June 2011
IT Connections Masthead
In This Issue
ITS Professional Development
IT Out and About
ITidbits
SU Delegation to Haiti
Tech Updates
Su's Digital Signage Network
GDC Migration Update
Network Master Plan Progress
Quick Links
Join Our Mailing List
Quick Notes

ITS Staff Milestones

February

Aaron Miller, Computer Consultant I - 5 years

Sebastien Frisson, Information Technology Supervisor - 5 years

Richard Pitzeruse, Jr., Information Technology Consultant - 25 years

Cynthia Hoalcraft, EPS Senior Project Manager - 30 years

March

Richard Bundy, Information Technology Analyst - 10 years

Alexander Corsello, Information Technology Manager - 10 years

Trudi Porter, Information Technology Manager - 15 years

April

Michael Wunderlich, Information Technology Architect - 15 years

May

David Harris, EPS Senior Project Manager - 10 years

Phyllis Campbell, Telephone Operator - 10 years

Wade Stringer, Director, Information Technology & Services - 25 years

June

Patrick Cabrey, Information Technology Analyst - 10 years

Scott LaPar, Information Technology Analyst - 10 years

Mimi Mark, Information Technology Analyst - 10 years

 

Dave Tiedemann
Dave Tiedemann 

 

Dave Tiedemann announced March 30 that he will retire from the University as of July 9, 2011.  He started at SU in 1994, and from the start was a great leader, team member, and champion for learning and media technologies at the University.  He will be missed!  Dave's got some great travel and hunting plans in the works.  Congratulations, Dave, and thanks for all the good years.  In recognition of his Dave's retirement, ITS will host a reception in the Milton Atrium in CST from 3:00 to 4:30 p.m. on Wednesday, June 22 and all are welcome!

 

ITS Staff News
 
Benson Poikayil
Benson Poikayil 

Please welcome Benson Poikayil to the Information Security group.  In his new role, Benson will be performing a significant amount of day-to-day operational work such as management of firewalls, data loss prevention devices, and the full disk encryption backend, as well as backing up other staff in intrusion detection and incident response.  He will also be performing training for remote access customers, and will help develop a more robust security awareness program.  Benson received his Bachelor's degree in Electronics and Communications in 2005 and his master's degree in Telecom and Network Management from SU in 2010. He was a Software Engineer for an IT services provider back in his native India and was contracted to work on Nortel Contact Center applications in Ireland until 2008. During his graduate studies here at SU, Benson worked as a student employee with the ITS networking group. His office is in Machinery Hall, room 207, and his email address is bpoikayi@syr.edu.

Mani Gauri
Mani Gauri

 

Also welcome Mani Gauri to the Information Security Group. Mani comes to us from JPMC where she was responsible for security events identification, triage and analysis.  She will assist in those same functions in her role at SU, and will also deal with information security compliance issues, policy review and development, and other projects that can utilize her skills.  Mani has a Masters of Information Management from the iSchool.  Before coming to Syracuse, she worked for IBM in a project management and technical role for 9 years.  Her office is in Machinery Hall, room 207, and her email address is mkanika@syr.edu.

Pete Pizzimenti
Pete Pizzimenti

 

Peter Pizzimenti has joined the CIS Core Systems Services group as a system administrator for our ESX virtual environment. Some of his duties will be to administer, design, and monitor the virtual environments, diagnose host/guest issues, and automate duplicative tasks. He will also be one of the staff answering the Virtual Environment Technical Team emails, so if you're requesting a virtual machine or help with one don't be afraid to say hello.  Pete comes to us from the Maxwell School where he held a systems administrator position and ran Maxwell's Hyper-V virtual environment. Prior to Maxwell, he was also a system administrator in Whitman where he held similar duties and even worked on early incarnations of Ensemble Video. Pete is also an avid coder, with PowerShell being his language of choice.  You can find Pete in 214 Machinery Hall and at pppizzim@syr.edu.

Joe Brusa
Joe Brusa

 

Please welcome Joe Brusa to ITS and Syracuse University.  Joe is an IT Analyst in Identity Management, which is part of the Enterprise Technology Group.  Joe's 15 years of experience contracting through several agencies at many client sites has given him exposure to a wide variety of applications, and has allowed him to work with an array of technologies. His list of clients includes: Wegmans, National Grid (Niagara Mohawk), Navisite (AppliedTheory), Penn Traffic, Carrier, American Heart Association, OCM BOCES, NYS DEC, New York City Schools, and others. In addition to contracting, he was employed with The Bank of New York, Cornell University, and the New York State Senate, and is a 2010 Syracuse University IST alumnus. Joe is located in the Skytop Office Building, and he can be reached at 443-4264 and jbrusa@syr.edu.

Don Little
Don Little

 

 

 

Donal Little has been appointed the new Director of Learning Environments and Media Production (LEMP).  He has a long service record at the University which includes managerial responsibilities in both LEMP and Academic Applications and Service Center (AASC). Don will assume his new position on July 9.  Please welcome Don him in his new role!

 

 

 

 

Jennie McLaughlin
Jennie McLaughlin

 

Jennie McLaughlin has been promoted to Manager of University College Information Systems. In her expanded role, Jennie will provide managerial oversight of daily operations of UC Information Systems services. In addition to her duties as primary system administrator and web services manager/technologist, she will be planning, managing, and maintaining UC's computing assets, software, servers, and desktop infrastructures. Jennie will also be working with ITS leadership to assess and identify appropriate technology solutions to be integrated into UC's business and academic operations. You can reach her at jrmclaug@syr.edu and 433-3493.

Mike Frasciello
Mike Frasciello

Mike Frasciello has been named assistant dean of online learning and information services at University College. In this role, he provides campuswide leadership in support of Syracuse University online teaching and learning initiatives, and is ready to help all schools, colleges, and departments with any aspects of online teaching and learning at SU. This includes working with departments across campus to research, evaluate, approve, design, develop, implement and assess initiatives and strategies related to online teaching and learning. Mike joined University College in 2000 as an information architect and technology editor. In 2005, he became director of information and learning systems at the college. Prior to joining the University, Mike worked as a technical communications developer, technology editor and information architect on a wide range of commercial software packages. He has also designed, developed and taught online and resident courses (credit and non-credit) for SU, community colleges and private industry. Mike holds a master's degree from Westminster College and a bachelor of science degree from the University of Maryland. He is also a part-time Ph.D. student in Syracuse University's Writing Program.  He can be reached at mfrascie@syr.edu and 443-5502.

Kevin Bailey
Kevin Bailey

 

Please welcome Kevin Bailey to SU. He has been named director of information technology for the Whitman School of Management and will oversee IT services for the school, including instructional technology, new media and customer support activities and resources. Kevin will provide leadership in planning and implementing major technology and resource intensive projects, and participate in short- and long-term planning efforts with the dean, senior associate dean, senior faculty and administrative directors. For the past nine months, Kevin served as an IT consultant for clients including Yale Law School, Le Moyne College and National Grid. In this role, he automated and improved business processes, designed online collaborative workspaces and provided strategic and tactical IT support as needed. Before moving to Syracuse, Kevin worked at Yale Law School for nine years. There, he developed and implemented a disaster recovery and business continuity strategy, worked with public affairs to create and manage the school's online identity, designed and managed the Learning Management System and managed servers and systems supporting research, teaching and administrative activities.  Kevin earned a bachelor of arts in psychology and religious education from Campbellsville University in Central Kentucky and a master of arts in religion from Yale. He is currently pursuing a master of science in information management at SU's iSchool.  You can find Kevin in Suite 114B at Whitman, or contact him at kjbailey@syr.edu 443-4602.

IT Professional Development
Staff on the cutting edge 

Conferences & Forums    

Merritt Lennox from the SU Library and Andrea Rabbia of the School of Law Library, presented "Lessons learned from implementing a non-ExLibris Next Generation OPAC (NGO) on a Voyager database at Syracuse University" at the 2011 ELUNA Conference and Ex Libris Technical Seminar in Milwaukee, WI, on May 12.  Their presentation was about setting up a next-generation search tool to use in conjunction with the library's Voyager ILS, and keeping the two systems in synch. 

 

Peter Morrissey, Jim Pampinella and Lee Badman attended the Pink Elephant's ITIL (Information Technology Infrastructure Library) conference in February. ITIL is a framework of best practices for IT management that has been refined over 30 years and is designed as a reference to facilitate the systematic evaluation and improvement of services and processes related to an IT organization. Peter says they came away with many good ideas as to how to evaluate and improve some of our business processes in order to become more efficient and consistent.

 

Lee Badman served as a primary judge for the Best of Interop 2011, Wireless and Mobility category. These awards are given annually to companies that offer the most useful and innovative new IT products in 2011.  He also earned certification in BridgeWave microwave systems installation and administration.

 

Colleen Van Camp attended the Association of Contingency Planners (ACP) 2011 National Leadership Conference in Hartford, CT in January.  The focus of the conference is to bring the leadership from the 43 ACP chapters across the United States together to provide officer and director training, review and discuss 2011 goals and future direction, as well as allow for members to network with peers and hear chapter success stories and lessons learned.

 

Benson Poikayil attended the SANS Security West 2010 conference security training program in San Diego, CA May 5 -12. He took a course on Hacker Techniques, Exploits & Incident Handling and also took part in the NetWars challenge designed to represent real-world security issues, their flaws and their resolutions. The course helped Benson to enhance his understanding of different attack methods and how to better defend our IT systems against such attacks.

 

Chris Croad, Bob Davis, Lou Ruppert, Benson Poikayil, Mani Gauri, Peter Morrissey, and Randy Grimshaw, attended the NYSERNET Security Summit at the SUNY Oswego Metro Center in Syracuse, NY on May 18th.  The summit hosted nationally recognized security professionals from Cornell University, Columbia University, New York University and the Internet Systems Consortium speaking on various information security issues and methodologies.

 

Chris Croad went to SANS 2011 in Orlando, FL in March.  

 

Lou Ruppert went the April EDUCAUSE Security Professionals Conference in San Antonio, TX.

 

Ryan Elstad and Andrew Joncas went to the Microsoft Exchange Connections Conference in Orlando, FL in March.

  

Training & Education

  

Christopher Croad obtained his Global Information Assurance Certification (GIAC) in Penetration Testing and Ethical Hacking (GPEN) in January by passing the exam for the SANS Institute course he took in October of last year.  His score was high enough to be invited to be a member of the SANS GIAC Advisory Board, a group of SANS alumni that helps steer the GIAC curriculum.  Chris has also accepted a position on the SANS Educational Advisory board, a group of Higher Ed Security Professionals and SANS employees which maintains a partnership between Higher Ed and SANS.

 

Susan Watts completed the requirements for and received the Toastmasters Competent Leader award.

 

Publications  

Lee Badman continues his tireless, timely and titillating tirades as a blogger for Network Computing.

 

TD Stories Wanted!

Share your experiences using TeamDynamix


TeamDynamix logo

It's been almost two years since ITS embraced TeamDynamix as its primary tool to manage and prioritize work, adapt to change, nurture innovation, and meet commitments to ourselves and others. This software is proving to be a powerful portfolio management tool that consolidates and standardizes project, task, time, and resource management.  

 

How's TD working for you?  We're looking for examples of how people across ITS and SU are using TeamDynamix, the learnings and new capabilities it enables, and the changes it has brought about in how we do what we do.   

 

If you'd like to share your TD story and insights with your colleagues here in IT Connections, please contact Chris Finkle (cfinkle@syr.edu; x1219).   

 

Thanks!

 

IT Out and About
Connecting with the campus and beyond 

 

Kathy Kinney and Andy Clark are helping Dean Tiffany Steinwert and Hendricks Chapel with their year-long strategic visioning process to set their course for the next several years.  Hendricks' last strategic plan expired in 2010 and they are now ready to begin crafting a new plan and vision of their future in accord with the Division of Student Affairs new strategic priorities.  A team of individuals from the various organizations within (and beyond) the University met in April for a kick-off meeting, and in May for continued work on organizational parameters such as values, vision and mission.  This planning work will continue throughout the 2011 calendar year.

 

Linda Saul is teaching Time Management as part of the local Project Management Institute (PMI) chapter's Project Management Professional (PMP)® preparation course.

 

Andy Clark recently traveled to Washington, DC as a member of the EDUCAUSE 2012 Annual Program committee.  This group is responsible for determining the subject content for the 2012 EDUCAUSE Annual conference.

 

Christopher Croad taught IST 429-Organizational Security Management in the iSchool this past semester.

 

Lee Badman taught IST 233-Introduction to Computer Networking in the iSchool this past semester.

 

Blue Bins 

Brian Calhoun-Bryant was a runner up in the Onondaga County Resource Recovery Agency's (OCRRA) Best Blue Bin on the Block Contest.

 

 

ITS Staff photographer Dave Broda & student employee Anthony Faulkner have been photographing artifacts from the Plastics Collection of The Special Collections Research Center at the SU Library. Their hard work is now on exhibit at a new website, http://plastics.syr.edu.The website is a treasure trove of information and images of the more than 2,000 artifacts in the Plastics Collection, the largest university-based resource on the history of plastics.

Race for the Cure CNY logo 

Paula Maxwell volunteered with The Komen CNY 2011 Race for the Cure as registration chair to help organize the registration of over 7,000 race participants for their May 14th event at the NYS Fairgrounds.  She took 3 vacation days leading up to the event to prepare and distribute the pre-registered race packets and to handle the in-person registrations.  It was a very successful event in the fight against breast cancer; so far donations total almost $428,000!

 

 

ITidbits

Facts and figures about IT @ SU 

Bandwidth Peak 3-10-11

 

 

 

 

 

Thursday afternoon, March 10, SU's Internet bandwidth usage record was shattered with a peak of 2,524.1 Mb/s as SU beat St. Johns in the Big East Tournament!  Gotta bet that ESPN.com traffic was pretty heavy, too.

 

 

As of May 24, 100% of the incoming undergraduates for Fall, 2011 have already activated their NetID.  The number of early activations has been climbing steadily since we began provisioning applicants in 2007, when by May 2007 about 75% of the Fall 2007 incoming undergraduates had activated.  Virtually all applicants are now using MySlice services to prepare for their arrival at SU.

 

The number of smartphones, iPads, iPod touch, and other mobile devices using the campus network is exploding, and is a growing share of the total user base.  When school is in session, typically more than 5,000 (22%) of the unique devices connected to SU's wireless network are mobile devices.  During the summer, while the total number of devices drops, the share of unique devices that are mobile devices increases to more than one-third of all connected devices (recently, 2,707 of 8,152 connected devices were mobile).

 

Mobile Devices on Exchange at SUThere are at least 2,722 email-integrated mobile devices that connect to the SU Exchange email system, an increase of 139% since January, 2011.  SU-owned mobile devices (total of more than 700) represent less than one-third of the total number of wireless devices used to access SU systems.  The consumerization of IT at SU continues to gain steam!

 

SU Delegation to Haiti

ITS has key role in planning post-earthquake IT improvements

 

A delegation of Syracuse University faculty and staff visited Port-au-Prince, Haiti April 30-May 7, 2011 to meet with officials from the State University of Haiti (Université d'Etat d'Haiti, or UEH) to advance an SU-UEH exchange program.  Chris Sedore, SU's VP for Information Technology & CIO, and Lee Badman,  Network Engineer were part of the delegation.  The program was developed by the Syracuse University Haiti Support Committee (SUHSC), formed immediately following the earthquake that struck Haiti in January 2010. The program includes:

  • An academic initiative to bring Haitian graduate students to SU. They will return to Haiti after their Masters' study to help the country rebuild
  • An agreement between SU and Haiti to provide research and academic collaboration in a mutually beneficial collaborative framework
  • Assistance from SU in defining and building UEH's IT framework. 
SU's Gina Lee-Glauser and Chris Sedore in Haiti
SU VPs Gina Lee-Glauser and Chris Sedore in Haiti

The trip provided the opportunity to meet SU's counterparts at UEH; to finalize a Memorandum of Understanding (MOU) between SU and UEH; assess the wireless connectivity needs; interview the candidates for the exchange program; and plan for exchange students' arrival in Syracuse in August 2011.  Chris and Lee's extensive review of UEH's existing technology infrastructure presents an opportunity for SU and ITS to play a broader role in developing an overall technology master plan.  Chris and Lee will continue to pursue these opportunities and plan a follow-up visit to Haiti in August. 

 

View photos from the trip in Collage.   

 

Tech Updates  
Keeping current with software, systems, issues and devices
 
Green Data Center Banner 

SU's Green Data Center continues to attract attention and media coverage, recently from Computerworld, and Progressive Engineer. 

 

The upgrade to 802.11n in the residence halls is on schedule. Watson will be done soon, and Dellplain, Brewster, Ernie Davis, Lyons, Washington Arms, and the remaining floors in Lawrinson (renovated floor 3 - 8), will be completed by August, before the Opening of School.

 

Reminder: If you need to dispose of any storage media (tapes, hard drives, thumb drives, etc.) and/or cell phones that contain or may contain SU data, please send an email to Heather Ketcham at nsmoffice@syr.edu  and she will help coordinate getting your materials to Machinery Hall where we will securely store the items until we have enough for our vendor to come to campus to pick it up for destruction.  If you have a large amount of materials for destruction, we can schedule an independent vendor pick-up at your location. Questions? Please contact Steve Rieks at sjrieks@syr.edu.  

 

 


SU's Digital Signage Network

Six months' growth and counting! 

 

Our last update on the Digital Signage Network (DSN) was in the December issue of this newsletter. At that time we had 8 departments and 28 displays across campus. Today 13 departments run signage on 38 displays. We also introduced Phase II of the project, the integration of the MIR3 Emergency Messaging system, where the same Orange Alert text messages delivered to your cell phones is delivered to all the signs on the DSN. This is an especially important service to guests that may be on our campus and unaware of these messages coming through other channels.

Digital Signage Screen shot

Integration work began in mid-February and we were ready to be included in the campus MIR3 test on March 25. Besides a few formatting issue the test was a success and the sign network easily handled the first weather alert one month later.  

 

The FourWinds application is a full-featured and highly configurable product. Several new initiatives are underway. One particularly exciting initiative will take place in the Library where interactive wayfinding will be developed.  This will allow users to walk up to the sign and with a touch conduct queries and be provided information via maps, directories and schedules. The iSchool is close to completing the development of an application to run within an interactive sign that allows a user to view a meeting room schedule, schedule the next half hour if it is available or look for the next open room. We envision a 10" touch screen outside of each meeting space.

 

Four Winds has recently released its 4.0 version of the product. We hope to have it in-house and running in TEST later this summer to begin familiarizing ourselves with the product and planning for an eventual upgrade.

 

If you are interested in spinning up digital signage in your area or are currently running a standalone product, find out more by visiting Answers.syr.edu and searching for "Digital Signs".

 

- by Roger Merrill 


 
SU's Green Data Center
SU's Green Data Center

Green Data Center Migration Update

Network layer tasks complete; virtual environment in production; applications begin moving in

 

Physical Layer Update

The majority of physical layer tasks have been completed.   The final task associated with this project is to complete the setup of the Smart3 cabinet security system.  The micro turbines and tri-generation system have been completely set up and tested.  In fact, the turbines were used during the recent power outage on South Campus successfully.   Some of the tasks completed / managed by this group were, physical security including card readers and cameras; PDU installation; transfer switch installation; installation of the fiber; installation and testing of the turbines and generators; design and installation of the racks, wires and equipment; building operations and fire suppression training and installation of crash carts.

 

Network Layer Update (including Security)

The network layer tasks have been completed; however, this group is still involved in a supportive role with the migrations of data and equipment to the Green Data Center.  Tasks completed/managed by this group were implementation of additional subnets; firewall design and setup; end to end redundancy and high availability including switches, routers and installation of primary and secondary fiber routes.

Green Data Center Migration Layers Diagram
The Green Data Center Migration (GDCM) uses this 4-layer approach to provide structure to the complex project.

Infrastructure Layer Update

Although reduced in footprint by ITS's effort to move services and servers into the virtual environment, a number of servers and services which require physical hardware have been successfully migrated to the GDC with additional services scheduled throughout the next few weeks.  The virtual environment completed design, setup, and testing phases and is now running in production at the GDC.  A steady flow of migrations are occurring and will continue over the summer months.

 

Application Layer Update

Application tiers are moving as we identify major scheduled maintenance/upgrade work.  Two recent examples are the HRSA Tools Upgrade and the Blackboard upgrade efforts.  In the HRSA upgrade example it afforded the opportunity to move both the middle tier application servers and the databases to GDC locations.  This encompassed all the environments, such as test; QA, Production, and RT, to name a few.  In the Blackboard upgrade example it afforded moving all the database instances to the GDC environment.  We continue to look at opportunities such as this to move applications.  However, not all applications have scheduled upgrades or maintenance, so we will be looking to move those during times that enable us to limit the impact.

 

Look forward to progress reports in future IT Connection Issues.  In the meantime, if you have any questions or concerns please feel free to contact Colleen Van Camp at x1623 or cavancam@syr.edu.

 

Fiber Optic Cables 

Network Master Plan Update

Winter accomplishments make way for busy summer


After nearly a year, Network Master Plan (NMP) work for Archbold is now complete. This facility proved to be one of the most challenging so far, given its age, mix of architecture, different stakeholder needs and the advent of new Environmental Health Policies.  Hats go off to the design and project management skill of Todd Taylor and Darryl Wolford from Archi-Technology.  Todd has been with the NMP project from the onset and Darryl joined in 2010.
Erecting steel for the Archbold telecom room
Erecting steel for the Archbold telecom room

Archbold's initial design was finished and the construction contract was awarded when new Environmental Health policies were enacted that changed everything.  Rooms intended for new telecom space could not be used. Plans for drilling for conduit pathways had to be completely revisited and reworked.  In the end, changes to the design were made on the fly to maintain forward progress, and a new telecom room was built in a stairwell, literally created out of thin air using structural and architectural engineering.  Not only did Todd and Darryl do a great job, all the Distributed Support staff in Archbold provided essential assistance coordinating with our activities and notifying their clients.  Many thanks to all!

Over the winter the Institute for Sensory Research (ISR) space and Parking and Transit Services offices at 621 Skytop were completely rewired.  A new telecom room was constructed in the ISR space. The Anechoic Chamber was also rewired and outfitted with new network electronics. The latest and greatest in wireless technology, including 802.11n was deployed throughout the entire 621 Skytop facility. This was probably one of the easier buildings to date due to its age and the fact that it has dropped tile ceilings throughout, making the ceiling spaces throughout the entire building accessible to the installation crews. In most University buildings, the ceilings are usually constructed of drywall and ceiling tiles, requiring that we install access hatches every so often to facilitate placement of the new wiring and pathways. Accessible ceilings are a rarity and significantly reduce the cost of construction.

Another project that saw the benefit of accessible ceilings (at least in the corridors) was the Heroy Geology Laboratory, now nearing completion with only project close-out items remaining. Wiring is finished and 802.11n wireless was installed throughout the facility. This project turned out to be important for the Earth Sciences Department as they were in the process of courting new staff and having brand new networking infrastructure in the facility helped their recruiting.  Thanks go out to Mike Cheatham for his assistance in making this as smooth an implementation as possible.

This summer will prove to be one of the busiest yet for the NMP. Steele Hall, The Women's Building and Crouse College are all getting underway between now and July. In addition, over 50,000 feet of new fiber optic cabling will be installed in the main campus underground conduit systems under Phase II of the Outside Plant Upgrade portion of the project. This will improve inter-building connectivity to the core network infrastructure.

Stay tuned to IT Connections for future updates and, as always, if you have questions, visit the Network Master Plan website or contact Dennis Punch at dtpunch@syr.edu or x3245.

 

IT Connections is published monthly by Information Technology and Services at Syracuse University. Please submit story ideas and news items to Chris Finkle.

  

 

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