Have you heard any complaints from agents on HelpPoint liability adjusters denying small claims? Here's the story-

A now x-H/O client (as result of this claim) of mine and a senior citizen ask her friend to carry some boxes to an out building on the premises for storage. It had been raining and when the now claimant approached a small ramp to the building door, feet slipped injuring a shoulder requiring surgery. There is debate over the client's maintenance condition of the ramp. The claimant is x-military with medical benefits and works two minimum wages jobs living check to check.

The adjuster was advised only lost wages would be necessary following the surgery and during the healing process estimated at 6-8 weeks or about $3k, as medical was covered by the military. The adjuster quickly paid the $1k premises medical and stonewalled additional payments citing the homeowner had no liability in the injury.

   The client called my office and I called the adjuster who stood ground and stated they would pay no more and claimant may consider getting a lawyer. And, continued to state with lawyer involvement, they would likely pay. I said, few lawyers would take on such a small case. "Exactly, came the adjuster's reply. I discovered a few weeks later that a reserve had been placed on my fire loss run for $1,000 for expected future pay-outs.

Is this an isolated case or does it run rampant with HelpPoint?  Okie Agent.