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Putting Emotional Intelligence to Work

Many people ask us about the applications of Emotional Intelligence in the workplace. Here are some areas where we have helped organizations of all sizes achieve dramatic results from the application of EQ.

EQ Mind
Interviewing and Selection
By using custom designed job assessment tools you can create a targeted “ideal” candidate profile to help you separate the best from the rest. Then, through Interviewing for EQ strategies managers learn to ask the right questions and interpret candidate answers to determine if they have the “must-haves” for job success.

You can supplement this process by using a valid, legal, EQ self-assessment tool that the candidate can take prior to the interview. This tool is designed to assist the hiring manager in getting beneath the surface and to design targeted interview questions.

Performance Coaching
If you have a strong individual contributor who is a talented asset to the organization but isn’t performing to their optimal ability due to interpersonal conflicts, leadership style, or communication issues, it may be worth considering a retention investment in one-on-one performance coaching. With Emotional Intelligence at the heart of the program, employees with high technical savvy learn to tap into the power of EQ to raise their influence and interpersonal effectiveness with all personality types and levels.
Leadership Development
"When I calculated the ratio of technical skills, IQ and emotional intelligence as ingredients of excellent performance, emotional intelligence proved to be twice as important as the others for jobs at all levels." Daniel Goleman, author of Working with Emotional Intelligence.

This powerful finding helps to explain why Leadership Development programs that do not include the concept of emotional intelligence are incomplete and may fail to bring about real and lasting results. The first step to increasing EQ is through awareness.

If your organization already offers a leadership training program, a module on the ten practical EQ skills would be a strong addition. Leaders need to demonstrate strength in self- control, empathy, problem solving and influence. EQ is important for new and seasoned leaders alike.

You can include a 360-degree feedback tool designed to measure EQ for those in leadership positions. This tool is most effective for creating change-inducing awareness because it includes self, supervisor, peer, and subordinate feedback.

What more would you like to learn about EQ to help your organization succeed? Give us your feedback and future Performance Pointer topic suggestions!

We'd love to hear from you!

Jennifer Shirkani
Penumbra Group Inc.

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