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| Quick Notes
ITS Staff Milestones
Congratulations to the following people for their years of service at Syracuse University:
Daniel Turk, Instructional Technology Consultant - 5 years Michael Konrad, Information Technology Analyst - 10 years
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| Updates
Keeping current with software, systems and devices
First Peek: Windows 7 Faster, cleaner and virtualization-friendly Windows 7 is the next release of Microsoft Windows. It features faster boot times, a cleaner, faster interface, and a host of new enhancements including an improved taskbar, jump lists, better device management, and Internet Explorer 8. The Windows 7 beta was released on January 9, 2009 and is available in both x32 and x64 versions. When combined with Server 2008 R2, which is also in beta, Windows 7 offers even more productivity for the user and manageability for the administrator. For example, the new DirectAccess feature will make remote access transparent to the user. New Group Policy objects will offer more granular control of Windows 7 desktop clients, including better power management and system monitoring. There are also several improvements in the area of virtualization from both Windows 7 and Server 2008R2. The new Remote Desktop Services (formally Terminal Services) offers Virtual Desktop Infrastructure (VDI), which allows you to centrally store and manage Windows desktops as virtual machines. The new VDI offers true multiple monitor support and high-end audio and video. Windows 7 now features RemoteApp and Desktop (RAD), which integrates virtual applications with local desktop applications. Since virtual applications can run from the Start Menu, the user experience will be seamless. To try Windows 7 or to learn about the many other features such as BitLocker To Go and a kinder, friendlier User Access Control, please visit the Windows 7 beta site at http://www.microsoft.com/windows/windows-7/default.aspx. To share your Windows 7 experiences with your colleagues here at SU, please visit https://confluence.syr.edu/display/windows7/Home. by Stanley Ziemba
ITS Website Ideas
ITS is in the early phases of assessing its website in preparation for a major site redesign project. You're invited to submit ideas for site content and features. Please send your thoughts and ideas (including, if applicable, the URLs of other sites that demonstrate the type of thing you're suggesting) to Chris Finkle at cfinkle@syr.edu.
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ITS Out and About
Connecting with the campus and beyond
Glenda Ranallo went to Columbus, Ohio last September 29th for a one-day meeting with TeamDynamix and Franklin University. The purpose of the meeting was to begin discussions about forming a Higher Education User Group, review enhancement requests submitted to TD and discuss TD's next product upgrade, version 6, expected to be released in the first quarter of 2009. Features in version 6 include a new navigation scheme and greater flexibility in on-demand reporting.
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IT Professional Development
ITS staff on the cutting edge
Training & Education Ted Rozelsky, assisted by Diane Pizzuti, conducted overview training on the Microsoft Office 2007 system for an all-ITS class on 1/15/09. This 90-minute presentation demystified many of the new Office 2007 features -- including the Fluent User interface, file formats and help resources - for attendees Peter Jepson, Randy Grimshaw, Melissa Gwilt, Melissa Tucci, and Chris Finkle. Conferences & Forums Andy Clark conducted an "author hour" at the December 3-5, 2008 Educause Center for Applied Research (ECAR) Symposia, "IT and Higher Education: Minding and Closing the Gaps" in Boca Raton, Florida. His invitation resulted from his authoring of an ECAR Research Bulletin (RB) "Nurturing Project Management in Higher Education IT" last August. During "author hours," RB authors sit at a table and people interested in the topic come and talk about what was written, the topic in general, how it's being applied at the author's university, and related issues. This was the second "author hour" for Andy.
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New Student Email System--SUmail--to Launch in February
MyMail's days are numbered After several months of technical discovery and preparation, ITS is preparing to launch SUmail, a new email system for students. SUmail is managed by the University and utilizes Microsoft's Live@edu email service. This partnership provides students several powerful and convenient features, including 10 GB inbox and 20 MB attachments; optimized Outlook experience including customizable user interface; shared calendar and contacts; message tracking; folders to organize email; forwarding, Outlook Connector for mobile phone and personal computer access; spam filtering and phishing protection; and collaborative workspace. Plus, account holders keep their email address after graduation; at this time Live@edu imposes no limits on how long email addresses can be kept. Registered SUmail users will be able to take advantage of other Live@edu services at no cost, including Office Live Workspaces; Windows Live SkyDrive; Windows Live Spaces; Microsoft SharedView beta; Windows Live Messenger; and Windows Live Alerts; and Microsoft's support for all these services. Plans are underway to make SUmail available on February 16 to students who wish to opt-in. After the spring, 2009 term all student MyMail accounts will be migrated to SUmail. At this time, faculty and staff are not eligible for SUmail. The handling of MyMail accounts held by non-students is under discussion and a decision will be forthcoming.
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Kimmel ITS Service Center has Moved to the Center for Science & Technology / Life Sciences Complex
Now closer to more students, faculty and staff
In order to be closer to more students, faculty and staff the ITS Service Center has moved from the Kimmel Computer Lab to the Center for Science & Technology/Life Sciences Complex. Though the Service Center has moved, the Kimmel computer lab will continue to operate as usual, open at all times. The new, 800+ square-foot Service Center is more centrally-located for the entire campus population. The new facility is closer to more students, both on and off campus, as well as closer to academic buildings and faculty and staff offices. "The new ITS Service Center has a better location, better facilities and immediate access to professional staff," said Jenny Gluck, Director of ITS Academic Applications and Service Centers, "this allows us to continue to provide high quality service with greater convenience for more of our customers. Being right across the street from the main campus bus stop makes it easy regardless of where they live or have classes or offices." The new ITS Service Center is located in the Center for Science & Technology / Life Sciences Complex, just off the Milton Atrium, through the glass doors between the pillars across from the main entrance. The service center is open during the academic year on Sundays from Noon to 10 p.m., Monday through Thursday from 10 a.m. to 10 p.m., Fridays from 10 a.m. to 3 p.m., and Saturdays from 10 a.m. to 6 p.m. Please stop by, meet the people behind our support service and see how this new service center will help us help you with your computer issues. While you're here, don't hesitate to share your computing concerns and tell us how we can better meet your needs. For more information about ITS Service Centers and computer support options, visit http://its.syr.edu/support/, email consult@syr.edu or call (315) 443-2677. |
New Effort Reporting System Goes Live
Maximus replaces paper system
Syracuse University has purchased a system from Maximus Software to help manage Effort Reporting, especially related to grants received by the University. The new Effort Reporting System (ERS) went live on January 12, 2009. ERS will replace our current paper system. Professors will now certify via the Maximus System that dollars spent against their grants and projects are correct to the best of their knowledge.
Compliance with accounting regulations is critically important as schools may lose eligibility for federal funding and a number of institutions have been fined due to noncompliance. Maximus ERS software will enforce standards and reporting to minimize any legal issues related to certifying grants and projects, thus helping to ensure SU's compliance with these requirements. Certification occurs three times per year: Summer, Fall and Spring. During these periods professors (certifiers) validate any payroll activity against their grants. This is done by logging into MySlice and clicking on the ERS link located under Administrative Applications. The link for Effort Reporting will provide access to the system. Based on security, the certifier will be allowed to see only the data related to their individual grants and projects. The certifier reviews the information and makes any needed corrections. Some 300 to 500 people will be using ERS after January12. The number of users will vary each semester. Information Systems began working with Maximus, the Office of Sponsored Accounting (OSA) and the Office of Sponsored Projects (OSP) back in fall of 2007. Two successful test pilots and a successful load test shook out problems and helped get the system ready to go, with the help of Distributed Staff (DSPs). DSP's will be the schools' first line of contact for user support. There is also a help group in OSA that can be contacted via ershelp@syr.edu for any functional questions customers may have. by Alex Corsello
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From the CIO's Desk
Chris Sedore
Interim Vice President for Information Technology/ CIO
Organizing to Deliver the Best Possible Services to the University As you all are aware, the University has begun implementing cost reductions in the administrative areas of the University. First steps include reductions in operating budgets, cabinet salary freezes, and elimination of some positions across the University. These measures result in ITS giving up a total of 15 filled and vacant positions and accepting decreases in our non-personnel budget. As part of my work with ITS leadership on planning for our cost reductions, we looked closely at ITS as an organization and have made some changes reflecting both cost reductions and my recent change in role. What follows is an overview of ITS's new organization (a complete organization chart will be posted soon on the ITS web site). Network Systems and Management (NSM) and Information Systems (IS) will be reorganized into the following units:
- Networking, with Peter Morrissey as the director, will incorporate Network Design and Development and Network and Wiring Services. Peter will also collaborate closely with Ron Kurdziel, director of Telecommunications;
- Systems, with Eric Sedore as the director, incorporates the UNIX and Windows system administrators as well as storage and virtualization;
- Middleware, with Erik Anderson as the director, will incorporate the Enterprise Support Team (EST), the Data Base Administration (DBA) group, Identity Management, and the Data Warehouse group.
Elsewhere in ITS:
- Chris Croad will be moving from managing the UNIX group to lead campus IT Security efforts. He will report directly to me.
- Sam Scozzafava will be the director of Development with responsibility for the developers, application security, and job scheduling.
- Jenny Gluck will be the director of Academic Applications and Service Centers (AASC).
- Dave Tiedemann, Ron Kurdziel, June Szymanski and Andy Clark will continue in their current responsibilities.
This reorganization accomplishes several things:
- It creates 8 operational units (LEMP, AASC, Networking, Telecommunications, Systems, Middleware, Development, and Security) each with well-defined missions;
- It groups like responsibilities together to strengthen working relationships with groups that have common technologies, customers, skills, and challenges;
- It creates a sustainable management structure with directors prepared to work strategically and tactically with their areas to ensure that we're delivering the best possible services for the University.
Though we face tough economic times, we want to keep working together to maintain the momentum that has made SU a great university. As a university we must continue to attract outstanding, talented students; recruit world-class faculty; and leverage opportunities for SU to engage the world, make a difference, and put Scholarship in Action. In the same manner, we also want to keep working together as we continue to build ITS into an organization that delivers excellence, to actively contribute to our mutual success, and to advocate and create new and exciting ways to collaborate. I hope you share my anticipation of the challenges we'll face together. Our future looks bright and you are essential to our success. I look forward to your participation and partnership. Please don't hesitate to contact me with any ideas, questions or issues you think need attention.
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IT Connections is published monthly by Information Technology and Services. Story ideas can be submitted to Chris Finkle by the first Monday of each month. |
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