Check out this week's performance pointer from Penumbra Group, your best resource for training and development solutions.
Two key characteristics of a great leader and coach
are honesty and accuracy. The first phase in the
Penumbra 4-step coaching and development
technique, Preparation, is where you gather
objective and accurate information about the
performance issue to help you remain honest and
accurate throughout your development initiative.
To accomplish this, Preparation requires some
Self Analysis requires that we spend some time
reflecting on how the issue affects or involves us
personally. Ask yourself, how have I contributed to
this performance issue? What part would my
employee say that I have played? Am I approaching
this issue objectively without bias or emotion?
Subject Analysis requires that we spend some time
reflecting on how the issue directly affects the
employee. Ask yourself, in what ways have they
been personally affected by their performance issue?
What have they done to impact this situation,
positively or negatively? What do they see as the
benefit of change or the consequence of not
Lastly, Problem Analysis requires that we spend some
time analyzing the performance problem itself. Ask
yourself, what contributing factors are at play? How
has the environment influenced this situation? What
affect does this have on the team? Underneath it
all, is the performance issue merely a symptom of