March 2009
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In This Issue
Updates
ITS Out & About
IT Professional Development
Phase I of NMP Completed
Online Student Survey
ITS's Communications Review
New YouTube EDU Section
Quick Links
Join Our Mailing List
Quick Notes
 
ITS Staff Milestones
 
Congratulations to John Boland, Data System Administrator, for his 25 years of service at Syracuse University.
Updates
Keeping current with software, systems and devices
 
Wireless Updates

We've had quite a few of those "how much wireless do we have in this area" questions of late. As a reminder, we work to keep the following link up to date as a resource to help communicate where wireless coverage is, and on what scale:
http://its.syr.edu/connecting/wireless/locations.cfm.
 
In this same vein, there have been questions about when a given building will get NMP-funded wireless coverage. Please bookmark this: http://nmp.syr.edu/BuildingList.htm as a guide for the Network Master Plan upgrade, and remember that Dennis Punch can answer specific questions about likely timeframes of this grand initiative. (see related article elsewhere in this issue).
 
Network designs (both wireless and wired) in progress are many- and include Ernie Davis Hall (the new dorm), Center of Excellence (downtown), Carmelo Anthony Center (at the Manley Complex), HoL, Archbold - Flannigan, HBC, and others. In the meantime, any department located in an area further down the timeline can request wireless coverage in a specific area, and ITS will conduct a site survey and provide an estimate- we still get a fair amount of these requests. Please- do not install your own wireless access point. The campus community as a whole has been great about keeping the self-installed wireless to a low minimum, which benefits everyone. Thank you.
 
Finally- we know that there are a handful of Android phones in use on campus. Until they support enterprise wireless security protocols, these devices are limited to use on AirOrange (non-X). If you recall, the iPhone/iTouch platforms went through a similar evolution. On the topic of WiFi-capable Blackberry devices, we are working to reconcile what amounts to a strange setup in the Blackberry device, certificate issues, and the way our NAC system "sees" these devices. Hopefully, we'll have a method to share that allows the 802.11-equipped Blackberry devices to use AirOrangeX in the near future.
 
by Lee H. Badman


ITS Website Ideas 
 
ITS is assessing its website in preparation for a major site redesign project. You're invited to submit ideas for site content and features.  Please send your thoughts and ideas (including, if applicable, the URLs of other sites that demonstrate the type of thing you're suggesting) to Chris Finkle at cfinkle@syr.edu.
 
ITS Out and About

Connecting with the campus and beyond
 

Ted Rozelsky conducted overview training on the Microsoft Office 2007 system for 24 staff and faculty members on 2/19/09.  This 90-minute presentation demystified many of the new Office 2007 features -- including the Fluent User interface, file formats and help resources - for attendees from Environmental Health, Financial Aid, Telecomm, College of Human Ecology, Design & Construction, College of Law, Electronic Publishing and Copy Centers, Registrar, Information Studies, Accounting, Faculty and Staff Assistance Program, Cash Operations, and Athletics.
 
A number of staff from ITS's Enterprise Application Systems (EAS) group recently helped implement the new online mid-semester progress reports (MSPR) system. The system allows faculty to assess mid-semester student progress in their course via MySlice and gives students immediate access to their information. In addition, the system provides reports to key academic advising areas throughout the campus and provides an early warning for students who may be in academic need. The project involved a number of people throughout SU including the Academic Sub-committee on Advising, Undergraduate Studies, the Registrar's office. According to Judy O'Rourke, Director of Undergraduate Studies, "This project signifies SU's commitment to the value of the MSPR process as an early alert for undergraduate students in academic need, a status report for student progress, and a valuable tool for retention and future retention studies." The new system replaces the use of optically scanned forms, enables a significant reduction in the distribution and collection of paper, reduces start to finish cycle time, and reduces the mistakes inherent in any paper process.
 
As part of Human Resources Staff to Staff workshops, ITS staff members Susan Watts and Nelson Pardee helped organize and present a Toastmasters demonstration meeting for potential members. Toastmasters, a non-profit club with nearly 235,000 members in 92 countries, offers 84 years of experience in helping people to improve their public speaking skills. The group relies solely on its members for developing these skills. Susan Watts is the president and Nelson Pardee a long time member.
 
Craig Chartrand participated in the Coaches vs. Cancer Spin-A-Thon on February 28th. This event was held at the Carousel Mall and sponsored by Fitness Forum and Bally Total Fitness. Craig rode a bike that was sponsored by Syracuse Orthopedic Specialists and did spin for an entire 1 hour class - quite a workout!

IT Professional Development

Staff on the cutting edge

 

Training & Education

 
Cindy Barry conducted a Confluence Level 1 and Level 2 training class for Eric Mumpton, Randy Whittaker, Ted Rozelsky, Nelson Pardee and Cheryl Brown.
 
Dan Edwards and David Snow attended Oracle Enterprise Portal Administration Release 9 training.  In this course they learned how to set up the PeopleSoft Enterprise Portal, administer the portal, combine web solutions, manage portal content, manage collaborative features, and configure and use Resource Finder.
 
Dan and David also attended Oracle Application Server 10g R2: Administration 1.  This course introduces the architecture of Oracle Application Server 10g and enables the participants to effectively install and manage Oracle Application Server10g.  The participants learn how to access and use the Oracle Application Server management tools, and practice the basic management tasks.
 
Wade Stringer, Eric Patten,  Jim Oad, Boyd Banks, Doug Foley, Pete Murray, Mylrea Campbell, David Snow, Dan Edwards, Jeff Brinkerhoff, Ed Lester, Ken Seelman, Tom Sproull, Mike Konrad, Dick Bundy, Larry Roux, Bill Keesler, and Jeff Bedell attended Oracle 10g RAC and Grid Administration using Oracle Enterprise Manager's Grid Control.  This in-house course was very successful and positively received.  In the course the participants learned the fundamentals of Oracle Real Application Clusters (RAC), redundancy and failover, grid computing, automated storage management (ASM), RAC monitoring and management, standby databases and Data Guard, performance tuning, and scheduling.

 
Phase I of the Network Master Plan Completed
Network Infrastructure Upgraded in Six Buildings
 
Phase I of the Network Master Plan network upgrade was completed in March. This effort replaced outdated electronics, built new telecommunications spaces and completely re-wired the Center for Science and Technology, Link Hall, Shaffer Art Building, the Physics Building and Newhouse I and II. 
 
Durring the past year and a half this phase of the project transitioned 2,996 network connections, 927 voice connections and wired a total of 3,365 wire runs. In total, 170 miles of wire were installed. The project also built seven new telecom rooms, rehabbed 17 rooms and installed a 50KVa UPS in the main telecom room in CST. New UPS units were also installed in all other new and rehabbed telecom rooms.
 
The project also removed much of the abandoned wire left behind by other projects. Almost 70 tons of wire were recycled, 15 tons from Link Hall alone. The wire was taken to a DuPont facility in Albany that recovered not only the copper but also PVC wire jacketing, fire retardant Teflon compounds and Kevlar (used for strength).
 
No one likes surprises and a key to the success of the project was up-front communication with all stakeholders, and timely notifications throughout the process. Disruption was minimized by performing most installation work in the evening, when fewer classes were in session and most offices were closed.  Nonetheless, many classes and labs were still open so coordination with the Registrar's Office and with schedulers in the affected Departments was critical to meeting the challenge.
 
As with any implementation of this magnitude, many people were involved. The folks in the Network and Wiring Services Department worked tirelessly on many early mornings and weekends to transition users to the new network and clean up a few contractor faux pas. Special thanks to Doug Hague and Tony Giacovelli for orchestrating the cutover efforts and ensuring a painless transition for end users. The DSP's were also a critical part of the project, in many cases clearing roadblocks that could have cost time, pain and money.
 
With completion of Phase I, the Network Master Plan is now aggressively turning the corner to begin design efforts for Phase II.  Phase II will take on some very challenging buildings including the Hall of Languages, H.B. Crouse, Archbold/Flanagan, Henry Health and 804 University, as well as the Institute for Sensory Research (ISR) at 621 Skytop and the Anechoic Chamber. Notifications have been sent to all Department Heads and Deans in preparation for the start of the design process. The many lessons of Phase I will be applied to Phase II to ensure another successful implementation.
 
Contact Dennis Punch with your Phase I questions. 
 
 
IT4SU Online Survey to Assess Student Computing Needs at SU
Focus is on Computer Labs and Support Services
 
In a collaborative effort with the Maxwell School, the iSchool and the SU Library, Information Technology and Services (ITS) will conduct an online survey to gather input from students concerning computer labs and support services.  Insights from analysis of the survey data will help ITS develop and deploy resources to best meet students' computing needs.
 
"This is the first student survey we've done in recent memory," says Chris Sedore, Vice President of Information Technology/CIO.  "We'll use it to inform our planning, management and operation of student computing services, and increase the value of those services to students and the SU community." 
 
The survey will be conducted from March 23 until April 6, 2009 and will be available at log-in on computers in the public and SU Library computer labs.  Students can also take the survey from any computer by visiting http://its.syr.edu/IT4SU/.   Responses will be confidential and individual responders will not be identifiable in the results.
 
Survey participants can enter their SU NetID to be eligible to win one of five  iPod Shuffles.  Winners will be notified by email, sent to their official SU email account (@syr.edu).
 
The survey is being developed and the data analyzed by Steve Andress, Huseyin Arslan, Patrick Lauzon and Lauren Newman as their capstone project in professor  Steve Sawyer's IST 466 Professional Issues in Information Management and Technology class.  Maxwell Professor Jeffrey Stonecash is coaching the student team on survey design.  Matt Coulter and Stanley Ziemba of the Maxwell School's Information and Computing Technology Group (ICT) have provided access to the survey software, helped the student team learn how to use it and provided guidance throughout the process.  David Tiedemann, Director of Learning Environments and Media Production, Jenny Gluck, Director of Academic Applications and Service Centers, and Chris Finkle, Communications Manager, are supervising the project from ITS, with support from Eric Sedore, Director of Core Infrastructure Services, Ryan Elstad of Maxwell ICT, and all the members of ITS's Data Warehouse Group.
 
Survey results will be published on the ITS website, http://its.syr.edu

 
ITS's Communications Review
Formalizing a process that works well
 
The ITS Communications Office has always been available for communications development within the ITS community. Services have ranged from publications to project communications to technical documentation. This month, the office launched a formal review process to standardize a practice that has been in use for several months.
 
The new pre-release review service is required for ITS communications where the audience is outside the IT community and the distribution is wide, with a few exceptions due to ongoing projects. By offering this service, the Communications Office is able to ensure consistent communications, deliver adequate review coverage, and establish a communications repository for future reference.
 
You can find details and instructions regarding this process at https://confluence.syr.edu/display/ITSintranet/Communications+Review.
 
Please contact Cindy Barry with any questions.


New YouTube Section for College Content
Simplifies search and rankings of college-produced videos
 
YouTube  recently unveiled a new section focused on content from more than 100 colleges that have set up channels on the popular video service. The new YouTube EDU page includes only material submitted by colleges and universities, including Syracuse University. This is in addition to YouTube's education category, in which users who post videos categorize their videos as educational.
 
According to YouTube, complete lectures for some 200 full college courses can be found on the site. Visitors can search YouTube EDU to find videos on topics ranging from computer science to literature, biology to philosophy, history, political science, psychology, law, and much more. 

IT Connections is published monthly by Information Technology and Services at Syracuse University. Please submit story ideas and news items to Chris Finkle.

Phone: 443-2677