amd in the local news
amd has once again appeared in some local papers which have chosen to focus on the progress which amd continues to make as a local business. and the new jobs that we are bringing to the area. As you all know, we have grown through the recession and we are always pushing to try and reach the next level.
The Journal on 6/4/11 and The Northern Echo on 7/4/11 have both published an article on amd. It is always nice to gain some recognition for all of the hard work that we all put in at amd and I was delighted that a picture of the whole team was included.
We are proud to be at the higher level of the coatings industry in the North East and provide our customers with the very best quality and services. We are also now pushing so that we can offer just as comprehensive a service to the oil and gas and engineering sectors, which may require a little more paperwork for their jobs.
The quality management systems and health and safety aspects of the business have improved drastically over the past year with help from NEL funding and we have had a real push recently to re-enforce these aspects of the company. As a result we have attracted interst from some major players in these sectors.
We feel the quality of our product and the personal touch has always been there at amd, so as we continue to push on customer service, quality management, health and safety and environmental policies, we hope that as our customer you will agree that we offer you a fully comprehensive package.
As always, I welcome any conversation with my customers so please give me a call at any time, whether it is to give me some feedback or just to chat! |
amd customer feedbackWe have recently had back the results from our customer survey and we are delighted with the scores we have gained! It tells us that we have been doing a great job over the past year and that we are keeping our customers happy. Sixteen kind customers completed the survey and average scores out of 10 are below: |
Speed of response to quotation enquiries
|
8.6
| |
Price competitiveness
|
7.7
| |
Lead-times
|
8.5
| |
Delivery Performance
|
8.3
| |
Protection / identification of product
|
8.5
| |
Product quality
|
8.5
| |
Response to problems
|
9.1
| |
Competency of personnel
|
9.0
|
|
At the races At the start of the year I made an investment to advertise amd at Newcastle Racecourse. It is possible that some of you may have seen us there!
We have a hoarding in pride of place that, we hope, increases awareness of amd and gets our name out there.
 I am always looking for ways to grow amd and this was another opportunity that we took to try and keep amd moving forward. The advertisement has already paid for itself and we hope it continues to bring in work through the year. |
