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June 2010
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Greetings!
Welcome to our first eNewsletter! With the success of our improved ECSI Merchandise website, we've enjoyed a sudden increase in website visits... thanks to you!With our new ECSI Merchandise newsletter...· We'll keep you up to date with featured items · You'll receive eNewsletter only specials· You'll have access to our Q&A section · You can participate in " Stories from the Trenches"!And, if you are selected as a contributor, we'll send you a FREE stock t-shirt! So sit back, relax and enjoy. And if you have any suggestions, we'd love to hear from you. We're just an email away! Thanks again...and be safe! ECSI Merchandise Family
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What's exciting at ECSI-Merchandise
Wilderness Instructor PatchWilderness Instructor Patch  |
Presently, our most popular patch! Orders are coming in every week! And don't forget, we also offer the Wilderness (only) patch for your students.
All patches are only $6.00/each with quantity discounts available! You can even mix and match patches to get better pricing-orders must be via phone 888-We-Supply (888-937-8775).
1) $6.00
12) $5.90
25) $5.75
50) $5.50
Visit our website to see all our stock patches
Of course, if we don't have a patch that you would like to see, don't hesitate to call or email us with your request!
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Q&A: You have questions, we have answers!
How can I bill for students that don't show up?
Does this sound familiar? You schedule a class and may have to bring extra equipment and hire additional instructors, only to find that half the class that signed up, doesn't show. You still have to cover your costs as well as pay for additional instructors. Now your client only wants to pay for those that took the class! What can you do?
You have a contract, right? Here are some items to be considered when developing your Client Agreement [and preparing to do business]. - Be certain you state the client's legal name in your agreement, and include their "DBA" if it is in common usage. The "Doing Business As" is the name the company is known by locally.
- Get a full mailing address - not just a PO box! If you need to send them a registered letter at a later date, a PO box won't work! You might also want to get a location if they are situated in an unusual setting.
- Make it very clear what courses will be taught and what people are to receive. Will they get an instruction manual? A disc? Some instructors put together a First Aid Training Pack. What exactly will you supply?
- State your costs and payment policy. Is there just a per student fee? Is there one fee for a group? Will the client need to pay mannequin rental fees? Be very clear regarding all the costs and the total bill to be paid. Will you require pre-payment? Do you accept credit cards? Do they need to pay for persons who do not pass the course?
- What is your cancellation policy? Must clients give you a final student count prior to class? How do you notify them of a change in your schedule? Try to get phone numbers and email addresses of a primary and secondary contact.
- How do you handle weather emergencies?
- Be sure the person signing the Agreement has the authority to do so!
- Do you have requirements at the client site? TV, DVD, tables for writing, space for practice? Is a pre-class site visit needed? Is the area safe? Will you need to clear security before entering? Will equipment need to be inspected?
- Do you have a policy and procedure for handling client complaints?
- What are you doing to ensure your instructors are knowledgeable professionals who know how to teach a class? Are you checking credentials? Do you have insurance? Do you have an observation program?
As you can see, this is just a sampling of what you may want to consider while putting together a contract.Have questions about teaching or maybe how to handle a specific situation during class? Email them to us us. If we use your question, we'll send you a free stock T-shirt!^Back to top |
Stories from the trenches
Real DEAD Person?!
 Having been an EMT for over 20 years, I've had my share of classes and students and tough questions along the way. But never before has this question come up!
Part of my teaching philosophy is to provide students with some street experience. Not to gross them out or to show off, but to help them realize that anyone can do CPR, even if you're not involved with EMS. Heck, my first cardiac arrest was 30 years ago -- and back then we did mouth-to-mouth. So, over the years, I've told students that if they can perform CPR on the hard plastic mannequins, they can surely do it on a "Real, dead person"!
And that's when it happened...an older student raised her hand and asked, "Why would you do CPR on a dead person?"
Everyone in the class thought she was joking, so we laughed it off. Later in the course she asked the same question. The look on my face must have matched the other students when we all realized she was serious! Further explanation wasn't as easy as you would think...she just didn't get the fact that people in cardiac arrest are considered, well, dead!
So, do I still say the same thing today? Yes. Why? Because it does help the students to understand that doing CPR is not as tough as they thought it might be...and that real dead people can become real live people.
Do you have a real-life story or an anecdote you'd like to share? Email them to us. If we use it, you'll receive a free stock T-shirt!^Back to top |
FREE
Excellence
In Training
Patch!
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 With every order over $15, you'll receive one (1) FREE Excellence in Training patch.
One patch per order please! You must mention code: 06-EXPT when you call in your order.
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Offer Expires: 7-15-10
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