Check out this week's performance pointer from Penumbra Group, your best resource for training and development solutions.
Emotional Intelligence (EQ) is a set of skills
demonstrating the ability one has to recognize his or
her behaviors, moods and impulses and to effectively
manage them according to the situation or person
they are dealing with; EQ is the demonstration of
Someone with high EQ can manage their own
impulses, can communicate with others effectively,
can manage change well, is a good problem solver,
uses humor to build rapport, has empathy and
remains optimistic even in the face of difficulty.
These people can emotionally and mentally plug into
others and can read the situation at hand and
behave accordingly to get the best results for
EQ is applicable in all aspects of interpersonal
effectiveness; leadership, project management,
teams, sales, hiring, succession planning, change
initiatives, and more. The best part about it is that
it can be learned.