Greetings to all!
As we are about to end 2011 and Tropical's 16th year of operation, I would like to send this short note of thanks and updates. I hope to cover everyone!
Tropical would like to thank each of our customers for enduring the minor cavitation's associated with growth and expansion. The implementation of our new accounting and distribution system has certainly tested the patience of staff and customers alike.
We have made necessary expansions and improvements to possibly every area of our business, likely too many to recognize in this note, but all in the effort to continuously expand and improve our commitment to our customers.
Farms and Processing Plants have expanded production and improved practices, while either becoming certified or re-certifying for sustainability and food safety/quality audits including BAP, ISRTA, GlobalG.A.P., IMO and SQF.
The entire staff at Tropical would like to thank both Levittown Fish (Handling) and Carty's Logistics for providing first-rate services in the area of JFK distribution. Both companies have facilitated a nearly flawless transition. Both companies clearly understand Tropical's customer service commitment to its customers and have been instrumental in raising this bar. Many Thanks. We also thank the teams at Rank, Tidewater, Araho, Eassons, and A1, Alpha and Flegenheimer for their continued efforts - We truly believe you are all key drivers in our success. If we haven't said thanks enough throughout the year...Thanks for all you do.
Special appreciation to our customers. You have endured the major and minor hiccups with every improvement listed above in one-way or another. In an effort to better serve you, it was necessary to reposition our Customer Service Reps...Many of you wrote some very compelling notes in support of keeping your former Reps; while these notes were some of the most supportive I've ever read, thanks for working through the transitions. I also thank each of Tropical's CSR's for their continued support and commitment...as a team, you are among the best.
In a business that receives little thanks and appreciation throughout the year I would like to Thank You All...Production, Processing (Ecuador, Colombia, Brazil, Ireland), Logistics (domestic and foreign), Sales, Marketing, Accounting, Customers, Truckers, Customs Brokers, Warehouses, Diversified, Trade Publications, NGO's, My Partners, My Wife Lorena and my daughters, Samantha and Sophia...for a year of commitment, patience, support, understanding and simple smiles.
Best wishes and many thanks to Marty Notte. As many of you know, Marty has been with Tropical for 14 years and has decided to take up a new career focused on leisure and "grandparenthood". Thanks for your years of dedication, wit and humor.
Hoping you have all had a Wonderful Holiday Season. We look forward to 2012 and working with each of you.