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EQ Pointer, Tip #10 2005
Check out this week's performance pointer from Penumbra Group, your best resource for training and development solutions.

Emotional Intelligence (EQ) is a set of skills demonstrating the ability one has to recognize his or her behaviors, moods and impulses and to effectively manage them according to the situation or person they are dealing with; EQ is the demonstration of sensibility.

Someone with high EQ can manage their own impulses, can communicate with others effectively, can manage change well, is a good problem solver, uses humor to build rapport, has empathy and remains optimistic even in the face of difficulty. These people can emotionally and mentally plug into others and can read the situation at hand and behave accordingly to get the best results for everyone.

EQ is applicable in all aspects of interpersonal effectiveness; leadership, project management, teams, sales, hiring, succession planning, change initiatives, and more. The best part about it is that it can be learned.

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