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In This Issue
Microsoft Dynamics GP 2010 - The new way to do business
CRM Frequently Asked Questions
Should You Hire Internal IT Staff Or Outsource to an External Service Provider?
Microsoft Dynamics
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Most Global Profits Come from Turbulent Industries
Two thirds.  That is how much of the global profit pool is in turbulent industries like media, telecom, auto, airlines, and financial services.  All those industries are undergoing fundamental changes to their core business model.  Source: Profit from the Core.
ERP Software Blog
ERP Software Blog

Customer Information Services is part of the
ERP Software Blog.

Read our post on the blog here.
Video: General Overview of Microsoft Dynamics CRM
This video will provide a navigation overview of Microsoft Dynamics CRM Online via the Outlook client and Internet Explorer Web Browser.
You Rock
This is deceptive.

You don't rock all the time. No one does. No one is a rock star, superstar, world-changing artist all the time. In fact, it's a self-defeating goal. You can't do it.

No, but you might rock five minutes a day.

Five minutes to write a blog post that changes everything, or five minutes to deliver an act of generosity that changes someone. Five minutes to invent a great new feature, or five minutes to tell the truth (or hear the truth).

Five minutes a day you might do exceptional work, remarkable work, work that matters.

And five minutes of rocking would be enough, because it would be five minutes more than just about anyone else.

From Seth Godin's blog.

The Business Cost of March Madness
$1.8 billion. Workers distracted by March Madness could cost employers that much in unproductive wages between Selection Sunday, March 14, and the end of the first round, March 19, the period when activity surrounding the NCAA basketball tournament is at its height, says Challenger, Gray & Christmas. The outplacement firm bases its estimate on the number of people expected to participate in office pools, the money they earn, and the time they're likely to spend trash talking and watching videos.


Source: Challenger, Gray & Christmas, Inc.


20 year
eNewsletter   March 2010
Greetings!

You know your business, but do you have ready access to all the key data-sales figures, inventory counts, departmental expenses, project costing, cash flow, and on and on-that can make the difference between efficiency and waste, growth and stagnation, profit and loss? Learn how a Microsoft Dynamics solution can turn the data you already collect into insights that fuel effective decisions by calling us! 
 
With the right software, making timely decisions can be easy and drive a big competitive advantage.
 
Regards,
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Nancy Phillippi
nphillippi@customis.com
Promotion
three users for a buck
Microsoft Dynamics GP 2010 - The new way to do business
Microsoft Dynamics GP 2010 makes it easier for people to work faster and smarter. Employees can make rapid, informed decisions and take action with enhanced insight that is personalized, simple to access, and extended across the organization through familiar Microsoft Office applications. In addition, this release continues to remove barriers that get in the way of working effectively to better connect people, information, and processes across applications and systems.
 
Microsoft Dynamics GP 2010 continues to deliver on the promise of a comprehensive ERP solution that goes beyond basic business management and extends easily to meet unique business needs. Have we piqued your interest?

Click here to read the top ten reasons to invest in Microsoft Dynamics GP 2010.
CRM Frequently Asked Questions
What can a CRM system do for me?
A CRM system helps you recognize customers and prospective customers, understand their preferences, frequently anticipate their needs and respond to their requests quickly and effectively. It enables you to track, organize, and consolidate the interactions dealership staff has with current and prospective customers.

How can CRM benefit my business? (Just to name a few)
  • Raise customer satisfaction
  • Track event budgets and logistical matters
  • Centralize key metrics from marketing campaigns
  • Increase operating efficiencies
  • Improve targeted marketing efforts of customers and prospects
  • Reduce marketing expense and increase customer retention
Will my employees use it?

When you first deploy a CRM system, expect an initial adjustment period.  It takes discipline and persistence to learn technology.  Microsoft Dynamics CRM is familiar to your employees because it integrates white into Outlook.  Over time, using Microsoft Dynamics CRM will become indispensable part of your business and it will only become more valuable as marketing and lead data volume grows.
Should You Hire Internal IT Staff Or Outsource to an External Service Provider?
Most small business owners handle all aspects of their businesses, including acting as the information technology department. This will work for as long as you remain a small business without employees. When you grow and start hiring staff, will it make sense to use your business-building time on IT issues?

Unless you are an information technology service provider yourself, chances are your time will be much better spent marketing your products and/or services, establishing relationships with your clients, providing exceptional customer service and just otherwise growing your business.
How do you know when it's time to get IT help?  At Custom Information Services we can help you with your IT operations. 

Click here
to find out.
Microsoft on Cloud Computing
Listen to Steve Ballmer discuss what's ahead for computing with a focus on how cloud computing will change the way people and business use technology.

About Custom Information Services (CIS)

Custom Information Services (CIS) is a pioneer in affordable managed services, IT solutions and business software applications for forward thinking businesses. We've been keeping our customer up and growing for 20 years.
 
Founded in 1989, CIS' primary objective is to provide and support business software, IT services, managed network services, telecom, and custom programming to many customers in many different industries. Located in Dallas/Fort Worth, CIS has been implementing and supporting the financial industry, process manufacturing, discrete manufacturing and distribution solutions to clients throughout Texas and the Southwest; NM, OK, AR and LA.

Visit our website at www.customis.com.