Tech Support
Just a reminder of how to request support from our staff. Three different methods:
- Click on Help and Request Support from within Chaverware
- Click on the ? icon on your desktop
- Go to www.chaverware.com and click on the picture of the Telephone.
Please DO NOT call us first, you will only be directed to do one of the above, and the sooner you do that, the sooner we can help you.
All three options prompt you with a series of questions to fill in. Once you fill those in and click on "Request Support" you will be prompted to click "Run" twice. Once successful, a screen will open letting you know that a support representative will be with you soon. Please keep this window open (you can minimize too) until we get in touch with you. We will first try to type to you and if you don't respond, we will call you. If you close this window, you will lose your spot in our Queue.
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Chaverware 4 Status
We have just released Chaverware 4.13 (read four point 13) as an update. The new features that were added to 4.13 were support for Peachtree 2009 and for Adagio Accounting.
The items that were fixed are:
- Added password protection for reformat phones utility.
- Fixed problem linking to QuickBooks Online Editions.
- Changing amounts on a revenue invoice converts it into a normal invoice.
- Fixed problems with creating category links and running the category link integrity check.
- Fixed problem with Aging reports.
- Fixed problem linking to QuickBooks 2007 Canadian editions.
- Setting a recurring payment to a credit card type now sets the bank account to the appropriate default.
- Updating the name of a new grandchild or grandparent now updates the nick name field.
- Fixed problems exporting to pdf from crystal reports in Windows XP Service Pack 3 and Windows Vista.
- Fixed error running reports on categories with quotes in the name.
- Fixed problem when deleting an apply to revenue that would not use the void date entered when removing the invoice side.
- Aliyah field suggestions are now available in queries like the other fields.
QuickBooks 2009
Intuit is just releasing QuickBooks 2009. We are in the process of updating Chaverware to accommodate this new release. This will be Chaverware 4.14. Do NOT install QuickBooks 2009 without first getting in touch with Chaverware tech support |
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Chaverware Feature Survey
In the coming weeks, you will be receiving a survey from us about potential new modules that we are considering for Chaverware. When you receive this electronic survey, please take a few minutes to complete it. We value your input and you can help shape our future! | |