online meetings from their mobile devices.

 

For more information on the new functionality of the Adobe Connect Mobile App, see this recent posting from the Adobe Connect Blog.

 

If you have any questions or feedback about the Adobe Connect Mobile App, please feel free to contact Michael Morrison at memorr02@syr.edu

IT Out and About
Connecting with the campus and beyond 

 

Jon Wright and Rich Pitzeruse completed twelve Connective Clinics during the month of October. Connected Clinics are outreach programs designed to raise students' awareness of and knowledge about a variety of computing issues and services. Clinics are held primarily in the dining facilities in large residence halls where there are relatively high numbers of first-year students, and conducted by a team comprised of student consultants and ITS professional staff. The first topic of the clinics was "Got Backup?" to promote backing up one's data on their computer. The second topic of the clinics was "express yourself" using Expressions.syr.edu, SU's Wordpress site service that allows students and faculty to create their own blog or website. 

  

 

AirOrangeX Otto Logo 

Networking would love to hear from you

If the SU wireless network isn't the best it can be, speak up!

 

Your help, please!  As we continue the march towards truly ubiquitous coverage on campus, it is worth reminding everyone that we do have buildings that are very much NOT 100% covered. If you get wind of a complaint about problematic wireless signals, please refer the client to the wireless locations page. If the area in question is not on the list, you can check the Network Master Plan website to see when we plan get to that area. If it's not any time soon the space owners can opt to fund more access points (which is fairly common).
 
If the area of complaint is on the list of covered spaces, we need to know about the problem. Your help to verify that it's not a client issue first would be great. But the bottom line is that if it's on our list, and performance is in doubt, the Networking team wants to know about it, along with all of the specifics required to troubleshoot any network problem.

 

And, we'd love to hear your ideas for new coverage areas that are not on the list!

 

To submit a wireless issue, question, or coverage idea visit ITS Support Services on the web.

ITidbits

Facts and figures about IT @ SU  

 

Blackboard Mobile Logo

 

 

Since its launch in August, 2011 Blackboard Mobile has grown at SU to 2,854 unique users, with almost 41,000 logins. 57% of users have iOS devices, 35% have Android devices, 7% BlackBerry and 1% webOS. About 13% of all Blackboard users at SU use the mobile version.

 


Wireless Updates 

Numbers don't lie - wireless is booming at SU!: 

  • We are fast approaching 3,000 wireless access points on campus.
  • Typically there are now more than 10,300 nightly peak concurrent wireless client devices connected on campus, compared to the "record peak" of 6,941 recorded in October, 2010, an increase of 48%!
  • We are measuring peaks of 1.4 GB aggregate downstream traffic (to the clients) and almost half a Gig upstream through our wireless controllers when the network gets busy
  • Campus wide, on a typical day our clients break down along these lines: 802.11g, 42%; 802.11a, 10%; 802.11n (2.4 GHz), 26%; 802.11n (5 GHz), 21%.
  • Bird Library is the busiest non-residential space (based on client device counts) on campus, hands down. The distinction of being the busiest residence hall flip flops between Day and Sadler halls.
Dave Snow and the FIN upgrade task list
Dave Snow and a small part of the upgrade task list

 

 

 

 

PeopleSoft Financials upgrade a big success

18-month effort meets original target date with few remaining issues

 

While the Orangemen beat the West Virginia Mountaineers in the Dome for the first time in a decade and retained the Schwartzwalder Trophy, across campus another big win was well underway. The 18-month effort to plan and implement the upgrade of SU PeopleSoft Financials system was coming into its final hours. The actual upgrade started on Thursday, October 20 at midnight and finished before 7:00 p.m. on Saturday, October 22, more than a day ahead of time. The new system, as planned, was ready for use on Monday, October 24 at the start of business, with only a small number of remaining issues to be resolved.

 

"The PeopleSoft Financials upgrade project's overwhelming success is proof of what outstanding teamwork and leadership can deliver," said Sam Scozzafava, Associate Chief Information Officer. "It is not very often that the end of an 18 month enterprise-wide system upgrade leaves us ready to tackle new projects instead of chasing down upgrade bugs."

 

The upgrade weekend schedule had over 1,000 tasks, planned and completed by ITS and participants from the University's financial areas. In all, more than 75 people participated in various parts of the project, the first upgrade since PeopleSoft Financials was implemented at SU.

 

"I would like to both thank and congratulate everyone who helped to make the Financials upgrade a success," said Rebecca Foote, SU Comptroller. "They made it look incredibly easy, when in fact, so much effort, dedication and hard work went into it for 18 months, capped by some long days and nights over the upgrade weekend. I commend the Project Leads and the teams behind them for an incredible job."

 

Lana Pettit, Trudi Porter, Eric Patten, Pete Giovinazzo, and Joan Weeks were Project Leads, and Linda Saul was the Project Manager.

 

"Each and every one of the 75 participants was crucial to the project's overall success and as a result, the University is able to unequivocally say that the Financials upgrade was a success," Rebecca concludes. "Thank you again and congratulations on a job well done!"

 

 
 
 

Fiber Optic Cables
 

The NMP Keeps on Rolling!

A busy summer for the Network Master Plan

 

This past summer was one of the busiest yet for SU's Network Master Plan (NMP). Over 50,000 feet of new fiber optic cabling was installed in the main campus underground conduit systems under Phase II of the Outside Plant Upgrade portion of the project. This project was undertaken to improve inter-building connectivity to the core network infrastructure and provide redundancy to the core locations from both Machinery Hall and The Center for Science and Technology. The summer, 2012 program will see the expansion and enhancement of the underground conduit system to improve network diversity, routing and redundancy and further improve network reliability across the main campus. The project will also enable provision of service to a number of buildings at the edge of campus that have historically been served by leased connections. Upon completion they will be connected directly to University infrastructure.

 

The inside plant upgrade front continues to roll full steam ahead with the goal of upgrading as many as ten buildings by the end of June, 2012. Crews are currently working around the clock in an effort to attain this stretch goal. The upgrade of Steele Hall will be completed in December and construction activity is now underway in Crouse College and the Women's Building. The Crouse project will achieve 66% minority/woman owned business participation, more than 6 times the goal.

 

Currently in design or under review for construction are:

  • Huntington Hall- in design with an anticipated construction start of January, 2012
  • 804 University Ave. - under review (pending space negotiations)
  • 111 Waverly Ave. - under review in conjunction with 804 University
  • Syracuse Stage - in design for an anticipated Spring, 2012 construction start
  • Hawkins Warehouse - in design for an anticipated January or February, 2012 construction start. Hawkins will be done earlier than originally planned so that NMP work will coincide with some other significant renovation activity in that facility. 

Also anticipated are the upgrades of some smaller facilities including the Belfer Audio Archive, 119 Euclid Avenue and 113 Euclid Avenue.

 

Needless to say, it's a busy place in NMP land!  Stay tuned to IT Connections for future updates and, as always, if you have questions, visit the Network Master Plan website or contact Dennis Punch at dtpunch@syr.edu or x3245.

 

ECAR Study of Students and IT 2011 (cover)

 

 

 

 

 

EDUCAUSE releases study of students and information technology

Students want technology to work, and for instructors to know how to use it

 

While many think students are technology gurus, a study from the EDUCAUSE Center for Applied Research (ECAR) suggests the majority of students are not users of advanced technology. The ECAR National Study of Undergraduate Students and Information Technology, 2011 last May surveyed 3,000 students from 1,179 different colleges and universities on their use and perception of technology.  In June, first year and senior students at participating institutions were surveyed (including a random sample of 459 at SU) to allow comparison of data from individual campuses to national results.

 

Study results indicate that convenience drives how students use technology, and that technology with academic benefit is usually highly valued and appreciated. There is strong correlation between the technologies valued most by students and the technologies used effectively by their instructors to teach, mentor and communicate. And new technology isn't necessarily better as far as most students are concerned; their perception of how well faculty uses an institution's technology drives their perception of the institution's IT, not how cutting edge the technology is.  More than 75% of students feel that laptop computers and anytime, anywhere access via Wi-Fi are extremely valuable for academic success. A surprising number of students say they are not fully confident that they have the core software skills to meet their needs--and they wish they had more specialized software skills.

 

The study report concludes with eleven recommendations, ranging from "create an action plan to better integrate technology into courses and help students access institutional and academic information from their many and diverse devices and platforms," to "establish or refine social media policies, using information about how your students use social media to enhance their educational experience."

 

You can view the full study report here.

 

 

IT Connections is published monthly by Information Technology and Services at Syracuse University. Please submit story ideas and news items to Chris Finkle.

  

 

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